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Horne Mazda

Tempe, AZ

3.8
222 Reviews

7777 South Test Drive

Tempe, AZ

85284

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222 Reviews of Horne Mazda

May 27, 2015

Would Not Recommend-Terrible Experience Complete garbage. Sold me a car, then turned around and took it back. Could not wait 48 hours for my staffing agency to provide a pay stub, sent me th More

by arizonanative
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 28, 2015 -

arizonanative responded

I spoke with your manager the night I returned the car to you, and the manager seemed less than sympathetic, and frankly did not care. You're right, it ISN'T normal practice for any customer service field to treat someone the way that I was treated. I was going to go elsewhere after being screamed at on the sales floor over your advertisement mistake, yet the man in charge of the online marketing offered me a deal for how sorry that he was for what took place. Out of his own paycheck he paid for tint, a full tank of gas, and defogging of the headlights, so I stayed for the deal. My car wasn't ready on time, the fluids were NOT flushed, despite watching it get washed in the back where customers normally don't go, and fluids are supposedly changed. When I explained that I needed to wait for my pay stubs from my staffing agency, it seemed everyone at the dealership became involved, telling me that if I didn't return the car right away, your dealership was coming to take it. Terrible experience. Still, would not recommend.

May 27, 2015

great experience I bought a new 2015 Mazda 3 hatchback in October 2014. I had an easy experience working with More Mazda. They were helpful and informative and helped More

by roseb57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 27, 2015

Visit More Mazda I purchased a new Mazda 3 for my daughter for high school graduation 2015, I did my fair share of shopping around and ended up at More Mazda. I had th More

by TroyP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Hilgendorf
May 27, 2015

More Mazda was my first and last search for a new car. I went to More Mazda on the recommendation of a friend and the dealership lived up to it at every turn. I was impressed with how Gary showed me exactl More

by tozierpatriot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Ortega
May 27, 2015

excellent salesman, great price. we bought a mazda 3 from this dealer because of a salesman by the name of Gary Potter, GREAT guy. Price was right as well. More

by carbyer2
Friendliness
Price
Recommend Dealer
Yes
May 27, 2015

New 2014 Mazda3 My dad has been a General Manager of a car lot in Sacramento for over 15 years, and in the car industry for over 30. Needless to say when I decided to More

by Chelseataylor77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Hilgendorf
May 26, 2015

No pressure sale I had an a great experience. I had never been to a Mazda delearship or driven a Mazda before. There was no pressure. Bobby just answered my questions, More

by Mutter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Ortega
May 21, 2015

"Exceptional customer service, great experience! " How many car dealerships sell you a car and gives you a hugs!!! Well at MORE MAZDA our salesman Bobby Ortega (from Iowa) did just that. Bobby truly More

by Buttercup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Ortega, Noy Converse, Dennis Hilgendorf, Antonio Sutherland, Jerry Macey, Bobby Ortega
May 09, 2015

Competitive Prices and Great Internet Department Although I didn't end up purchasing a vehicle from here, I found that More Mazda had some of the best prices in the area (maybe the state) and a great More

by AZ435
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Dravis, Brett Gouvia
May 08, 2015

Great service experience Took my Mazda 6 in for its 5000 mile service and was very pleased. Larry was exceptionally friendly and helpful. He almost wouldn't let me walk home w More

by mazda guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry