Huntington Beach Mazda

Perfect three hours to get our new Mazda. Joe and Greg handled us great from our first contact on-line to leaving with our new Mazda, Thanks so much, the whole crew made everything easy!!! Joe and Greg handled us great from our first contact on-line to leaving with our new Mazda, Thanks so much, the whole crew made everything easy!!! More

Stressful Car Buying Experience Buying a car is suppose to be a fun experience but this delearship made it hard and exhausting. I was a serious car buyer and they wouldn’t budge on n Buying a car is suppose to be a fun experience but this delearship made it hard and exhausting. I was a serious car buyer and they wouldn’t budge on negotiating the price. It wasn’t until I said I was going to talk to upper management that they considered my deal. When I made an appointment with Joe, he was unavailable upon arrival. Carrie took over instead and did a good job explaining the car and process. I asked to negotiate and they were only willing to deduct $100 from the price. It was very humiliating! Then I contacted Joe the next day, mind you that he did not follow up with me. I tried to bring up a Carfax history but still no luck. I even sent him a discount from Edmunds that discounted the car by $300 and he was trying to deny the deal saying “why is Edmunds discounting my car? Thanks for bringing this to our attention” when his name was listed right under it!!! It was not until I said I was going to email the president John Patterson that he agreed to the deal. Upon arrival and signing, they said I’d have to come back with a check for my down payment. Why did they not advise me prior? I had to make an extra trip to the bank and back to the dealership. Also, when I received my car, there was barely any gas in the tank! They stated that preowned cars don’t get their tanks filled. Are you serious? My fiancé got his tank filled when he got his used car at Toyota of Van Nuys. Does it really cost that much to fill it up? On top of that, the interior of the car was dirty. There are stains everywhere which lead me to believe they did not detail the car like they said they would. Maybe because I was in a rush but they could have told me to come back and they didn’t. I decided to call and complain. They agreed to do a complimentary detail which i’m happy about but that means I’ll have to take time out of my day to get it done when it should have been completed in the first place. All in all, my car buying experience here was awful! There were so many things they could have done better. This review is only for the sales side and not the service department. Please work on you sales process to make customers feel respected and valued!!!! More

Love Mazda and Joe was fantastic! This is my 4th Mazda. I did my research and test drive over 15 competitor cars only to land just where I started. All in all, Mazda is the best you ca This is my 4th Mazda. I did my research and test drive over 15 competitor cars only to land just where I started. All in all, Mazda is the best you can do for the price range and has the best options for features. Joe was a great salesperson. He asked me the right questions to determine the right fit for me. He stayed in close contact via text when I was not at the dealership (even when he wasn’t on the clock) which was incredibly convenient and even came in early for me one day so I could get an early start on my purchase. He was very respectful and I never felt pushed. I went on two test drives and he helped me to learn some of the new features that take some acclimating. By the time I got my car, I totally had it down. I appreciate the patience that Joe presented. The finance guy, Jake, on the other hand, was not so great and called me “kid” multiple times. Rather condescending. The Mazda experience was great until I was handed off to this guy. Unfortunate, it put a bad taste in my mouth when Joe had been fantastic throughout the process. I would have much preferred that Joe stayed present during this part of the process to see it through completion. Jake and I were 90% finished with the financing portion and another customer that showed up to pay cash for his car. He completely dropped me and made me wait 30 minutes to help the other customer first. I get that guy had cash, but thought that was rather rude and disrespectful of my time and the business I brought to the dealership. Joe - super thumbs up. Jake - thumbs down. I’m still giving 5 stars for Joe, but Jake did not deserve it. More

Mitch helped me with my car. He was very helpful. They helped me get my dream car for a very good price. Mitch made the entire experience easy and comfortable. The car was in excellent condition and c They helped me get my dream car for a very good price. Mitch made the entire experience easy and comfortable. The car was in excellent condition and clean. I highly recommend Mazda of Huntington Beach. More

Awesome experience Ozzy was very friendly, worked with us, and made the process easy. We were in and out and all our requirements for the car were met. Ozzy was very friendly, worked with us, and made the process easy. We were in and out and all our requirements for the car were met. More

Fun!!! Staff was great! Ask for George Rocha! Will be back when I need a new car again! Great experience! Had the car I wanted on the lot! Staff was great! Ask for George Rocha! Will be back when I need a new car again! Great experience! Had the car I wanted on the lot! More

Easy peasy breezy This was my second time going to HB Mazda to purchase a car. I bought new Mazda 3 2012 and was ready to upgrade so went back to get my 2018 Mazda 5!!! This was my second time going to HB Mazda to purchase a car. I bought new Mazda 3 2012 and was ready to upgrade so went back to get my 2018 Mazda 5!!! Greg was helpful and explained all the options to me for leasing and buying. Was friendly without being pushy. I just got back from road trip to Yosemite to break it in. Happy with my experience and cool new ride! More