Honda of Frontenac

Horrible experience I love Honda's but will never purchase another car from here again. As with any unethical dealer purchasing the car was easy. Having all kinds of prob I love Honda's but will never purchase another car from here again. As with any unethical dealer purchasing the car was easy. Having all kinds of problems after More

An ongoing nightmare I only mildly hated this place until continued bad experiences left me fuming! From the beginning: Called and talked to Ron Danback about my int I only mildly hated this place until continued bad experiences left me fuming! From the beginning: Called and talked to Ron Danback about my interest in a used Jeep Wrangler on their lot. I don't have a very open schedule so the only day I could come up to look at it was on a Tuesday. He told me it was his day off but unfortunately my schedule is not flexible so I asked if someone else could help me. He said he could be up there around the middle of the day to meet with me which I thought was pretty awesome of him. Until I got to our appt and he wasn't there. I was told that someone else would be filling in for him. I told each of them that I would be very short on time and had an important appointment in the area. This appointment was my good friend's last chemo appointment for her breast cancer. I wanted to be there for her! I continued to count down my availability throughout the negotiations. "I've really got to wrap up soon." to which he would disappear to talk to the Ron guy on the phone. "I've got about a half hour before I have to leave." and he would disappear for a long time again. My phone eventually died and I couldn't keep track of the time but kept insisting I needed to finish. We came to terms with the price and I thought that meant I could be out in a hurry but instead it meant lots of paperwork and waiting and me anxiously trying to get through it. In the end, I missed her chemo appt. Very disappointing. It doesn't end there. Before I would sign off and actually "purchase" the car (they just had my deposit) I wanted them to fix a few things that a fabulous mechanic friend of mine (Ron Tinner of Sparks Tire and Auto) found. Also, I had a pre-approval for my auto loan and gave them the details of it in case they could beat it. They said they would call back in a couple days. ONE WEEK LATER I call them and leave a very detailed message with the receptionist. Who I am, which vehicle I am purchasing, what I am waiting for. By the afternoon I got a call back. "Nicole, now... what exactly were the rates we were trying to beat again? Oh, by the way, your jeep is getting worked on right now." Translation: we haven't done crap on our end since you saw us. I give him the info. He e-mails me later and says to just use the financing I have. I e-mailed him the code and set up a time to close. On the way to the dealership I texted him to let him know I was a half hour away. When we get there, the correct financing information hasn't been pulled and they are NOW presenting some financing options to us. I DO NOT HAVE TIME FOR THIS. If they wanted to play that game they should have done it via e-mail or phone or WHATEVER. Plus, they were "beating" the terms of my husband's refinance through the same bank, NOT the vehicle loan I was getting. So we had to wait for them to get the correct information, wait for them to try to see if they had better financing terms.. all while juggling us and at least two other customers and maybe a third! Ron kept bouncing from negotiating with one couple in the desk behind us, to coming back to say something to us for only a second, to disappearing for an extended length of time... At one point, we heard an older woman completely go off on someone - I believe him - and walk out of the place. She complained about them juggling her and other customers. This was happening to us and we were getting frustrated. Eventually, the financing guy took care of us for a while to help him out. When we gave him the money for our down payment we were short, somehow.... Obviously, that somehow was because of a 199.99 xx administrative fee, but we whipped out our calculators and did the numbers and clearly skirted around where the extra amount was coming from. Until I said, "Wait, this isn't adding up..." and went through each item on his screen, ultimately coming across the 199.99. By this point, two hours has gone by (JUST FOR PAPERWORK) and I am so frustrated and ready to leave that I briefly argue about it, he says it's standard, I know its xx, but I pay it anyway. To which I am extremely regretful about. The contract even has a legally mandatory disclosure about the "administrative fee" as being profit for the dealership and not necessarily for ANY type of administrative fee. SO DON'T PAY IT AND DONT LET THEM TIRE YOU OUT. Put your foot down. Such crap. After we are done, we are relieved to finally be at the point of "just getting your payment processed, giving you the key, and getting the temporary plates on!" This took an hour. Why? Because they were juggling tons of people. This 100%, absolutely should not have taken so long. I understand being busy, but considering that finishing us up would have only taken a few minutes, I think it would be acceptable to politely "excuse" yourself from someone to handle a very brief task. Instead, we spent a total of 3 hours "just for paperwork". One week later, I get a call that the paperwork wasn't filled out the way the bank needed it and we needed to come back and have more stuff signed. I didn't mention earlier, but this place is a 30 minute drive out of my way in a part of town I NEVER go to. So this becomes my third trip up. Total time to negotiate a deal, wait, and drive.... in order to purchase this vehicle... 