Huntington Beach Mazda

Professiona! My husband and I went to HB Mazda to see a used Mazda CX9 that we had seen online. J.T. helped us and he was very professional, knowledgeable, and wa My husband and I went to HB Mazda to see a used Mazda CX9 that we had seen online. J.T. helped us and he was very professional, knowledgeable, and was willing to help us with any questions that we had. When we saw this Mazda for the first time we let J.T. know that we loved it, but wanted a bit more time to make our decision. We let J.T. know that we would give him a call the following day and he was very polite and was not pushy at all! Which we liked. He was very understanding and didn't just "want to sell the Mazda" and be pushy like other employees at other dealerships. He genuinely wanted us to make our own decision and make sure that this Mazda was the right one for us. The second time we went back to the Mazda dealership after making an appointment with him, J.T. was just as nice and friendly. We decided to buy the Mazda CX-9 and we love our Mazda. J.T. helped us alot with getting the price of the car to be around our budget. We would highly recommend this dealership to anyone! More

Responsive & Friendly Thank you, Joe, Michael, Chet, and George. Of course Joe was the most awesome of the four as he had to deal with my spamming text messages. Although m Thank you, Joe, Michael, Chet, and George. Of course Joe was the most awesome of the four as he had to deal with my spamming text messages. Although my conversations with Michael, Chet, and George were brief, they were very friendly and helpful. Sincerely, My (Mike) & Thien Chu More

Fast and effecient Chet Ward and his team were fantastic. Fast, efficient and no stupid car dealer games. Good cars, at good prices, with great service which is a winnin Chet Ward and his team were fantastic. Fast, efficient and no stupid car dealer games. Good cars, at good prices, with great service which is a winning combination. Highly recommend HB Mazda and really who ever really highly recommends a car dealership! More

Very Easy to work with! My wife and I needed a new car after our 2002 Mazda Tribute finally gave out. I checked on the website and found a used 2016 Mazda CX-5 with low miles My wife and I needed a new car after our 2002 Mazda Tribute finally gave out. I checked on the website and found a used 2016 Mazda CX-5 with low miles for a very good price. We went over and found it still in the lot and met up with Joe Rosales, one of the certified Sales Pros. The vehicle was in great shape and we were able to get through the whole process within 2 1/2 hrs. Joe was very helpful, answered our questions, and didn't pressure us into buying. Jake in Finance explained everything about extended warranties and additional items without pushing things on us we didn't really need. All the staff were very friendly. This is our 7th Mazda from this dealership. More

Outstanding Customer Service! We love our new CX-5! Michael Bennet, Chet Ward, and Jeremy Hollingshead really took care of us even answering tons of questions over email over a wee We love our new CX-5! Michael Bennet, Chet Ward, and Jeremy Hollingshead really took care of us even answering tons of questions over email over a week before the purchase. The rest of the staff was very friendly and attentive asking if we need anything and bringing us water while we waited for our car to be brought over from their Tustin store. We got a great price and there were no unnecessary charges, no funny business of any kind, just straight forward, good customer service. Chet helped us sync our phones to the car and went through all of the settings with us. He made sure all of our questions were answered before we drove off the lot. I highly recommend Huntington Beach Mazda! More

Awesome service We went there a few months ago to look at the cx5, we met Joe who welcomed us and didn't make us feel to buy right away..... no pressure feeling. We a We went there a few months ago to look at the cx5, we met Joe who welcomed us and didn't make us feel to buy right away..... no pressure feeling. We ask for a driving test which was no problem. We really liked it but didn't buy it on the spot. We came back about 1 month later and Joe automatically recognized us by name, we test drive again and decided to buy, the process was very easy and not too long. We love this dealership and would definitely recommend it, specially Joe More

Best Dealership Ever I went to several delearships all over orange county and none were as professional as Huntington Beach Mazda. Robert Chang got us the best deal around I went to several delearships all over orange county and none were as professional as Huntington Beach Mazda. Robert Chang got us the best deal around and we walked away with our new car within an hour. More

Great Customer Service! I was always skeptical to go to various dealerships because of all the scams I had dealt with in the past. However, my experience here was definitely I was always skeptical to go to various dealerships because of all the scams I had dealt with in the past. However, my experience here was definitely worth the trip. Robert Chong was very patient with me and gave me the best deals compared to the other competitors. He got me the exact car I had asked for without any hidden fees. Thanks to Robert, I am enjoying my new Mazda 3 Touring. I am sending my family and friends here because I know that they can get the best prices around. More

The best dealership with the best team in OC! I had tried buying my with other dealerships in OC, but this was impossible and I just wasted my time and found some non-professional. Michael and I had tried buying my with other dealerships in OC, but this was impossible and I just wasted my time and found some non-professional. Michael and Joe were great dealers and gave all the information that I needed to buy my new car. Thank you More

Happy Customer! I was an owner of a 2006 Mazda 3, which I drove into the ground, and was looking to buy a new car. I'm also a member of Costco and was planning to tak I was an owner of a 2006 Mazda 3, which I drove into the ground, and was looking to buy a new car. I'm also a member of Costco and was planning to take advantage of their auto program. I reached out to HB Mazda via their chat interface to find out if they were a participating Costco dealer. Costco originally matched me with a dealer in City of Industry, about an hour from where I live. The gentleman I "chatted with" gathered some information and said someone would be in touch soon to confirm if this dealership participated with Costco for the make and model I was looking at. About 30 minutes later I received an email from Robert Chong and it turns out HB Mazda IS a participating dealer and I was able to trigger that match by using a Huntington Beach zip-code instead of an LA County zip-code. I spoke with Robert over the phone for quite awhile. Earlier in the day I had a terrible experience at another dealership (non-Mazda) and was on the defensive. Robert was able to calm my concerns, did an inventory check, clearly stated the color I wanted was not in stock and provided the colors that were. He went over available promotions, clearly stated the Costco price and explained HB Mazda dealership does not do addendums so there would be no surprises (unlike the other dealer I was matched with). The price he quoted me would be the price we'd start at. After estimated tax, title and license, I was right at the upper limit of my budget and decided to tip my hand and told him I had a trade-in. Robert said the trade-in guy would be there when I came in and he'd tell him the sale was contingent on getting as much as he could for it. I made an appointment to meet with Robert the next morning. Robert was ready and waiting for me. The car he was telling me about was pulled to the front and ready for a test drive. After the test drive we sat down at a table out in the open (no shark tank offices for these sales guys) and took my Costco card and ID. About 20 minutes later he came back with the Costco price sheet, Inventory sheet and the offers they could make me. He also had the car inspector check out my car (efficiency, yay!). I knew what I needed my out the door price to be, and had a quote in hand from CarMax. I told Robert what I needed for my trade-in and we'd have a deal. The dealer wanted to offer me $700 less (meaning no deal) but when I said I didn't have a way to get back from CarMax Robert said he could pick me up. Score! I gathered my belongings when Robert came back, said his manager didn't want him to leave and the dealership would match CarMax. Double score! CarMax would have taken tax out of the sale! Woot! New car! The only downside to the whole experience was the pressure to buy "paint protection", an extended warranty (is the car that bad??) and a key replacement package when in the finance office. Only in that office was I asked "what do you want your payment to be". I know the finance guy was just doing his job and that's why I'm not taking any stars off for it. I loved my experience at HB Mazda and hope I continue to have a positive experience when I got back for my plates, my 2 oil changes and any needs that arise. More