Honda of Kenosha - Service Center

I was in for a routine oil change and tire rotation. The gentleman helped me quickly. There was another issue I wasn’t there for, but mentioned it and he said they were going to look at it. That was great s gentleman helped me quickly. There was another issue I wasn’t there for, but mentioned it and he said they were going to look at it. That was great since I’ve been to other places in the past that told me to make another appointment for separate issues. It seems they were able to fix the issue I had with vehicle. He contacted me and let me know what was going on and the price. Overall, a great experience. More

Dishonest is the best word I can think of. Did not disclose the price of the service. Original problem still exists after I paid over $500. I will never return to this dealership for any reason. disclose the price of the service. Original problem still exists after I paid over $500. I will never return to this dealership for any reason. More

Trash tired of people there wanting you to spend more money. Went for an oil change and the guy was making it a big deal and having an Attitude because I didn’t want to do another service. money. Went for an oil change and the guy was making it a big deal and having an Attitude because I didn’t want to do another service. More

Conscientious, knowledgeable and welcoming employees is what I always find at Honda. They are always eager to help you with whatever questions you have. Also, they care about your time and ensure you are what I always find at Honda. They are always eager to help you with whatever questions you have. Also, they care about your time and ensure you are not waiting around with no updates. Top notch service. More

Oil change done efficiently and quickly. I was able to wait in the customer lounge as service was done in less than one hour. They also reset the low tire pressure indicator. I was able to wait in the customer lounge as service was done in less than one hour. They also reset the low tire pressure indicator. More

Great customer service, very informative - knowledgeable and friendly. I was informed of repair diagnosis, repair status and cost. Simple pick up process. Extremely satisfied with repairs. and friendly. I was informed of repair diagnosis, repair status and cost. Simple pick up process. Extremely satisfied with repairs. More

The service consultant Gina Ruiz did a great job explaining everything that was done to my vehicle and pointed out discounts available during my visit. explaining everything that was done to my vehicle and pointed out discounts available during my visit. More

Rodney was very knowledgeable and helpful. Great personality and genuine. The wait was what was told and expected. I’ve only taken my car here for oil changes. personality and genuine. The wait was what was told and expected. I’ve only taken my car here for oil changes. More

Service writer was very warm and welcoming and took care of all of my service needs. He came out and explained the issue with my tire leak and that parts were on back order. However he did give me some opt of all of my service needs. He came out and explained the issue with my tire leak and that parts were on back order. However he did give me some options which I appreciated. Will look for him again next time I am in for service. Great job. More

Honda of Kenosha pretty much fulfilled all the stereotypes of being belittled and taken advantage of by a mechanic. My mechanic was emotional and defensive when I tried to explain the full details stereotypes of being belittled and taken advantage of by a mechanic. My mechanic was emotional and defensive when I tried to explain the full details of my car issues on the phone. Telling me I “had him over a barrel” when I explained that hearing my “driving habits” isn’t a sufficient answer for the problems I’m having with my vehicle. I had been in to Honda of Kenosha last year with the same problem, paid the diagnostic fee and was told that I needed to buy an old car to fix the problem. I have driven more this year than ever, and was not willing to hear that my driving habits are again the reason for a 2014 car (with less than 51,000 miles) not starting. He was unprofessional, often spoke down to me, and even laughed robustly down the phone to me for misspeaking during one of our conversations. Not only was it embarrassing, it was highly inappropriate. I sent him a checklist of things to look for (after finding online it’s a known issue for Honda CRVs to not start) and told him I wanted him to find whatever the parasitic drain was in my vehicle. He found that it could be the after market remote starter- and wanted to charge me over $300 to remove it from my car on top of the diagnostic fee. (Something that Kenosha Audio Connection charged me a grand total of $70 to do.) He also pushed me to get new brake pads and wanted to charge me an ridiculous amount to do the work. I have since called local mechanics for quotes and every single one would charge me less than half to do the same job. I will never return to Honda of Kenosha again. I’ve been through 3 batteries in 4 years and been told I need to buy a 1990’s vehicle (due to my driving habits) to have a reliable car. It’s 2020... and there’s zero room to be belittled by mechanics when within 30 mins of online research I’m able to see I’m being lied to and taken advantage of. More