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Hutchinson Auto Sales

Macon, GA

4.2
63 Reviews

3989 Riverplace Drive

Macon, GA

31210

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63 Reviews of Hutchinson Auto Sales

October 05, 2024

I've moved from New Jersey in 2021, and sort for a reliable place to maintain the five star attentive maintenance to my vehicles which I am accustom. I periodically drive back and forth to New Jersey More

by smdsykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPHUS HENDERSON
Oct 07, 2024 -

Hutchinson Auto Sales responded

Thank you for trusting Hutchinson Buick GMC with your vehicle maintenance needs! We're delighted to hear that our team has provided the reliable service you're accustomed to, ensuring safe travels between New Jersey and beyond. Safe journeys ahead!

September 17, 2024

We brought car in for an Oil Change and Tire Rotation. Asked Dean to check the Navigation System because it would allow us to sign in or input any information in. When making my appointment the Clerk said More

by Mrburre37
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean in Service Department
Sep 19, 2024 -

Hutchinson Auto Sales responded

We apologize for the confusion and inconvenience you experienced during your recent visit. It sounds like there was a miscommunication regarding the services and pricing, which is certainly not our intention. We also regret that we missed checking your Navigation System as requested. Please reach out to us directly so we can address these concerns properly and ensure everything with your car is taken care of moving forward. Thank you, Chuck Jones - Service Manager - charles.jones@hutchinsonautogroup.com

September 10, 2024

I did have problems using the website to schedule the service at the dealer. The day of the service, i was met with no waiting by the service adviser. He gave me a quote on the repair which I approved. T More

by deltabobm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Sep 11, 2024 -

Hutchinson Auto Sales responded

Thank you for sharing your experience! We're glad to hear that despite the initial website issue, our team at Hutchinson Buick GMC provided efficient and satisfactory service. We appreciate your feedback and look forward to serving you again!

August 31, 2024

Agent didn’t even have my vehicle washed. They always wash it and when asked he said that I needed to ask for it. That has never been the case. After spending 500 dollars the least they could More

by Drxbutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
Sep 02, 2024 -

Hutchinson Auto Sales responded

We apologize for the oversight regarding your vehicle wash. This is not the level of service we aim to provide, especially after a significant expense. We would like to make this right and discuss how we can improve your experience moving forward. Please reach out at your convenience. Thank you, Chuck Jones - Service Manager - charles.jones@hutchinsonautogroup.com

August 01, 2024

Staff was fantastic. Very courteous and explained everything. Service was quick and professional. Everyone went above and beyond to assist me with the mechanical issue wi More

by carolann392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crecelius and the mechanic
Aug 01, 2024 -

Hutchinson Auto Sales responded

Thank you for the wonderful feedback! We're glad to hear the Hutchinson Buick GMC team provided courteous and professional service and we appreciate your trust in us. Safe travels!

August 01, 2024

I bought my vehicle there have my maintenance there. In the past they have rotatated my tires washed and detailed the inside. Now they do a whole lot less for a whole lot more money!! Will be looking fo More

by leeallen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Aug 01, 2024 -

Hutchinson Auto Sales responded

Lee, I'm sorry to hear that you feel our service has declined. We strive for consistency and value in all we do, so this feedback is concerning. Please reach out directly if you'd like to discuss your experience further. Thank you, Chuck Jones - Service Manager - charles.jones@hutchinsonautogroup.com

July 26, 2024

Shady dealership and the entire team has a lack of integrity. BEWARE. I bought a vehicle online and asked for photos and videos. They didn’t show damage, they have not responded to my emails regarding More

by Sdplenty
Recommend Dealer
No
Employees Worked With
General Manager is the head CROOK! BEWARE, JOSEPHUS HENDERSON, JAMES WATKINS, BYRON JAMES, PHILLIP MITCHELL, MIKE FENDLEY, CHAD ANDREW, DEDE MAY, RON GRAHAM, KEVIN HOLTER
Jul 26, 2024 -

Hutchinson Auto Sales responded

Ms. Plenty, We're concerned to hear about your sub-par experience. This experience is not reflective of the Hutchinson way! We are grateful for your feedback and will use it to improve our processes and communication. Our GM, Steve Winters would like to personally speak with you, and he can be reached at (478) 757-0077.

June 20, 2024

Good customer care in a timely manner very professional and courteous. Thank you very much More

by Mscher10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 20, 2024 -

Hutchinson Auto Sales responded

We're delighted we could deliver an excellent experience! Thank you for your support. - Hutchinson Buick GMC Team

May 24, 2024

Was hard to find the service department one drive way and no signs to show where to go for first time customer More

by Kenbryce23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service sales person very nice got my serviced on time
May 24, 2024 -

Hutchinson Auto Sales responded

Thanks for the feedback! We'll work on improving our signage to make it easier for first-time visitors. We appreciate your input and hope your next visit is smoother!

May 15, 2024

Very professional and worked with us to achieve a positive result in our car purchase. Very thankful. More

by cindy_mixon@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DARNEL DALY, JOSEPHUS HENDERSON, JAMES WATKINS, CHAD ANDREW
May 15, 2024 -

Hutchinson Auto Sales responded

We're glad to know you had a positive experience with us at Hutchinson Buick GMC. We strive for professionalism and customer satisfaction in every car purchase. Thank you for your kind words, Cindy!

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