Honda of Clear Lake

Dishonest behavior Today, My father, my sister and I went to buy an Accord Sport at this location and the way that they are doing business is not very honest. The fron Today, My father, my sister and I went to buy an Accord Sport at this location and the way that they are doing business is not very honest. The front line personal needs to be more ethic and think in the value of the customer. The first salesman " Jesus" that we met in the parking lot was very welcoming and tried to help us as much as he could, however, he was already with another customer and he had to send us another person who could help us. The other salesman who approached us made us feel that we were there only to see and not to buy. When we asked him about a car that its was shown in the website for $24636, he responded that those cars did not include accessories or extra features and maybe we would need to request the car directly from the manufacturer. We understood and we requested him to see if he could search in the dealer inventory the car that we were looking for, and he replied: ‘well if you are going to buy we can see if we can negotiate and see what we have”. (We know that there is people who only goes to the dealerships to see , but you need to treat all your customers as they are your only buyers and if they are requesting you to check your inventory just do it , don’t condition). After re affirmed that we were buyers, the salesman’s attitude changed and showed us what we were looking for. After that, my sister loved the car and the salesman gave us a price for $24636 written in a white paper and “pre-approved” by finance. Obviously not including, taxes, title, and the additional costs. When we went to sign the final documents, I requested to read the final disclosure as my father and sister only signed without checking, and I noticed that the Car Cash price cost that it was documented was $27600 approx. not $24636 as we were told. I asked this advisor why and he made several excuses in different opportunities, as interest included, additional warranty included, gap, taxes, etc, However, they were disclosed and added in the same document in the bottom part. I reviewed this document for about an hour, repeating him that the price negotiated was not in the actual document. That if the interest was included why it was twice,etc. At the end, I told him “ I know how to read the costs in the disclosures because I have an MBA” could you please explain me why the price is not shown? So, he changed the Car cash price cost and he replied, “we as dealerships we paid taxes and additional costs. I will deal with it”. If you as a car dealership can’t give the prices that you are offering , don’t tell your customer that you will giving them a price when at the end you will be charging whatever you want to unsuspected customers. *We bought the car because we like it not because of the service received. -Deshonestidad- My hermana le encanto el Acord sport y despues de ir con el vendedor firmo un papel en donde el de finanzas aprovaba el costo final del carro en $24632, obviamente sin incluir taxes, garantias,etc. Cuando fuimos a firmar los ultimos documentos requeri revisarlos ya que mi papa y mi hermana solo habian firmado por firmar y no habian checado si el precio que habian dicho habia sido respetado. Cuando lei los documentos me di cuenta que el precio del carro lo habian puesto en mas de $27000 dolares y no $24632 como habian dicho. Le pregunte al de finanzas el porque y el ponia diferentes excusas como taxes, garantias, gap, intereses,etc. Lo que el no sabia es que podia entender el documento financier y la informacion que daba no concordaba con lo que estaba en el papel. Despues de una hora de estarle diciendo de que el precio del carro no concordaba con el precio que habian dicho, le dije se como leer el document de costos porque tengo una maestria en finanzas, me puedes decir porque no esta el precio acordado? Y el respondio; “ nosotros como agencias tenemos muchos costos, ya yo me encargare” Si van a comprar un auto y les dan un precio por favor vean que este precio este en el documento. NO SE DEJEN ENGANAR. En ese documento final va a venir el precio del auto mas las taxas, garantias, gap, etc. More

Just WOW First off I sell new vehicles and used vehicles, I put an online credit application in for a used 15 civic here, I was told I had to put down 1500$ be First off I sell new vehicles and used vehicles, I put an online credit application in for a used 15 civic here, I was told I had to put down 1500$ before they would submit my loan to a bank which is false because how would you know what I have to put down if the bank didn't tell you. They wouldn't tell me an interest rate or how much the total amount financed is, I do this everyday people and if you know how much money down I need you know my interest rate. The cost of the vehicle was 12,500 but the payments were 308 for 72 months with 1500 down. That is absurd. When the numbers don't add up it means you're getting ripped off. Thanks Tyrone & Rahil for not selling me a car. More

