Hooks Lincoln

New Lincoln, 4 repairs in 6 months. We bought our Lincoln MKX,last August 2018. 24 hours later AC wasn't working. Hade to pick up and repaired. Then approx. 3 weeks later,could not open We bought our Lincoln MKX,last August 2018. 24 hours later AC wasn't working. Hade to pick up and repaired. Then approx. 3 weeks later,could not open the door to get in. They came out and had to place a new battery in. Then couple months later AC quit working again,yes they kept it for 5 days for repair. Then this past February we turn on the AC, it didn't work once again! We called Lincoln customers support filed a report,all we got is a big" Sorry". Yes they fix all the issuse,but really how many times you have to put it in the shop. Our brakes made noise, was told that's normal!! And the sulfa smell from AC was normal! Never again will I use Hooks Lincoln, they all was real nice,but even owner would not help us get out of this car. The salesman tried to help no luck. More

Great experience at Hooks All of the folks at Hooks were great - couldn’t have been easier buying my new Lincoln. Major shout out to Mark Grabowski who is the best. All of the folks at Hooks were great - couldn’t have been easier buying my new Lincoln. Major shout out to Mark Grabowski who is the best. More

Always friendly and meet our needs Have done business with Hooks Lincoln for many years and have always been treated fairly and honestly. My wife has especially been taken good care of Have done business with Hooks Lincoln for many years and have always been treated fairly and honestly. My wife has especially been taken good care of by all the employees she has dealt over the years. Mark Grabowski has always met our needs when ever we have needed help. The Hooks family has also treated us with respect and dignity for many years. More

What a letdown I contacted Hooks Lincoln earlier this month (Jan. 2019), concerning a 2009 Lincoln MKX FWD that I thought would perfectly fit my needs. It was a beau I contacted Hooks Lincoln earlier this month (Jan. 2019), concerning a 2009 Lincoln MKX FWD that I thought would perfectly fit my needs. It was a beautiful car, and was priced within my means. I was contacted by Mark Grabowski following the initial request via CarGurus. In all honesty, I was very disappointed in how Mark, specifically, handled my interest in the situation with this car. I was initially told on Friday, 1-11 that someone had booked an appointment for Sat., 1-12, and following the outcome of that appointment, Mark would give me a call. In that first phone call, I told Mark we were very serious (willing to purchase over the phone if that were possible). Since he told me phone purchases were not an option, I expressed our interest to book flights to purchase the MKX as early as Monday/Tuesday the following wk. We understood this prior appointment took priority, so we waited to see what the outcome would be on Sat. Mark did call me Sat. night and told me he had "terrible news". During the test drive with the potential buyer, there was a noise that did not sound good. Mark went on to explain this could be due to a recall, or worst-case scenario, a transmission problem. He mentioned the car was still available and would give us a call "the second he knew something". We told him we were still interested in the car and wanted to be aware of the outcome if there was a more serious problem. We heard nothing the rest of the weekend or on Monday, so I called once more on Tues. the following wk. to get a status update. Mark answered and assured me he still had no update, and told me he had planned to call, but stated I had gotten ahead of him (apparently). He promised to follow up once he knew something more. I decided not to call again until there was more information... So we waited... and waited. All that week, no call. Finally, on Sunday, 1-20-19, I get an email from CarGurus stating the Lincoln I was interested in was sold on Sat, 1-18. We were disappointed no one from Hooks Lincoln contacted us to at least share the story. To our knowledge, we were the next potential buyers to show interest on that vehicle. If Mark had not made several comments about working for a family run business that was "honest in their dealings", etc. etc... this would not have been such a letdown. But the truth is, Mark didn't follow up on his word. He kept the calls intentionally short and was seemingly disinterested with me over the phone. And the events that played out made me believe he was not as honest about the circumstances of that car, as claimed. We did not have a great experience with this dealership. I would not recommend or attempt dealing with Hooks Lincoln in the future. More

Awesome experience with awesome people! Great people. Great experience! They were very informative, knowledgeable, and courteous. Will definitely recommend Mark Grabowski as a salesman to Great people. Great experience! They were very informative, knowledgeable, and courteous. Will definitely recommend Mark Grabowski as a salesman to others. Love the Lincoln Navigator. More

Excellent Experience My sales associate Mark was very professional and accommodating as was the finance manager Amanda. This was a great experience. Nothing high pressure My sales associate Mark was very professional and accommodating as was the finance manager Amanda. This was a great experience. Nothing high pressure. Just very professional. More

Courteous, to the point and relaxed 3rd car I've bought from Hooks - 2nd I've bought from Mark. Skipped one generation because I moved from Fort Worth to Austin. Decided that I would c 3rd car I've bought from Hooks - 2nd I've bought from Mark. Skipped one generation because I moved from Fort Worth to Austin. Decided that I would come back to Hooks to buy current Nautilus. So much better experience dealing with Hooks. Ya I had a better deal offered (not that much better) from another dealership but Hooks felt better. And I really wish I could make it back to Hooks for Service with Greg - heck I may drive the 3 hours and do it anyway when needed. More

Best car buying experience ever- Highly recommend Hook's Best buying experience and customer service in Fort Worth. I'm hooked on Hook's and their wonderful sales staff and service department. I have bought Best buying experience and customer service in Fort Worth. I'm hooked on Hook's and their wonderful sales staff and service department. I have bought two pre-certified MKX's from Hook's and am completely satisfied. My cousin came from Tyler to buy her MKC... My daughter-in-law bought her MKC in Houston, now lives in Ft. Worth and gets her car serviced at Hook's ... The ladies in the family all seem to prefer Lincolns...Great product - Great People- Great Dealership! More

Excellence in service The customer service is fantastic. The dealership as a whole went above and beyond from start to finish to answer any and all questions. They make the The customer service is fantastic. The dealership as a whole went above and beyond from start to finish to answer any and all questions. They make the client feel welcome and this the smoothest and least stressful auto purchase I have ever done. Thanks! More

Great Experience Really enjoyed working with Mark Grabowski and the rest of the Hooks team when purchasing my MKX. The service team has also been pleasant to work. t Really enjoyed working with Mark Grabowski and the rest of the Hooks team when purchasing my MKX. The service team has also been pleasant to work. they even asssited me when we had a slight issue with our keys during a trip out of town. More