Honda of Valley Stream - Service Center

Marcel was attentive and very responsive. ...I get the impression that this dealership is very customer friendly.. ...I get the impression that this dealership is very customer friendly.. More

They took my car on time and completed all the scheduled maintenance. My initial contact person, checked on the progress of my maintenance work. Everyone was friendly and professional. maintenance. My initial contact person, checked on the progress of my maintenance work. Everyone was friendly and professional. More

Thank you for asking. Unfortunately, I waited almost 2 months for an appointment due to a recall/warranty extension I received in the mail in regards to the A/C unit. N Unfortunately, I waited almost 2 months for an appointment due to a recall/warranty extension I received in the mail in regards to the A/C unit. Needless to say it's been a hot summer ride. My appointment was set with knowledge of the recall for Friday Aug. 22nd and I brought my car in that morning. I received a call later in the day advising the parts needed were on back order and that I should pick up my car (again expense) and wait till the part arrived. I wonder why I would be told to come in, take a day off work and pay for an uber home if the part was not available. At this time I am waiting to hear back when the part will come in. I would like to say that your onsite staff and service assistant Briyanna were kind and courteous. This did not help with fixing the situation with my car. Perhaps you can focus more on the reason for appointment rather than making sure customers know there is possibility for a diagnosis test, especially when there has been a recall notice sent. It be nice to have an idea when the parts will be available. More

Great service, good customer service, the notify you about your car status and needs, and call you when service is done about your car status and needs, and call you when service is done More

My wife & I dropped off our 2018 Honda HRV on Thursday, 8-24th, for A/C services at approximately 8:25am for a scheduled 9:15am appointment. Branden Martinez was the service rep. which took & processed ou 8-24th, for A/C services at approximately 8:25am for a scheduled 9:15am appointment. Branden Martinez was the service rep. which took & processed our paperwork. I found him to be extremely rude & very unprofessional. As I was explaining to him why my wife & I were dropping off our Honda, he abruptly interrupted me & began diagnosing my car without my approval. I believe that it's the mechanic job to diagnose my car NOT the service rep. Although I was greatly offended, I permitted him to continue because I was limited on time due to my wife having to be at work by 9:00am. Branden never call me once the entire day with any update. Therefore, I began calling to Honda to speak to Branden for an update on my vehicle around 1:30pm. Even after leaving several voicemails he never return my call until after I call & demanded that I NOT be transferred to his voicemails because Branden does NOT return voicemails. After this demand, Branden was paged on the Loud Speaker and finally came to the phone. He again insulted me after I asked as to why he had NOT returned any of my voicemails by replying with "no one told him that I called & that he was out on lunch." I believe that his voicemails appears on his computer monitor so he just lied to my face. After this ridiculous exchange, he told me that he was going to check on my car and call me back which he NEVER did. I'm puzzled as to why my wife & I would be treated in such a disparaging manner while simply trying to get our car service which we've done numerous times before. My wife & I returned to get an update on our car around 3:45pm. I spoke to Alex, The Assistant Service Manger, & explained what I had experienced with Branden. He apologized & went to check on my car immediately. To BOTH of our surprise, my car STILL had not been service and was only driven into the service bay AFTER Alex went to enquire what was happening with my car. Shockingly, it took all of 10-15 minutes for my car to be serviced AFTER it was driven into the service bay. This was intentional done by Branden for some unknown reason, This was my wife & I FIRST time meeting & speaking to Branden Martinez. My wife was EXTREMELY perturb by how we both were treated by Branden Martinez. My wife even ask Branden to NO LONGER speak to her after I left while our car was being serviced but he IGNORED her request; thankfully I wasn't there at this time during his persistent disrespectful behavior. To add insult to injury, the mechanic stated after noticing how distress my wife was that he ask Branden minutes after we had driven off whether our car was there to be serviced that day or not and Branden Martinez reply was that he could service it today or tomorrow; that it was up to him. This explains why our vehicle had NOT been seen UNTIL AFTER I spoke to Alex around 3:45pm. Branden Martinez conduct towards my wife & I upon our arrival at approximately 8:25am on 24 August 2023 was appalling to say the least & he should never be allowed to serve Honda Of Valley Stream customers in this capacity again. More

Alex was respectful and thorough when I described my issue and resolved it immediately. He kept me updated issue and resolved it immediately. He kept me updated More

woman that answered the phone to take my appointment, said wait would be under an hour. Then when I got there, man said it would be between 1.5 hours to 2 hours, which was a surprise( not a happy one) an said wait would be under an hour. Then when I got there, man said it would be between 1.5 hours to 2 hours, which was a surprise( not a happy one) and I didn't make arrangements to be picked up. So I had to wait! But worst part was, that even with me telling them I was waiting, it took 3 hours and 15 minutes!!! More

Great Branden was very profesional thanks. He help me in my coupons, and same others question. He help me in my coupons, and same others question. More

Service agent was friendly and professional. Applied appropriate discounts and suggested other ueful services. Vechle service was completed in timely manner. Fully satisfied. Applied appropriate discounts and suggested other ueful services. Vechle service was completed in timely manner. Fully satisfied. More