Honda of Downtown Los Angeles

They have great customer service and always looking out for my needs and wants in a vehicle. I love how Jessica put me first and made me feel comfortable instead of being nervous about my future car. I wou for my needs and wants in a vehicle. I love how Jessica put me first and made me feel comfortable instead of being nervous about my future car. I would recommend others to go to Honda of Downtown LA where the service will definitely make sure you have a Honda in your future. More

i gave it all 5's because i came in and and your staff was very good helpful your employee Robert Medina was very nice and helpful to me he explain everything i needed to know and i really liked your deal was very good helpful your employee Robert Medina was very nice and helpful to me he explain everything i needed to know and i really liked your dealership i would recommend this dealer to anybody that was interested in buying a Honda thank you very much for your service and kindness to me. More

Staff was very helpful and knowledgeable! Needed assistance in the beginning of my car search and wasn't quite ready to purchase, Staff was helpful even knowing I wasn't going to purchase that day. assistance in the beginning of my car search and wasn't quite ready to purchase, Staff was helpful even knowing I wasn't going to purchase that day. Left feeling no pressure. More

I was contacted by Matthew McClendon in the in the internet sales department. I want a 2012 Honda Accord EX-L with Navi for 22k out-the-door. He responded with it’s my lucky day and he has spoken wit internet sales department. I want a 2012 Honda Accord EX-L with Navi for 22k out-the-door. He responded with it’s my lucky day and he has spoken with his manager and to come in to get my new car. I was also contacted by a man named Robert and he assured me everything would go smoothly and the whole process would take less than an hour. Well I show up and not only do they not have the car but Matt at this point is acting as if his mind is short on memory! I told him flatly in email that I will not waste his time and not to waste my time. If he can deliver the car I am asking for at the price I am asking for, I will pick up the car and the deal is done. My being at the dealership will not change ANYTHING if the car and price is not available. Well needless to say I left without a new car that day and completely annoyed by my time being wasted! More

In my experience, its hard to shop for a car without feeling like a gazelle in a room with lions. NOT HERE! What a refreshing experience. I have never felt so great throughout the entire car buying proc feeling like a gazelle in a room with lions. NOT HERE! What a refreshing experience. I have never felt so great throughout the entire car buying process as I did at Honda DTLA. I browsed around at my pace, and when I was good and ready - Tom helped me find exactly what I was looking for. He was composed, courteous, polite and professional. Most importantly, he got me into the car I wanted with the deal I wanted. What more can one ask for? I recommend this dealer for anyone in the market for a new Honda, trust me its worth the drive. ...Nice new facility too. Thanks Tom & Honda DTLA . More

This review is specifically for Joseph Youssef, the best salesperson I've ever seen in any car dealerships. He is very professional, honest, friendly and knowledgeable. About the dealership, they have gr salesperson I've ever seen in any car dealerships. He is very professional, honest, friendly and knowledgeable. About the dealership, they have great cars, prices and customer service = happy customers and I'll be sure to recommend them to more folks who are looking for a Honda! I purchased my 2012 Honda CR-V from them 2 months ago. I love every second of driving this car! More

I was looking for a very specific option package/color combination. This dealer was the only dealer in the state with the exact car I wanted. Once I found it I went to purchase it that day. I explained combination. This dealer was the only dealer in the state with the exact car I wanted. Once I found it I went to purchase it that day. I explained on my arrival that time was a constraint and that I needed to be out the door at a specific time. I was assured that would not be a problem. It was. Went to get in the new car (I had not test driven it) and it was sitting in the shop, untouched with a dead battery. This took fifteen more minutes. I had to back my brand new car out of the service bay myself to take delivery. While headed up Figueroa to get on the freeway I saw the low fuel light on. Had to go back to the dealer making me even later. At the gas station the dealership credit card would not work. We had to go back to the dealership to get another card making me even later. I was told to come back on Friday for my due-bill. When I arrived on Friday they had no idea why I was there and had not ordered the needed parts. They had planned on installing some cheap aftermarket components rather than the Honda parts I specifically requested. I was told to come back the next day. The next day they had an aftermarket installer put in my factory remote start system. In the process they damaged my headliner and broke my fuse box, both of which have had to be replaced. Of course by time they get around to making the damage repairs it has been nearly a month since the purchase date. Now I am getting calls from Enterprise because the rental they provided me while they had my Honda has not been paid for. In addition, I am still waiting for my jack tool kit. Six weeks after the purchase and I am still having to deal with this. I would avoid this dealer like the plague. They can sell you a car all day long. Just don't expect any followup. More

Purchased a 2012 Honda Fit, Sport, Manual from Honda of Downtown LA on 12/30/2011. Requested a quote online and received one within a few days (this was during the Christmas/New Years week). Stephanie co Downtown LA on 12/30/2011. Requested a quote online and received one within a few days (this was during the Christmas/New Years week). Stephanie contacted me and worked with me on a price. Paid $17, 375 (ex: tax/lic). This was a fair price. Made an appointment to meet at dealer to process docs and purchase car. Met with sales rep Tanner Trowbridge on 12/30/2011 and he worked with me on the purchase. Since I knew what I wanted and had a price the sale was quick and easy. Great customer service from Tanner and all of the staff at Honda of Downtown LA. Picked the car, confirmed the price, and then worked with the finance rep Jeania Jarulratana. Finance was quick and easy. Once finance was complete Tanner did the pre-delivery check list and I was good to go. Sales Manager Henry Ford (no relation to the original H. Ford) checked in on me and made sure I was happy. I was. I would recommend Honda of Downtown LA. Since I was prepared, did my research, and knew what I wanted everything went smooth. Job well done Honda. More

Yes I will recommend this dealership because they have an excellent service and everything seemed very organized. People were very polite and found exactly the product I needed. excellent service and everything seemed very organized. People were very polite and found exactly the product I needed. More

Dealership was very pushy and changed the price of the car many times! They claimed that their prices reflect their high standard held at the dealership, meanwhile I caught a couple of employees in the ba car many times! They claimed that their prices reflect their high standard held at the dealership, meanwhile I caught a couple of employees in the back making fun of a customer that just left. Avoid this place! Saul More