Honda of Downtown Los Angeles

So i came hera and bought a car from them after they "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me add on's to get the special 0.9% financing which was agreed upon earlier in writing via email. After a few hours of back and forth, they finally gave in. Mind you, i was already pissed off at this point for wasting my time. Now heres the kicker, the car was delivered to me with an issue already. The Shifter was faulty and it caused the ignition to lock the key and wouldn't release it. Of course the sales person kept telling me its a security feature, over and over again to save his own butt. Its clearly not a security feature when its a faulty shifter. So after 5 days of driving, i finally return to Honda of DTLA to get this issue fixed. The service guy immediately see's the problem and puts me in a rental car. 1 week passes by, part not in, 2 week passes by, part comes in... WRONG PART. 3rd week comes by... nothing.. i finally file a complaint to Honda corporate and they call the dealership and finally expedite the part over. 4 days later, i finally get my car back. I get my car, inspect it.. no damages. Check inside.. guess what? ITS FREAKING FILTHY AND DISGUSTING AND GREASE STAINS EVERYWHERE. Leather is all dirty, finger marks all over the interior. How the hell do you return a brand new car so dirty and filthy? or course, only poor customer service folks do that. After i point it out, they bring it to get it washed and cleaned. No apologies, nothing. After it was returned, there were still stains everywhere but not as noticeable. Leather was still dirty. At this point, i just left and didnt want to deal with a piss poor dealership like this ever again. You bet this is the last time i ever do business or refer customers to this dealership. More

Great services provided by William. He did an awesome job on the price and was prompt in getting back to us and we were out of the dealership with our new mini-van within a couple of hours. Explained all the on the price and was prompt in getting back to us and we were out of the dealership with our new mini-van within a couple of hours. Explained all the technical details of the car. Would definitely rate him as a great sales associate. More

Because they help me a lot getting my new Honda and they are nice people to work with, and I apreciate everything they did for me thanks for everything Honda of down town la I am so happy with their service are nice people to work with, and I apreciate everything they did for me thanks for everything Honda of down town la I am so happy with their service . More

Service was great. Everything was on point my Honda got everything that was needed to be taken care off. Everyone was friendly helpful and the job was fast which was even more awesome! ! For the first time everything that was needed to be taken care off. Everyone was friendly helpful and the job was fast which was even more awesome! ! For the first time I'm happy and satisfied! And not angry or disappointed. More

Reason of me recommending this dealer is because of the stress free explanations they give me. I feel like they don't give me crap and are honest with me. They get straight to the point and are honest with stress free explanations they give me. I feel like they don't give me crap and are honest with me. They get straight to the point and are honest with what I wanna hear. More

I really had a great experience here. My car was throwing a couple of service codes, so I brought it in basically for a diagnostic -- to find out exactly what was going on. As it turned out, one co throwing a couple of service codes, so I brought it in basically for a diagnostic -- to find out exactly what was going on. As it turned out, one code was basically a false alarm that required a small fix and the other one a much larger problem that can wait a while and which I couldn't afford to address right now. The repair on the smaller issue was prompt and very affordable and as for the larger problem there was no pressure whatsoever to take care of it right away which was very welcome :) The customer service provided by Rene House was top notch, and all the employees were extremely courteous and professional. I would highly recommend Honda Downtown for service. More

When I first walked in "Joe" the owner, and the dealer crews greeded me with a great smiles and made me felt welcome. Then on, my main salesman "Michael Lee", who I want to give my biggest apprecia dealer crews greeded me with a great smiles and made me felt welcome. Then on, my main salesman "Michael Lee", who I want to give my biggest appreciation for giving me the best rock bottom price on my 2013 Accord. Everything went smooth until when I had to go into a little room to finalize the paerwork documents with "Cynthia Cubero". It was a nightmare!!! I was overwhelmed by her unprofessional work ethic towards the customer. With my credit rate of 850 and higher, I have advised Cynthia before she inputs all my information to the online banks to find out my credit, I said, "Please give me the lowest APR" and she said sure!. After few minutes passed, she came up with this rediculous APR rate of 6.55 and then of course I said, please run credit it again, by saying that, all of sudden, she turned into a most aggressive evil faced person i have ever seen. Cynthia not only threw my drivers license toward where I was sitting, filled with anger, and she didn't even talk to me until the end of our document process. I litterally had to just sit there and kept quiet at all time. Because of her aggressive attitude, Madness, I had to get out of that little office to get some help. Luckly I got hold of "Joseph" (General manager) came in and literally stayed with us so there won't be any more commotions. Long story short, I don't know why I had to go through that HELL experience as a customer. Besides that situation, Other people were wuper friendly!! Joseph Shin. (Customer) More

Best experience I have had in purchasing a car. Everyone worked to get me the car at the price I wanted. Everyone was professional and friendly. worked to get me the car at the price I wanted. Everyone was professional and friendly. More

The service department was great. I was able to schedule my service appointment the same day. The prices for the oil change is awesome. I no longer have to go to an independent shop to get my oil changed. my service appointment the same day. The prices for the oil change is awesome. I no longer have to go to an independent shop to get my oil changed. More

Being a single woman with pretty bad credit, I went into the Honda Downtown Los Angeles dealership thinking that once they run my credit, I was going to be denied. Just the opposite happened. John recogni the Honda Downtown Los Angeles dealership thinking that once they run my credit, I was going to be denied. Just the opposite happened. John recognized my need and assured me that I would be going home with a car. John along with all of the staff at Honda Downtown Los Angeles took care of me. While waiting for the credit report, we chatted about everything under the sun. John noticed that I was anxious and offered me a cup of water and some orange juice from his drawer :. I did not feel like I was being taken advantage of. I was comfortable and secure am so thankful and appreciative. Thank you so much John for your kindness, patience, thoroughness, professionalism and confidence. You are the best John!!!!!!!!!!!!!!! More