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Honda of Valley Stream - Service Center
Valley Stream, NY
2,926 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,926 Reviews of Honda of Valley Stream - Service Center
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December 02, 2020
I had a great experience at the service department. Alex Marcel assisted me when I arrived and was very helpful. The waiting are was nice and clean and the wait wasn’t too long. Marcel assisted me when I arrived and was very helpful. The waiting are was nice and clean and the wait wasn’t too long. More
by am9213
Verified CustomerEmployees Worked With
Alex Marcel
December 02, 2020
Clara Torres is great person and please keep her in the Honda car service department. I went there early Monday morning without appointment and she took me quickly to change the passenger front headlight Honda car service department. I went there early Monday morning without appointment and she took me quickly to change the passenger front headlight because I can’t and was tried from working the previous night I was out by 9:am More
by ALISSADE10
Employees Worked With
Clara Torres
December 02, 2020
Been going there for 10 yeas but the last few visits to service was disappointing had to go back after oil change to tap off antifreeze was never done. Price for oils change went up no more deals like free service was disappointing had to go back after oil change to tap off antifreeze was never done. Price for oils change went up no more deals like free wipers insertion ... 👎 More
by FORJOE2000
Employees Worked With
Marcel
December 02, 2020
Alex Marcel assisted me. He was very professional and pleasant. The waiting area was very clean and the cashier was a sweetheart. They made good recommendations for maintenance of my car. pleasant. The waiting area was very clean and the cashier was a sweetheart. They made good recommendations for maintenance of my car. More
by TICHHEL
Employees Worked With
Alex Marcel
November 27, 2020
I didn't get the first promotional service for my car, salesman said the first will be on the house. But they charge me anyway. Very disappointing. Lack of communication between them. salesman said the first will be on the house. But they charge me anyway. Very disappointing. Lack of communication between them. More
by Milagros
Employees Worked With
Service department
November 26, 2020
I bought in the vehicle for an oil change and they had a problem with the alarm. They disconnected the horn. When I called back to find out what had happened no one seem to know. They had to call the techni problem with the alarm. They disconnected the horn. When I called back to find out what had happened no one seem to know. They had to call the technician who was unavailable on the date I wanted to come back and have my horn reattached. Then someone called me and gave me directions over the phone. Those also did not work. Now I have to arrange another date to bring the car in and have my horn reconnected to my alarm. More
by THALON
Employees Worked With
Justin
November 26, 2020
Battery kept draining and car would not start. Used Honda’s roadside assistance twice and that was a great experience. They jumped stated it and I drove to dealer. Replaced the battery and performed oi Honda’s roadside assistance twice and that was a great experience. They jumped stated it and I drove to dealer. Replaced the battery and performed oil dilution recall. More
by dswords
Employees Worked With
Service writer
November 26, 2020
Service was relatively quick, and customer service was excellent. Stayed in contact with me about service updates and changes in fees. Made sure I was good to go when I picked up my vehicle. Can’t remembe excellent. Stayed in contact with me about service updates and changes in fees. Made sure I was good to go when I picked up my vehicle. Can’t remember employees name ,sorry but she was great! (Hispanic woman working at the service desk) More
by DJMCCALLA
Employees Worked With
N/a, Latoya Baptiste
November 25, 2020
Normally, I have always had a positive experience while having my car serviced. Unfortunately, this time, I had to wait 4 hours for my car. There was an unforeseen issue with the computer system and my wor having my car serviced. Unfortunately, this time, I had to wait 4 hours for my car. There was an unforeseen issue with the computer system and my work had to be delayed. I understand these things happen and my advisor, Marcel was extremely apologetic during the ordeal. At one point, he told me that my car was 10 minutes from completion. Only to be told almost an hour later, about the delay. Again, I understand that sometimes these issues occur. It was just frustrating to sit there for such a long time. More
by chickenwing621
Employees Worked With
Marcel