12 hours. How valuable is 12 hours of a persons life? INCREDIBLY VALUABLE. And I spent it waiting on them. I had just taken the Jeep on a road trip and it needed a clean. Part of the deal with coming up to their dealership was getting a complimentary car wash. The car wash in no way makes up for missing my friends chemo appointment, spending an extra $200 bucks, and wasting 12 hours of time... but I kept telling myself that it should and it would. That was done was done, and it was better than nothing. To me, I wanted this carwash to be an awesome "we are sorry and we will do a very good job at this one thing to make up for it." When I get up there, I tell him, "Will you guys do the inside too?" He says no, just the outside. I respond, "Since this is a customer service issue and you guys didn't have the paperwork in order when we came in to finish up AND you are needing me to come up again... as a customer service issue, are you sure you can't??" He says no they can't and that it costs them $150 dollars to have the company detail them that way. Twice they pay it. When they get the car and then when they sell it; so they were already $300 in the hole on it. I just said, "I mean.. are you sure???" he says, "Ill see if they can vacuum it for you." When I got out to the jeep, it looked like someone merely sprayed water on it. Water spots all over the windows and dirt and bugs still smashed on the front bumper. It looks WORSE because of all of the water spots than when I brought it in. When I went back in I asked for the salesman again. "I am not trying to be a pain in the butt, however, I am a business owner and I believe in good customer service. My jeep looks terrible, can someone just wipe down the front of it more?" He says, "No, this is the car wash that we give out to everyone and what you are wanting is a detail." I ask, "You do a free car wash for everyone right?" "Yes" "Well, this is a customer service issue, you guys made us wait 3 hours just for paperwork and then it isn't right and I had to come back up here for this." He goes on about some irrelevant stuff that has to do with the bank that has NOTHING to do with my relationship, the customer, and them, the dealer of the vehicle I purchased. I basically stormed out like the woman I mentioned earlier, throwing expletives around which I have never ever in my life done. All I wanted was a good car wash to make up for all that they dropped the ball on. Even if it cost them $150 to pay the detail company to do.... that is a very small price to pay to make up for how much they sucked. DO NOT GO HERE. Since writing the above review the following has occurred: Thursday: Receive phone call from GM who seems friendly, personable, and genuinely apologetic and wanting to help the situation. He asks me if there is anything he can do to make the situation better. I don't know how to answer this, because this wasn't about "getting" anything from them. It was about reviewing bad service and being extremely upset. He says to think about it and he will call me back. Friday: The GM follows through and calls me back but I am unavailable to take the call and received his voicemail. Saturday: Someone comes up to my place of work to pick up the paperwork, which was an awesome gesture arranged by Randol in the finance department. Monday: I call the GM back and leave a voicemail. Tuesday: I havent heard back from the GM yet but I call the dealership as my plates are going to expire and I need my paperwork (the title). I leave a voicemail with Carla. Wednesday: My husband calls the GM and leaves a voicemail. I call the dealership and am directed to Carla again, where I leave a second voicemail. Later in the day I call again and tell the receptionist that I have not been able to talk to anyone yet and have just been leaving voicemails. She gets Carla on the phone, who informs me that she hasnt picked up her voicemails today or yesterday so she hasn't gotten my voicemails. She is friendly but says that I will need to talk to someone in financing and ask them about situation XYZ. I get sent to someones line where I get to leave yet another voicemail. As none of my voicemails have gotten returned by later in the day, my husband calls the dealership and talks with the receptionist. She puts us through to the manager, where my husband leaves another voicemail. This call was returned and the manager informs us that the person in department ABC has left for the day but he hasnt forgotten about us. Thursday: I write this addition to my review because my plates expire Saturday and while I wanted to give them the benefit of the doubt after the friendly phone calls last week...... apparently they really dont care about making anything right. I have been advised to take this situation even higher to third parties and plan to do so. This is nuts. More

