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Hutchinson Auto Sales

Macon, GA

4.0
59 Reviews

3989 Riverplace Drive

Macon, GA

31210

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59 Reviews of Hutchinson Auto Sales

August 01, 2024

Staff was fantastic. Very courteous and explained everything. Service was quick and professional. Everyone went above and beyond to assist me with the mechanical issue wi More

by carolann392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crecelius and the mechanic
Aug 01, 2024 -

Hutchinson Auto Sales responded

Thank you for the wonderful feedback! We're glad to hear the Hutchinson Buick GMC team provided courteous and professional service and we appreciate your trust in us. Safe travels!

August 01, 2024

I bought my vehicle there have my maintenance there. In the past they have rotatated my tires washed and detailed the inside. Now they do a whole lot less for a whole lot more money!! Will be looking fo More

by leeallen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Aug 01, 2024 -

Hutchinson Auto Sales responded

Lee, I'm sorry to hear that you feel our service has declined. We strive for consistency and value in all we do, so this feedback is concerning. Please reach out directly if you'd like to discuss your experience further. Thank you, Chuck Jones - Service Manager - charles.jones@hutchinsonautogroup.com

July 26, 2024

Shady dealership and the entire team has a lack of integrity. BEWARE. I bought a vehicle online and asked for photos and videos. They didn’t show damage, they have not responded to my emails regarding More

by Sdplenty
Recommend Dealer
No
Employees Worked With
General Manager is the head CROOK! BEWARE, JOSEPHUS HENDERSON, JAMES WATKINS, BYRON JAMES, PHILLIP MITCHELL, MIKE FENDLEY, CHAD ANDREW, DEDE MAY, RON GRAHAM, KEVIN HOLTER
Jul 26, 2024 -

Hutchinson Auto Sales responded

Ms. Plenty, We're concerned to hear about your sub-par experience. This experience is not reflective of the Hutchinson way! We are grateful for your feedback and will use it to improve our processes and communication. Our GM, Steve Winters would like to personally speak with you, and he can be reached at (478) 757-0077.

June 20, 2024

Good customer care in a timely manner very professional and courteous. Thank you very much More

by Mscher10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 20, 2024 -

Hutchinson Auto Sales responded

We're delighted we could deliver an excellent experience! Thank you for your support. - Hutchinson Buick GMC Team

May 24, 2024

Was hard to find the service department one drive way and no signs to show where to go for first time customer More

by Kenbryce23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service sales person very nice got my serviced on time
May 24, 2024 -

Hutchinson Auto Sales responded

Thanks for the feedback! We'll work on improving our signage to make it easier for first-time visitors. We appreciate your input and hope your next visit is smoother!

May 15, 2024

Very professional and worked with us to achieve a positive result in our car purchase. Very thankful. More

by cindy_mixon@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DARNEL DALY, JOSEPHUS HENDERSON, JAMES WATKINS, CHAD ANDREW
May 15, 2024 -

Hutchinson Auto Sales responded

We're glad to know you had a positive experience with us at Hutchinson Buick GMC. We strive for professionalism and customer satisfaction in every car purchase. Thank you for your kind words, Cindy!

April 24, 2024

Phillip Mitchell, who sold me my 2022 CT5 , was great! $139 oil change & tire rotation way toooooo much!!! Patty Anderson…. Milledgeville, GA More

by ptanderson
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Phillip Mitchell
Apr 24, 2024 -

Hutchinson Auto Sales responded

We're glad to know Phillip was able to assist you in getting your 2022 CT5 at Hutchinson Buick GMC. We appreciate the feedback on our services and will take it into consideration for future improvements.

April 21, 2024

Ms. Lena was the BEST!! She helped guide my family and me through the tricky process of purchasing a car that fit our needs due to unfair circumstances. Her patience and honesty are some of her BEST Qualitie More

by Mariá
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lena Cruise, CHAD ANDREW
Apr 21, 2024 -

Mariá responded

Thanks

Apr 22, 2024 -

Hutchinson Auto Sales responded

Mariá, it's wonderful to know that Lena and Chad provided you with such a positive experience at Hutchinson Buick GMC. We're always here for support during your car-buying journey! Enjoy the new ride!

September 10, 2023

They have the worst customer service and basically just wanted to scam me out of some money. I'm so upset with how they have handled everything. More

by cw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacy
Sep 11, 2023 -

Hutchinson Auto Sales responded

CW, I APOLOGIZE YOUR EXPERIENCE HERE WAS NOT GOOD .CUSTOMER SERVICE IS OUR #1 PRIORITY HERE AT HUTCHINSON.. WOULD LIKE TO GET INVOLVED TO TRY AND RECTIFY THIS SITUATION. PLEASE CONTACT ME DIRECT AT 1-478-238-5047 THANKS STEVE WINTERS

September 15, 2022

The sales rep I was connected to didn't know anything about the vehicle I was test driving, I had to educate him on how to use the GM site on the computer and the general manager was rude and could have More

by b24georgia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Winters
Sep 16, 2022 -

Hutchinson Auto Sales responded

We appreciate your feedback! I am sincerely sorry that you had a bad experience with our company. We always strive to exceed our customer's expectations and provide a purchase experience second to none. I would certainly like to have the opportunity to speak with you more. Please call me, Steve Winters, at (478) 538-9382 so we can chat and find a solution for your issue. I look forward to speaking with you soon!

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