Honda of Valley Stream - Service Center

Experience was fine. Found out BOTH my service advisor and service manager for 10+ years had left, so there was some new folks supporting me. They were good, but time will tell if they focus on customer and service manager for 10+ years had left, so there was some new folks supporting me. They were good, but time will tell if they focus on customer as much as Sam and Duval did. More

Clara was my service advisor. However what I originally took my car there for was not fixed. I and I whined up with a bigger problem. My car battery charger system indicator is still appearing. I called to took my car there for was not fixed. I and I whined up with a bigger problem. My car battery charger system indicator is still appearing. I called to notify her that my car was cutting off she told me my car wouldn’t be serviced until the following day because the mechanic that was working on my car wasn’t there the day I called. I had to take it to a another car shop where they told me my battery was actually defective and I just need to change my sensor. But they did advise me to go to a Honda to do so. I reached out to Clara again and she never returned my phone call. This experience was so frustrating I paid $560 for none of issues I originally came there for solved. More

The staff was friendly and helpful. They addressed a concern on the car and checked. I was informed in a timely manner of the result concern on the car and checked. I was informed in a timely manner of the result More

The Service Department always treats its Customers in a professional manner. If your Car needs additional repairs done other than what was the reason you came for they always contact you. professional manner. If your Car needs additional repairs done other than what was the reason you came for they always contact you. More

Being hung up on numerous times and not being able to get an answer was horrible will not go back again. After an hour of being on hold off and on no one could help me. The cashier was RUDE RUDE RUDE an answer was horrible will not go back again. After an hour of being on hold off and on no one could help me. The cashier was RUDE RUDE RUDE More

They were friendly but waiting was pretty long. Overall the experience was alright. Service dept people can probably go out and greet customers then they can bring the customers inside as I have seen at so the experience was alright. Service dept people can probably go out and greet customers then they can bring the customers inside as I have seen at some other locations. More

The Service Manager was most inflexible with the price of the defective Honda parts that was installed by American Honda. Seems to be organized racket where Honda installs defective parts and have their cus the defective Honda parts that was installed by American Honda. Seems to be organized racket where Honda installs defective parts and have their customers pay for repair of the defective parts a few years later. More

This visit was particularly pleasant. Everyone was helpful and efficient. Thanks to you all. Highest kudos. My account was updated. Happy that the service went so well. helpful and efficient. Thanks to you all. Highest kudos. My account was updated. Happy that the service went so well. More

I'm very satisfied with my experience. Friendly and knowledgeable staff. I brought my car and never did I feel like they were trying to upsell me something I didn't need. They were genuine and quick wi knowledgeable staff. I brought my car and never did I feel like they were trying to upsell me something I didn't need. They were genuine and quick with their work. More