Hyundai of Columbia

The service department is excellent. Emily kept me updated throughout the entire repair process and made sure I always knew what was happening with my vehicle. The team did great work, a Emily kept me updated throughout the entire repair process and made sure I always knew what was happening with my vehicle. The team did great work, and Emily went above and beyond to make sure I was taken care of. I highly recommend their service department. More

Chris was awesome. He really does take care of his Lawrenceburg people💙He went above and beyond to make a happy, satisfied customer! He really does take care of his Lawrenceburg people💙He went above and beyond to make a happy, satisfied customer! More

I brought my 2023 Hyundai Palisade Calligraphy AWD in for recall work and diagnosis of two concerns: a grinding/chattering noise during turns and a persistent knocking noise from the rear over bumps and unev recall work and diagnosis of two concerns: a grinding/chattering noise during turns and a persistent knocking noise from the rear over bumps and uneven roads. Unfortunately, the customer service experience was disappointing from the start. During check-in, I attempted to share information from a mobile mechanic and was told by Terry, "I don't care what the mobile mechanic said." I fully understand the dealership must perform its own diagnosis, but the way this was communicated felt dismissive and unprofessional. I was also repeatedly reminded that I could not wait for the vehicle because "we close the doors at 6," even after I had already acknowledged that the vehicle needed to stay. At one point, Terry even began discussing trading my vehicle for something newer or with lower mileage. Since I was there for service, not sales, I found that conversation out of place. After several days, I was notified that my vehicle was ready for pickup. I left work to pick it up, only to be told that the paperwork was not ready. After waiting approximately 40 minutes, the same employee who had originally asked me to wait admitted that she had forgotten to tell Terry that I was there. A few minutes later, the paperwork appeared. I was charged over $130 and received conflicting explanations regarding the charge. The vehicle received a 4WD software update, and I was told the technician had verified the issue was resolved. However, within minutes of leaving the dealership, I was able to reproduce the same grinding/chattering and knocking noises that I originally brought the vehicle in for. I immediately returned to the dealership and was told by Terry that he had already clocked out and that I would need to work with Will going forward. Unlike my experience with Terry, Will took the time to listen to my concerns. Although he advised me to return on Monday rather than taking the vehicle back for immediate inspection, I appreciated that he listened respectfully and discussed possible next steps. My issue is not that diagnosis takes time. My issue is the lack of communication, conflicting information, and poor customer service throughout this visit. For comparison, I previously worked with Houston Crist at this dealership and had an excellent experience, which makes this visit even more disappointing. Ultimately, I decided not to spend more time and energy with Hyundai of Columbia and took my business to Hyundai of Cool Springs, where I eventually purchased a new vehicle. More

I recently visited Hyundai of Columbia, where I was offered a 2026 Hyundai Elantra. I worked with AJ and Marcus, and I want to acknowledge that both gentlemen were very nice and professional throughout offered a 2026 Hyundai Elantra. I worked with AJ and Marcus, and I want to acknowledge that both gentlemen were very nice and professional throughout the process. However, I feel that some important information was left out of the initial discussion regarding my financing. After having the vehicle for approximately one month, I received a call informing me that the bank had rejected the financing agreement and that I would either need to provide a cosigner or return the vehicle. I was very disappointed by this situation because, had I been told from the beginning that a cosigner might be required, I would not have agreed to move forward with the purchase under those circumstances.I also do not understand why I was permitted to leave the dealership with the vehicle if the financing had not been fully approved or finalized. This situation has placed both me and my daughter in a very difficult position and has caused a great deal of unnecessary stress and inconvenience.I understand that financing decisions ultimately involve the lender, but I believe the dealership has a responsibility to clearly communicate the status and conditions of a financing agreement before allowing a customer to take possession of a vehicle. Overall, this experience has left a bad taste in my mouth regarding the way the transaction was handled.AJ and Marcus were kind to me personally, but the circumstances surrounding the financing have made me question the dealership’s business practices and customer communication. I hope Hyundai of Columbia will take my concerns seriously and provide an explanation as to why I was allowed to leave with the vehicle if the financing had not been fully approved, and why I was not informed upfront that a cosigner could potentially be required More

I recently bought a truck from Hyundai of Columbia. Come to find out that they hid a major issue by saying it was something else that would smooth itself out. After notifying them, they promised to mak Come to find out that they hid a major issue by saying it was something else that would smooth itself out. After notifying them, they promised to make it right twice and later said they wouldn't do anything. I'm now stuck with a huge upcoming bill. Looks like this is a common occurrence so I'd avoid at all costs. More

I scheduled an appointment for an oil change and recall service after the service manager, Travis, assured me over the phone that the work would take approximately one hour. I arrived at 12:45 PM for my 1: service after the service manager, Travis, assured me over the phone that the work would take approximately one hour. I arrived at 12:45 PM for my 1:00 PM appointment. At 1:29 PM, I received a text message recommending several critical repairs, which I declined due to time constraints. When I checked on the status of my vehicle at 2:40 PM, the service advisor informed me it would not be ready until around 4:00 PM. When I expressed that a three-hour wait was unacceptable based on Travis’s original estimate, I was directed to speak with him directly. Travis denied ever quoting a one-hour timeframe, claiming he never provides that estimate to anyone. However, I am certain of what I was told. He mentioned that all customer calls are recorded; I strongly encourage management to review the recording to verify our conversation. It is deeply disappointing that the poor customer service and miscommunication at this dealership reflect so negatively on an otherwise exceptional brand. More

Service department is a joke! My car has been in service department since May 29,2026. Today is August 11. Recall on transmission. Supposedly Hyundai sent dealership 2 faulty tran My car has been in service department since May 29,2026. Today is August 11. Recall on transmission. Supposedly Hyundai sent dealership 2 faulty transmissions. Now they say they are attempting to use a third transmission. I feel like we a dealing with incompetent service techs! More

If you want the best service in car buying, you have to go see Oscar over at Hyundai of Columbia! Oscar made the buying experience a joy. go see Oscar over at Hyundai of Columbia! Oscar made the buying experience a joy. More

I purchased a new Hyundai from Ethan Payton on July 10th. I met Ethan on the 9th and was completed blown away by his character and knowledge. In the negotiating process, I also met a manager, Evan Perez. He I met Ethan on the 9th and was completed blown away by his character and knowledge. In the negotiating process, I also met a manager, Evan Perez. He too was stellar. I went home Thursday unsure if I wanted to trade but after sleeping on it, I returned back to the dealer. They allowed me drive several cars, alone, so that I could be sure of the one I was buying. This process was so smooth from picking out a car to price negotiation and signing documents. I can not thank them enough. I look forward to returning for service and being a continued customer when it is time to buy again. I highly recommend Hyundai of Columbia, Ethan Payton and Evan Perez. Thank you both for such a positive and warm experience! I love my new car! More

Hate buying a car but this was Quick and pain free great customer service thanks Oscar customer service thanks Oscar More