I love Hondas and have owned many over the years, but this particular Honda dealership is a terribly dysfunctional. If you are going to have your Honda serviced by the dealership I would strongly advise this particular Honda dealership is a terribly dysfunctional. If you are going to have your Honda serviced by the dealership I would strongly advise you to go to another dealer. To make a long story short, I purchased a 2008 Accord Coupe, which has always been a good car, except for some weird electrical issue that is clearly a design or manufacturing issue. The car dies if I leave the key in the ignition for more than 4 or 5 minutes with the engine off. It was like that from day 1. Huey's Honda (the previous owners) did a series of tests, but could not isolate the issue so I just kept the key out of the ignition when the engine was off. When, however, several years later the parasitic battery drain issue increasingly became a persistent problem the new owners (Honda of Frontenac) disclaimed any liability. They would not even evaluate the problem without a substantial diagnostic service charge. The service manager, a Mr. Dan Schweiger, was particularly unhelpful, confrontational and rude. This dealership loves you when you come in to purchase, but has other ideas when you bring your vehicle in for service. Nix these guys off your list of potential buying sites. More

Terrible Experience All Around!! This dealer was not pleasant to work with either during or after the sale. Our salesperson (who quit soon after our purchase) was not knowledgeable, This dealer was not pleasant to work with either during or after the sale. Our salesperson (who quit soon after our purchase) was not knowledgeable, patient or responsive. The finance person was extremely condescending, to the point where we were told "Please complain about her, we've been trying to fire her". Really? First of all, you should never say something like that, and secondly, if you know I'm going to get bad service, step in and be proactive!! She lived up to her billing, and we nearly (should have) walked out on the deal. Unfortunately, our finance person talked us into a paintless dent removal plan for $700. After a year or so and a few dents, we made several attempts to redeem the value by having a couple dents removed. After many, many messages back and forth trying to set up an appointment, we were finally told that they "no longer do that onsite". It took nearly 2 weeks to get to that answer. Apparently, we were then left to call an 800 number and deal with the claim process on our own. We had to find a shop, get an estimate, then be told by the company that it was too expensive and our claim was denied. It only covers up to $75/dent, which in the retail world is not a fair amount. We were sold a dent removal plan, not what basically amounts to a 70% off coupon for dent removal. I personally went to the dealer to allow them the opportunity to make good on the plan they sold, which was a waste of time. Managers were mysteriously gone for the day, and nobody would take action. Finally, someone from the service dept. promised to take care of it and follow up with me the following morning. That never happened, and they no longer take my calls. Bottom line, they do not follow through on all the promises they make. When you go back to redeem anything, chances are whomever made that promise is no longer there - which they will use as the excuse to get you off the phone or out of their dealership. Even getting someone to give you their last name over the phone is quite the ordeal. "I'm the only Dave here!" Of course you are... Once we ran out of steam on trying to get our dents fixed - which we PAID for in advance - we just traded the thing into another dealership, so I suppose they won in the end. Good for them. We've had 9 cars in the past 5 years, which is our normal cadence. I suppose avoiding $400 worth of dent removal was worth it for them to lose our business in the future. Incidentally, Bommarito VW was quite pleasant to deal with - although we were smart enough to decline the "extras" in the finance room this time around. Avoid this place at all costs. More

Paul and Nick were great in the fact that they were easy to work with during my sales experience. I was able to communicate my needs and both of them offered quick responses to my questions. From the test to work with during my sales experience. I was able to communicate my needs and both of them offered quick responses to my questions. From the test drive to the delivery of the vehicle, I was impressed by their customer service. The dealership made me feel very welcome and I look forward to my future visits. The staff at the front desk cannot be beat anywhere. I am a very satisfied customer and pleased to be associated with Honda of Frontenac. Wade Cadle More

Gave me a quote on an Accord EX-L. I did my home work and had a pretty good idea of what my trade in was worth and what the new Accords were going for. His bid was for me to pay $15,000 plus my trade. and had a pretty good idea of what my trade in was worth and what the new Accords were going for. His bid was for me to pay $15,000 plus my trade. I laughed and said I did my homework and that he was insulting me - he dropped the price $3,000 in heartbeat and said if I would by today he might be able to drop it another $1,000 - in short he was hoping to screw a dummy! I bought a car the next day at Leta who was very fair and did not play to many games. I understand this is the nature of car sales but went way over the line. I am a 27 year old female and he tried to take advantage of me......not this time! More

I purchased a 2013 CRV EX-L all black. It's fantastic. Martin was patient, helpful, and nice on repeated trips. Best salesman I encountered while car shopping. I recommend going in and talking with him. B Martin was patient, helpful, and nice on repeated trips. Best salesman I encountered while car shopping. I recommend going in and talking with him. By the way the 2013 CRV EXL is very nice. Get it. More

My experience buying a new Pilot at Honda of Frontenac was one of the best buying experiences I've ever had -- prompt internet quote, great price, fair trade offer, and fast transaction. was one of the best buying experiences I've ever had -- prompt internet quote, great price, fair trade offer, and fast transaction. More

Paul is not only professional but extremely helpful in selecting a car that best suited my needs. It was most enjoyable working with him and would highly recommend his services and this dealership. selecting a car that best suited my needs. It was most enjoyable working with him and would highly recommend his services and this dealership. More

I ordered a car ten weeks ago. After eight weeks, I called them to see if the car was coming. They did not notify me about the progress on my car, I had to call them. I am sorry I did not go to the d called them to see if the car was coming. They did not notify me about the progress on my car, I had to call them. I am sorry I did not go to the dealership I dealt with in the past. The sales staff was nice and friendly and not pushy, but did not seem to care after I placed my order. I am thinking twice if a Honda was the right buy and would not do it again. More