Honda of Clear Lake

I was helped by a Carlos who was incredibly rude right off the bat. He demeaned me when I asked him simple questions about what was making a noise in my car and followed it up with an actual laugh-as if I off the bat. He demeaned me when I asked him simple questions about what was making a noise in my car and followed it up with an actual laugh-as if I was the biggest idiot in the world. I have never been treated so poorly in my entire life and will never recommend this dealership again. He should have been fired on the spot for his treatment of a long time loyal Honda customer and it is sad b/c I used to think this was a good place of business. AVOID CARLOS AT ALL COSTS, HE IS A HORRIBLE HUMAN BEING!!!!!! More

The absolute WORST car buying experience ever! Everyone I The absolute WORST car buying experience ever! Everyone I dealt with such as the salesman, sales managers, finance director, general manager, and own The absolute WORST car buying experience ever! Everyone I dealt with such as the salesman, sales managers, finance director, general manager, and owner were either incompetent, rude, dishonest, or unethical. -According to the dealership's website, there was a black Civic and a metallic Civic in stock. We asked for the metallic, but the salesman claimed it was sold. However, up to one month later, the internet sales manager was insisting that the metallic one was still on the lot! -The salesman didn't even bother to call and tell us that the metallic one was sold. He surprised us with this news when we got to the dealership, and he even said that he's been getting the black one ready for us to take home. -The car was not cleaned or prepared at all. All of the smudges in the car during the test drive were still there, and the low pressure light was still on. -From the very beginning, I told the salesman that I would do no financing. I told him that I needed a car with a $23,000 drive out price because I had $20,000 cash and $3,000 govt. voucher. The black Civic was on sale on the website for $24,900 drive out, and the salesman kept offering it to us for $24,000. Finally a week later he agreed to $23,000. He wrote on the offer sheet "$23,000 drive out", I signed it, did the rest of the paperwork with the finance person, and I gave the finance guy $20,000 in cashier's checks and the $3,000 voucher. He thanked me, and took the car. Three weeks later, the dealership calls and says that there's a discrepancy in the papers. I met with the finance director at the dealership. Basically, they screwed up the paperwork. Instead of making the numbers come out to $23,000 drive out, it came out to $26,000 drive out. It was obviously a mistake because the offer sheet clearly said $23,000 drive out, but he didn't care. -I offered to settle the deal for $1,000. The finance director said yes, and that the general manager approved it. However, when I went to the dealership, they said no! -I called the general manager personally, and he was incredibly rude. He was not apologetic at all. In the end, he did agree to the $1,000 because he was "tired of dealing with this". -I also called the owner, but he never responded. I guess they really don't care about their customers. Don't go anywhere near this dealership! More

My name is Gracie and I am a happy owner of two honda accords I just purchased. My salesmand was GREAT! Raj made my buying experience a great one. I always feared of walking into a car dealership because accords I just purchased. My salesmand was GREAT! Raj made my buying experience a great one. I always feared of walking into a car dealership because you get attacked by the salesmen. The customer service and dedication that Raj took with our purchase was amazing. I had been thinking of buying since November of last year, that is when I walked into the Honda of Clear Lake dealership and met Raj. I visited other dealerships while Raj was on Vacation. I came back to Raj in February of 2010 simply because he exceeded my expectations in buying two new 2010 Honda vehicles. I am pleased with my purchae and I need to say, THANK YOU VERY MUCH RAJ......... YOU ROCK!!! More

II WAS SATISFIED WITH THE CAR I LOOKED AT. MY SON HELPED ME . THE SALESPERSON AND MANAGER WERE VERY FRIENDLY AND HELPFUL. WHEN I DROVE THE CAR FOR A TEST DRIVE, I FELT SECURE AND TOLD MY SON THIS WAS THE C ME . THE SALESPERSON AND MANAGER WERE VERY FRIENDLY AND HELPFUL. WHEN I DROVE THE CAR FOR A TEST DRIVE, I FELT SECURE AND TOLD MY SON THIS WAS THE CAR I WANTED. THE SALES PERSON EXPLAINED EVERYTHING ABOUT THE CAR TO ME, SHOWING ME HOW EVERYTHING WORKED. SINCE I AM UP IN AGE THIS WAS VERY HELPFUL. THE STAFF AT HONDA OF CLEARLAKE WERE VERY NICE TO DEAL WITH. IF I EVER NEED ANOTHER CAR, OR FRIENDS OR FAMILY NEED A CAR I WILL RECOMMEND HONDA OF CLEARLAKE. More

I had an execellent experience at Clear Lake honda. The Customer service I received from my salesman, Raj Chauhan was phenomenal. I so wish all sales people could be like him. He didn't waste my time and Customer service I received from my salesman, Raj Chauhan was phenomenal. I so wish all sales people could be like him. He didn't waste my time and he didn't tell me just what I wanted to hear to get me behing the wheel. He was honest and very professional. I am so satistied with my purchase of two new 2010 Honda Vehicles. I will definately reconmend Honda of Clear Lake and I will say, please let Raj Chauman take care of you. More

This dealership and the salesman Raj were very nice and straight forward. Raj was very helpful and straight to the point. I truly believe I was given a fair price and excellent service. I will definatly re straight forward. Raj was very helpful and straight to the point. I truly believe I was given a fair price and excellent service. I will definatly recommend this dealership and salesman to friends and family. The experience was very enjoyable. More

I have a 2002 Honda Civic and came in for service. The staff I dealt with was extremely helpful and made it an overall good experience. Went in thinking there was going to be a very costly expense and was staff I dealt with was extremely helpful and made it an overall good experience. Went in thinking there was going to be a very costly expense and was relieved when I was told it was going to be much less than I anticipated. More

Unfortunately Honda of Clear Lake has made the new car experience a stressful one. I've had to return my new CR-V 6 times since I bought it 6 weeks ago for the same few minor problems and it is still not experience a stressful one. I've had to return my new CR-V 6 times since I bought it 6 weeks ago for the same few minor problems and it is still not fixed right. I've yet to experience a "new" car. Both the Service and Sales departments are disinterested. They don't see why I'm unhappy about having to bring the car back over and over to let them try again. More

There is a Honda Service Center closer to my home, but I drive further to Clear Lake Honda because Chris Miller always treats me politely, fairly and I know that my car will be in good hands. He's a great c drive further to Clear Lake Honda because Chris Miller always treats me politely, fairly and I know that my car will be in good hands. He's a great customer service role model. As long as he is there, I don't mind driving the extra distance. Very courteous staff all around but Mr. Miller gets 5 stars! I highly recommend this Honda Dealer because they have the best service dept. hands down. More

This is our 17th Honda, bought from 5 different Honda dealers. Milo Gordon Honda in Lawton, Ok. Howdy Honda in Austin, Honda of Midland, Baytown Honda and Clear Lake Honda. This is the 4th Honda (3 new, dealers. Milo Gordon Honda in Lawton, Ok. Howdy Honda in Austin, Honda of Midland, Baytown Honda and Clear Lake Honda. This is the 4th Honda (3 new, 1 used) we have bought from Will Hensel at Clear Lake Honda. As Honda dealers go, Clear Lake Honda is a fine dealership. We shop there because of Will Hensel. If Will Hensel wasn't there we probably wouldn't drive there from Baytown to buy a car. More