Fast and easy . Highly recommend. The best part was they worked with my schedual and budget. They made a stressful situation smooth and easy. Thanks! . Highly recommend. The best part was they worked with my schedual and budget. They made a stressful situation smooth and easy. Thanks! More

Excellent. Service is excellent. Mr.Pete is a very nice person. He is very friendly. We leave in Southwest area We always go Clearlake Honda only for Mr.Pete. Th Service is excellent. Mr.Pete is a very nice person. He is very friendly. We leave in Southwest area We always go Clearlake Honda only for Mr.Pete. There service is excellent. More

Overall awful experience. They told me the price of the car was because of a pro pack that they added on. And went back too put it on they said they took it off the price of ca They told me the price of the car was because of a pro pack that they added on. And went back too put it on they said they took it off the price of car. They never lowered price and never put accessories on. Will never go back for service or to buy a car. Do yourself a favor and never go there. More

Disappointment at Honda of Clear Lake Honda of clear lake. I have had my new 2019 Ridgeline RTLT for 5 weeks. Got the extended warranties and maintenance plan. The doors auto lock 75 Honda of clear lake. I have had my new 2019 Ridgeline RTLT for 5 weeks. Got the extended warranties and maintenance plan. The doors auto lock 75% of time. They could not replicate problem after opening & closing door a few times , so it's my problem, not Honda's right?? They wouldn't do anything to try to fix this security issue. I'm not knowledgeable about stuff like this, but I think maybe they could have tried to check battery in fob or maybe reprogram key fob, exchange for a new fob. If they won't do anything/zip/nothing/zero to try to correct this. Makes me doubt my future service and maintenance with Honda. More

Estafadores Tontamente firme sin revisar el contrato y me percaté después que no respetaron el precio acordado después de horas de negociación para q al final me Tontamente firme sin revisar el contrato y me percaté después que no respetaron el precio acordado después de horas de negociación para q al final me dieran el precio que se les dio la gana More

THIEVES STAY AWAY This place is full of THIEVES, I went to get an oil change this morning, when I returned to my car I noticed that $200 dollars were missing from my ca This place is full of THIEVES, I went to get an oil change this morning, when I returned to my car I noticed that $200 dollars were missing from my car. I've been trying to get an answer but all I get is them saying that they will call me back. DO NOT GO HERE. I came here for a simple oil change and ended up getting robbed. Go somewhere else for all of your car need this place is a scam. More

Horrible service and crappy quality of vehicles I was very clear with my salesperson that I was coming from over an hour away to buy a car that I viewed online. I asked him to check the car and make I was very clear with my salesperson that I was coming from over an hour away to buy a car that I viewed online. I asked him to check the car and make sure everything was good because it was such a long drive out. I drive all the way to this dealership and this is the condition of the Odessey that they were trying to sell me. It is in HORRIBLE condition. I ask to speak to the manager and got David McDuffy. He was very rude to myself and when my husband called in to talk to him on my behalf he ended up hanging up on him. I would never recommend this dealership! More

Excellent car buying experience. I bought a 2018 CR-V EX coming in on the next shipment. I got the exact vehicle I want. I want to HIGHLY recommend the sales associate I worked with, I bought a 2018 CR-V EX coming in on the next shipment. I got the exact vehicle I want. I want to HIGHLY recommend the sales associate I worked with, Touny Crowe. Touny is very professional and very pleasant to work with. His goal is getting you just the vehicle you want, not just a vehicle. He is well educated and carries on an interesting conversation regardless of the subject. This is my second vehicle purchase from him and if it doesn't last the remainder of my lifetime I'll be back to see him again. Touny Crowe, HIGHLY recommended. More