Hyundai of Columbia

I called them to schedule a windshield replacement on a car I bought there. They told me that the windshield would be ordered, and that I would receive a call back when it was ready shortly. However, I nev car I bought there. They told me that the windshield would be ordered, and that I would receive a call back when it was ready shortly. However, I never received a call back. After a week, I called the dealership again, and I was told that the windshield had not even been ordered yet. I was very frustrated, as I had been without a car for a week, and waiting to leave for holiday On my other car, during a service, they ruined my inside window tinted film by putting stickers on it and then removing them with a scraper. They did pay for the film to be replaced, but I was still very disappointed. The film was ruined, and it took me a week to get it replaced. And for the best part, I signed and paid for a black Palisade, but when I went to pick it up, they tried to give me a blue one. They said they had made a mistake and that the black one was not the same VIN number. They tried to avoid doing all the paperwork again by giving me the blue one, but I refused. I had already signed and paid for a black car, and I was not going to settle for a blue one, then 5 minutes after arguing, the black one appears.... This dealership used to be great at taking care of their customers. They were always proactive and went above and beyond to make sure their customers were happy. However, in recent years, it seems like they have grown too big and have lost sight of what made them great in the first place. They are now less proactive and seem to care less about their customers. More

Buying experience was flawless. The staff is extremely helpful and knowledgeable. Easiest car purchase I have ever had. The staff is extremely helpful and knowledgeable. Easiest car purchase I have ever had. More

I am extremely please to say I would recommend this dealership. Damien, my salesman, was extremely kind and patient as I worked through making a decision. Various others just came by when I was sitting dealership. Damien, my salesman, was extremely kind and patient as I worked through making a decision. Various others just came by when I was sitting at Damien's desk just to introduce themselves and tell me thank you for being there. I felt very comfortable, welcomed, and not pressured. Debbie worked with me to make sure I had just the right warranty for my scenario, especially since I was buying used. She was so nice and thorough. I also appreciate the dealership being willing to bring my truck to my house. I feel blessed and grateful. More

When a salesman makes a statement that he is going to take care of some thing for a customer, he needs to follow up and take care of it, not just ghost the customer and ignore his calls and messages hop take care of some thing for a customer, he needs to follow up and take care of it, not just ghost the customer and ignore his calls and messages hoping the problem goes away! I was told that several issues I had would be taken care of by the dealership, but the salesman I dealt with, Jose Suarez, promised to get these issues resolved, then just stopped answering my calls and returning my texts. Very unprofessional and unethical! More

Oscar was very helpful and made the entire process run very smoothly. Thank you so much! very smoothly. Thank you so much! More

Extremely helpful and knowledgeable. It was a great atmosphere in which to purchase a vehicle. It was a great atmosphere in which to purchase a vehicle. More

They were customer friendly, curious, listened to what I wanted. Quick to answer any questions and if they didn't have the answer quick to get one. wanted. Quick to answer any questions and if they didn't have the answer quick to get one. More

Jarvis was great to work with. He was very professional, well mannered, helpful salesman. He helped my dad find a car that he loves. The buying process was a breeze. We would defin He was very professional, well mannered, helpful salesman. He helped my dad find a car that he loves. The buying process was a breeze. We would definitely recommend buying a car from Hyundai of Columbia! More

Dealership is welcoming and comfortable. Oscar is a great person that made us feel special. Oscar is a great person that made us feel special. More

Oscar was great in helping me set up the new Pallisade. Everyone at the dealership is very friendly and the facility is quite clean. Everyone at the dealership is very friendly and the facility is quite clean. More