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Hyundai of Cumming
Cumming, GA
1,371 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,371 Reviews of Hyundai of Cumming
September 10, 2019
Very customer friendly John Michael was of great help, very pro-active communication and fast support to get the car fixed. Thank you, will recommend the service to all my f John Michael was of great help, very pro-active communication and fast support to get the car fixed. Thank you, will recommend the service to all my friends and family. More
by Angela
Verified CustomerEmployees Worked With
John Michael
September 09, 2019
Quick and easy I knew what I wanted and had a very short time. Janice was very nice, and not pushy at all. They unfortunately did not have the color that I wanted. I knew what I wanted and had a very short time. Janice was very nice, and not pushy at all. They unfortunately did not have the color that I wanted. They Did not try to push me on to another color. Instead made some calls and was able to find the color at another dealer. They had it delivered the next day and i now have the style and color that i wanted! More
by medranoajo
Employees Worked With
Janice and Miguel
September 06, 2019
Great experience Everything has been great so far, had some issues with car from when leaving dealer and they took care of their promise by fixing everything. Thank yo Everything has been great so far, had some issues with car from when leaving dealer and they took care of their promise by fixing everything. Thank you Janice, Raul, and Miguel! More
by JCD10
Employees Worked With
Janice, Raul , Miguel
September 04, 2019
Janice was a delightful sales rep We showed up early in the evening to look at a few suv’s. Janice didn’t seem to mind that she was scheduled to be off in an hour, she took her time w We showed up early in the evening to look at a few suv’s. Janice didn’t seem to mind that she was scheduled to be off in an hour, she took her time with us knowing we were not ready to purchase. We have a list of different suv’s We wanted to test drive and compare before making a decision. It was a week and half later before we decided to go back and test drive one more time. We had narrowed down the search to two brands and felt we needed to drive once more. It was late and she was off work but met us at the dealership anyway. She was a pleasure to work with. The entire staff that we spoke with was friendly and helpful. They truly seem to want to help us and they did. We are very pleased with the customer service we received and the car we purchased. We recommend the dealership. More
by P.
Employees Worked With
Janice
September 03, 2019
Not just NO!!! Never using this service center again Took my car in for 40k service plus a couple of issues. There is no communication here - called 3 times just to see if my car was ready for pick-up. N Took my car in for 40k service plus a couple of issues. There is no communication here - called 3 times just to see if my car was ready for pick-up. No call was returned even when I enlisted the help of the receptionist. Arrived to see if car was ready waited forever (literally 30 minutes) just to find out that it wasn’t. People were very rude and no customer service...but a lot of excuses by not one, not 2 but 3 people including the GM who have only been in the job 2-3 months. Understood that this dealership needs to start over on personnel but a little customer service training could go a LONG way! When I was able to pick up my car, trash was left inside and my seat had been adjusted to fit whoever was driving it - yes, it was actually saved to #1 position and there was damage to my steering wheel! Continued rude behavior when they were told about this. They actually want me to bring my car back there so they can repair the damage they they. Listen, you didn’t fix the problem that I brought it in for but only created more...I will not bring my car back to you fir any reason ever. I’ll have my car fixed else where and send you the bill. Suggesting to my other Hyundai friends that you do the same...steer clear of this dealership! More
by srowlandhowell
Employees Worked With
Mike Shurm, Deborah and Ra, Andre Johnson
September 03, 2019
Horrible after the sale service The sales person was great. The finance manager was pushy and rude trying to sell us products we did not want. When I did purchase gap insurance and t The sales person was great. The finance manager was pushy and rude trying to sell us products we did not want. When I did purchase gap insurance and then found a much better deal it took the finance manager over a month to get it canceled. This was due to his staff not submitting the proper documents to the gap company. I asked to speak to the ops manager and was never provided the contact information. More
by dgreenert
Employees Worked With
Miguel the finance manager and didn’t take care of us as I would expect.
September 03, 2019
Easy and fun I had a great experience with purchasing my 2020 palisade. Found it so fast and fell in love. Dyami and Elijah were so helpful and friendly. Eli expla I had a great experience with purchasing my 2020 palisade. Found it so fast and fell in love. Dyami and Elijah were so helpful and friendly. Eli explained every inch of the car and all the things it can do. It took a while, but I'm very grateful to know how to get the most out of my vehicle. More
by DLmart0731
Employees Worked With
Dyami Lockridge, Elijah Salemi
September 02, 2019
Excellent Service Felt well taken care of from the moment I walked into the dealership. I have had other car sales experiences and this has been the most pleasurable on Felt well taken care of from the moment I walked into the dealership. I have had other car sales experiences and this has been the most pleasurable one. More
by mdlwalker
Employees Worked With
KJ Ragland
September 02, 2019
Excellent salesman and team work I had to purchase a new vehicle due to an accident I was involved in by a negligent driver and when I came to this dealership after searching online t I had to purchase a new vehicle due to an accident I was involved in by a negligent driver and when I came to this dealership after searching online through the True car site, they contacted me immediately. I went and spoke with K J Ragland, who immediately helped me figure out what type of vehicle I needed would be the best value and actually had all the features I could want. Both he and the finance guy, Miguel were so pleasant to work with and I will be more than happy to refer my family and friends there in the future. Thanks for the excellent team work! More
by demingannette
Employees Worked With
K J Ragland, Chris Gardner, Elijah Salemi
September 02, 2019
GM implied he would call police because I talked louder 2 trim pieces replaced but 1 piece wasn’t attached. Called customer service 4x: call back Saturday; phone tree; voicemail; parts mgr calls. Drive to d 2 trim pieces replaced but 1 piece wasn’t attached. Called customer service 4x: call back Saturday; phone tree; voicemail; parts mgr calls. Drive to dealer. GM + parts mgr still on call were waiting in parking lot. When I get out of the car. I’m a women. It was intimidating. Each trip to the dealer comes with a list of problems but they aren’t true issues. Spark plugs need replaced. They are new. Everything needs to be flushed. All that and the thing I came in for wasn’t fixed. Both men said they treat women the same. I said it’s possible they treat all customers poorly. I don’t care. I just want my car fixed. GM says “next time” he’s calling police pointing at me bc I raised my voice. 2 men talking over me in the car parking lot seems like I had to raise my voice to be heard. I’m pretty sure they don’t confront men in the dealer parking lot this way. Parts mgr has only been there a few weeks. I’m not sure how he would know if I’ve been treated differently. Plus... I’m a woman at a car repair center! I’m 41, 5’3” and this isn’t the 1st time I’ve had a car repaired. GM won’t fix my car properly but says he will refund me. He says he doesn’t want it “on him”. I go to service. He finds me in there after walking away while talking about the police. He now says he will fix it. I ask him to leave me alone but GM won’t leave. Parts mgr says it’s fixed. GM life and told me that the connector wasn’t turned correctly. They never put the connector in. The part popped right off while I sobbed on the way home talking to Hyundai USA. I don’t think it hit me until I drove away. I shouldn’t have been driving. I was shaking like a leaf. All that said It’s still not fixed. Terrible experience. More
by KATEMCD913
Employees Worked With
General Manager, Parts Manager
