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Horne Mazda
Tempe, AZ
222 Reviews
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222 Reviews of Horne Mazda
March 15, 2016
So many problems, so little time. Friendly enough, and likely nothing malicious was done, but was prompted to write this review after countless calls and trips to the dealer to get a f Friendly enough, and likely nothing malicious was done, but was prompted to write this review after countless calls and trips to the dealer to get a few simple things taken care of. Sales process wasn't very painful and I felt the net price (new - trade) was fair on my used 2016 Mazda 6. The rep was fine, the manager behind the creepy two way mirrored cage never came out to say anything, and the finance guy was quick and no pressure. My issues are a grey area between sales and service: Two major problems that required a huge amount of my time, energy and frustration to get fixed. First, they damaged the paint on my new vehicle while trying to buff out some light surface scratches, required my brand new car to spend its first two weeks in and out of a body shop and me stuck with a variety of loaners and rental cars. The service department was helpful, but definitely made it clear that this was a "sales problem, not a service issue", putting me in the middle of figuring out how to get the problem fixed. The manager, Scott, was completely unwilling to help, pointing me back to service with a condescending "I'm sure they'll take good care of you". On a plus side, the service department was very helpful in getting a professional company to come out to remove the cigarette smoke odor from the vehicle that aforementioned sales manager smoked in!!! What the heck!! What car company lets their employees smoke in their vehicles??!! The second issue has yet to be resolved, but worries me even more. It's been 6 weeks since I bought the vehicle and More Mazda cannot register the vehicle because they have a bad title with incorrect mileage. I can only imagine what this is going to do to the resale value. Apparently $595 Acquisition Fees don't get you what they used to. BUYER BEWARE. More
by moremazdanobueno
Employees Worked With
Dennis Hilgendorf, Jesse Brusca, Scott Rivard
February 24, 2016
2015 Mazda5 Grand Touring On 2/11/16 I received an immediate call from Butch Shearer in response to my interest in this car via the edmunds.com website. We discussed the car an On 2/11/16 I received an immediate call from Butch Shearer in response to my interest in this car via the edmunds.com website. We discussed the car and my expectation for an invoice with nothing additional added, except customary dealer expenses. He emailed me a tentative invoice, along with links to the CertifiedCar Report and the CarFax clearance showing the history of this vehicle. When I expressed concern about having to come up to not only test drive but then to pick up the car, Butch said "he'd deliver it to us." Wow, that was a nice surprise. On 2/13/16 I drove the 98 miles to Tempe, met Noy Converse who then escorted me through my test drive, showed me how everything worked ... all was more than agreeable, papers were signed, and payment made. Later, back home, I had some more questions RE DMV matters, all answered satisfactorily. Car was delivered to our door on 2/17/16. Noy spend a long time with use helping us enter numbers into the Bluetooth feature, and explaining the audio system. We couldn't be happier with this purchase, the easiest and most satisfactory car purchase made in all our 50 years of car buying. Can't speak highly enough about this seamless transaction, and the kindness of Butch and Noy in purchasing our new car ... Two very happy senior citizens. More
by motwinwheels
Employees Worked With
Noy Converse, Butch Shearer
February 22, 2016
Like Home Dealing with this dealership is a pleasure on every level; from purchasing, to trade in, to service. I would recommend them to anyone. They really acc Dealing with this dealership is a pleasure on every level; from purchasing, to trade in, to service. I would recommend them to anyone. They really accommodated my needs. More
by Clemmens3
Employees Worked With
Noy Converse, Butch Shearer
February 19, 2016
Butch made picking up a new car a breeze! I live in Flagstaff but through Butch I was able to make sure that the used car I bought was the right one for me. After a short drive and a few minu I live in Flagstaff but through Butch I was able to make sure that the used car I bought was the right one for me. After a short drive and a few minutes of signing some papers I was headed home to Flagstaff in my new car. I'm loving my car more and more every day! Thanks Butch! Stuart Moty More
by STU@NAU!
Employees Worked With
Butch Shearer
February 19, 2016
Quick, honest, painless Contacted More internet manager on Mondat and left with my new vehicle on Wednesday! Got a fair deal without any real back and forth time wasted. Contacted More internet manager on Mondat and left with my new vehicle on Wednesday! Got a fair deal without any real back and forth time wasted. More
by Mbonadio
Employees Worked With
Butch Shearer
February 06, 2016
Great staff and customer service Everyone made us comfortable and always asked if we were being helped. Butch Shearer has a no pressure approach to presenting the dealers products Everyone made us comfortable and always asked if we were being helped. Butch Shearer has a no pressure approach to presenting the dealers products and pricing. More
by FOGHORN
Employees Worked With
Butch Shearer, Jesse Brusca
February 06, 2016
Easiest and fastest car buying experience! I contacted Butch on the phone at 9:00 in the morning, I told him what I needed, we talked numbers and by 12:30 they were in front of my house to pick I contacted Butch on the phone at 9:00 in the morning, I told him what I needed, we talked numbers and by 12:30 they were in front of my house to pick me up to go to the dealership. I owned a new car by 1:40! Best experience ever. Everyone I talked to at the dealership was helpful and nice. I was nervous about buying my first car alone, but they made it great! More
by Ketanner
Employees Worked With
Butch Shearer, Jesse Brusca
February 05, 2016
VERY comfortable I give this dealership a 5/5 because they do not pressure you, they are very respectful, and leave you with nothing but a smile! This is the place to I give this dealership a 5/5 because they do not pressure you, they are very respectful, and leave you with nothing but a smile! This is the place to buy your NEXT car! Thank you so much!! More
by Rochellegabrielle
Employees Worked With
Noy Converse, Butch Shearer
February 04, 2016
Simple and straight forward experience at More Mazda Our experience at More Mazda was very good. It was truly a no hassle experience. "Muzzy" Muzarelli was friendly and fun to deal with and never tried Our experience at More Mazda was very good. It was truly a no hassle experience. "Muzzy" Muzarelli was friendly and fun to deal with and never tried to pressure us into quickly making a deal or meeting with a sales manager or other tactics used by most dealerships. More
by kbrb
Employees Worked With
John Muzzarelli
January 31, 2016
More Mazda- the kind of dealership you want to deal with! Went into More Mazda this past weekend with intent to buy my first car..... And with a couple bad experiences at car dealerships I really wasn't looki Went into More Mazda this past weekend with intent to buy my first car..... And with a couple bad experiences at car dealerships I really wasn't looking forward to it.... Noy and the crew make you feel at home with a real Mom & Pop type dealership. Really professional and friendly staff. Noy was great to deal with - we worked out a great trade in deal for a 2016 Mazda CX-5 - gave me a really fair price and I couldn't have been happier with the experience. Wish every dealer had this type of feel! Hats off to Noy & More Mazda More
by Sbarbuto
Employees Worked With
Noy Converse
