Honda of Kenosha

Repeat repairs in service. 1hr to change 1 tire. Promises to contact you in 1 hour. 3hrs later no call. Orders wrong parts and installs without customer knowledge. Reordered correct parts and never Promises to contact you in 1 hour. 3hrs later no call. Orders wrong parts and installs without customer knowledge. Reordered correct parts and never called to reinstall. This service center pencil pusher Tim is ignorant and rude. I would highly recommend a different dealer. I read prior bad posts on this place. They are 100% correct. Dealer is shabby. More

Don't seem to value their customers Worst car buying experience ever! Promises are made and not fulfilled. The sales manager Cory is smug and cocky. He tells you things like everything i Worst car buying experience ever! Promises are made and not fulfilled. The sales manager Cory is smug and cocky. He tells you things like everything is set or all taken care of, when they are not. His famous words are "I'll call you back". He doesn't! I called and left multiple messages asking him for updates on a minor repair he promised to me was being taken care of on my vehicle. He never called. When I asked to talk to another manager, a miracle happened! After 2 days of leaving messages, Cory himself actually answered my call. And said I'll call you back. News flash! He didn't. It's just a big game to him. He is rude and thoughtless. He never took care of my original problem, instead fixing some minor scratches and small dent I inquired about. I appreciate that he allowed for the minor body repairs, but I first and foremost wanted my original complaint taken care of. He told me that he felt that problem was there responsibility, and he didn't stick by that. The worst part is how little they seem to value their customers. Showing them how much they appreciate their business with broken promises and childish mind games. They do not seem to understand the value of good customer service. More

Poor customer service We worked with Anthony. Great guy. Everything went smoothly until his manager got involved. We agreed on a price. We came back the next day and th We worked with Anthony. Great guy. Everything went smoothly until his manager got involved. We agreed on a price. We came back the next day and the price was higher. After several minutes of arguing, we were given the agreed upon price. Shady negotiations. More importantly, we paid for the extended warranty. After 5 years or 75,000 miles, we could forfeit 100.00 and get the cost of the warranty back.: 1,695.00. We have gotten the run around for 9 months. We have gotten 1/2 of the amount owed and several excuses why this has dragged on. They are no longer returning calls or emailing us back. Be advised on working with this company. I will likely need to go through the hassle of small claims court. I will definitely not go back. I will most definitely let everyone I know, who lives in the area, to steer clear of this dealer. More

lied and overcharged for work done. gave a price for the bill, got there and they told me it was $100 more than I was told over the phone. Service writers are very rude. No one willing t gave a price for the bill, got there and they told me it was $100 more than I was told over the phone. Service writers are very rude. No one willing to assist. Took 30 mins. for someone to help me. there was damage to my car and they tried to hide it and cover it up. More

Fast, efficient and friendly Great service!! Team always takes great care of my wife and I. Sales team is awesome and service follows up with great service as promised. Nice deale Great service!! Team always takes great care of my wife and I. Sales team is awesome and service follows up with great service as promised. Nice dealer to do business with. More

Teamwork!! Professional!! Knowledgeable!! Outstanding teamwork was demonstrated between the sales lead & sales manager of ensuring a win-win for both us the buyers & the dealership. They worke Outstanding teamwork was demonstrated between the sales lead & sales manager of ensuring a win-win for both us the buyers & the dealership. They worked with what we had and used their knowledge of the dealership, vehicles & accounting to demonstrate marksmanship in brokering the deal. We are very happy & content with the vehicle & the deal that was brokered & glad to have Honda Of Kenosha & their excellent service & sales team on our side. More

Pain free purchase Our trip to Honda of Kenosha was pleasant and without the pressure you can get when buying a car. The salesman, Andrew was knowledgeable about the ve Our trip to Honda of Kenosha was pleasant and without the pressure you can get when buying a car. The salesman, Andrew was knowledgeable about the vehicle and answered our questions. The paperwork portion also was not filled with pressure packed pitches. The sales managers worked well to assist with fine tuning our purchase. More

Electrical problem Excellent service with no appointment had trouble on the road and just pulled in. Joe Valente was excellent and solved our problem. A great experienc Excellent service with no appointment had trouble on the road and just pulled in. Joe Valente was excellent and solved our problem. A great experience More

great service ,very efficent advisers Retired from automotive service business .I've worked as a master tech ,shop foreman, service mgr. and automotive instructor. Very impressed with yo Retired from automotive service business .I've worked as a master tech ,shop foreman, service mgr. and automotive instructor. Very impressed with your dealership, all departments ! Mike Frisby More

Always a great experience! Great service, great place! Always happy with the service here. Car is done in a timely manner. I've been very pleased with my service so far! Great service, great place! Always happy with the service here. Car is done in a timely manner. I've been very pleased with my service so far! More