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Honda of Valley Stream

Valley Stream, NY

4.6
3,339 Reviews
Honda of Valley Stream, NY has been serving drivers in Brooklyn, Queens, the Five Towns, and Long Island since 1982. Family-owned and operated, Honda of Valley Stream has always kept the same automotive philosophy in which our customers always come first. Treating our customers like family is what has allowed us to remain successful in a world full of high-pressure and impersonal sales. With over 30 years of efficient service and great personal relationships, we look forward to serving our drivers in our community for many years to come! Honda of Valley Stream carries the latest Honda models and Offers Specialized Car Service because, when you're happy - we're happy! We would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business. We take pride in personalizing your experience. Whether you're looking for a new Accord, Civic, CR-V, HR-V, Pilot, or a pristine used car, we would be happy to help you find the perfect match. Our first and foremost goal is to make your car-buying and ownership experience better than any other you've had near Hempstead, Elmont, Lynbrook and beyond. If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
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164 Sunrise Hwy

Valley Stream, NY

11581

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Showing 3,339 reviews

August 02, 2023

I dont really leave reviews but in this case i think is nesecessary, th sales person was fine my complaint is with GABRIEL PEÑa finance person who intentionally gave me a 75months payments telling me the A More

by julian010708
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gabe Peña
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Honda of Valley Stream responded

It was pleasure speaking with you last week and having a chance to review your concerns . I’m glad we had an opportunity to resolve your concerns . Enjoy the new ride!

August 01, 2023

Excellent Customer Service. They truly treat you like family. Highly recommend them for your next car purchase More

by D.Jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Montenegro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Honda of Valley Stream responded

We treat you like family because you are family! We know you have choices on your service location and we are grateful you chose us. Please come see us again and reach out if you need anything.

August 01, 2023

Responded with respect and courteously to my concern and appropriately remedied the situation making me feel like an important customer More

by JJAXSONPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Honda of Valley Stream responded

Thank you for the amazing review and recognition on Marcel. We appreciate you choosing us for your vehicle service needs and hope to see you again.

August 01, 2023

David and Gabe listen to what we wanted and they came through. Also the Allstate agent on staff was very diligent. More

by ELCAIMITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Morales and Gabe Pena ( I think that’s his last name )
Aug 02, 2023 -

Honda of Valley Stream responded

What an amazing review! We are so pleased you chose us. We hope to see you again. Please let us know if there is anything that we can do for you.

July 31, 2023

The service was fine. Waiting area is very clean and comfortable. Service personnel are friendly and polite. However, the cost has become prohibitive. What cost me $500.54 More

by JOANNE.FLEMING122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Honda of Valley Stream responded

We would like to thank you for being a loyal customer with us, keep in mind the quality of work we provide compare to the independent mechanism, our technicians are factory trained, and nobody knows Hondas like we do, Next visit please reminds us or ask to speak to a supervisor, and we will do the best possible to apply any applicable coupons.

July 31, 2023

Brandon was great, very professional and when he realized that the work on my car would take longer than expected ordered me a Lyft right away!! More

by ariella_doula
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 01, 2023 -

Honda of Valley Stream responded

We are so pleased to have exceeded your expectations. Brandon cares about our customers and is a hard worker. Thank you for recognizing him. We hope to see you again.

July 29, 2023

My wife and I tried to pay cash with a wire transfer which ended up taking a week without success. We ended up wringing the funds to our account and drawing a bank check. The wire to our account took 1 More

by brent61152
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Albert Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We value our long term, as well as, our future customers . Please reach out to our General Manager, Jay Rosenthal, directly to speak to him further about this matter at 516-341-7217.

July 29, 2023

Clean, efficient and friendly! I want to say thanks to Jerry for his calmness and kindness. He tried to explain the procedure to me but I was not listening because I was tired and More

by ELSLOU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Honda of Valley Stream responded

Thank you for the time you took to write this review and for recognizing Jerry. We hire the very best to give you the very best. Please reach out if there is anything that we can do for you.

July 27, 2023

Excellent service: all courteous, professional, and helpful. Making an appointment was also easy. I loved the spacious and clean waiting room, with its internet cafe so I could continue working whil More

by DES236
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Lancaster Jr. Excellent Service
Jul 27, 2023 -

Honda of Valley Stream responded

We appreciate the time you took to leave this review. We understand you have choices on where you take your car to be serviced and are so pleased you chose us. Please reach out if you need anything.

July 27, 2023

I've been using Honda of Valley Stream. Alex Marcel is a class act. He doens't beat around the bush when telling me about problems with my car and the potential cost. However, hew does let More

by VANESTADORCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Honda of Valley Stream responded

Thank you for the time you poured into writing this review and recognizing Marcel's hard work. We appreciate you choosing Honda of Valley Stream for your automotive work. We hope to see you again.

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