Honda of Clear Lake

The work done is fine and seemed to be executed as we agreed on when I brought in the car for service. I also had the impression that the contact person was knowledgable about the status of the car and c agreed on when I brought in the car for service. I also had the impression that the contact person was knowledgable about the status of the car and could promptly inform me about the type of the maintenance that neeeded to be done and also include additional requests and concerns from my part. The service and the opportunity to obtain a loaner car and return when suitable for me was excellent. Also, I appreciated the timely feedback on the repair process. More

I am very upset with the way that this dealerships conducts business. I saw a vehicle listed on line through Auto Trader. The vehicle was a 2004 Honda Crv listed at $8,994. I called the dealer ship an conducts business. I saw a vehicle listed on line through Auto Trader. The vehicle was a 2004 Honda Crv listed at $8,994. I called the dealer ship and tried to speak to the online sales manager Tuan Van Le who listed the vehcile. I was never able to speak to him. I ended up speaking with a salesman who names I do not recall and he verified that the vehicle was still there and also verified the listed price. I drove about 30 minutes to the location and spoke with a salesman named Big Al and told him that I wanted to purchase the vehicle. I test drove the vehicle and when I came back I was told by by Big Al that there was a typo and that the vehicle is $11,995. I was furious because I had a feeling something like this would happen. I went to speak to the internet sales manager Tuan Van Le who was very rude. He showed me the Clear Lake of Honda dealership web site that stated best price over $8,994 would be considered. Tuan Van Le had went to the page and added the wording. I still had the Auto Trader site page open on my phone from the night before. The Auto Trader clearly stated the price was $8,994. Tuan Van Le kept telling me why was I switching things around. As i kept questing him he had nothing to say and asked me to leave several times. It took all the faith of god for me not to reach across the desk a slap his slant eyes straight. The guy was very rude and disrespectful. I strongly recommend that you avoid this dealership if all possible. Good luck on finding a vehicle!!! More

I went to buy used honda accord lx 2009. The sales person was ok but the sales manager (most likely his name is Donny Slaughter) was very rude. They were asking around $18400.00 +TTL and asked my about my pr was ok but the sales manager (most likely his name is Donny Slaughter) was very rude. They were asking around $18400.00 +TTL and asked my about my price. I liked the car but i cannot go over $16000.00 but I offered them $16500.00 drive out and signed a paper with that price. The sales person went to talked to the manager and after a while the manager came with that paper teared in two piece and talked to me very rudely and said i am giving them disrespectful price and they will not sell the car on that price. As a customer i have every right to say the price i believe is reasonable for me. If they cannot match the price they can just simple say that nicely and could offer me some other car in that price range. instead of that, that so called manager behaved rudely. This kind of behavior is not acceptable at all. I will never go back to this dealer again. Very Very bad customer service. More

This is the WORST dealership you can run into. All they cared about is your money. Once they sale the car to you, they treat you like xxxx!!! When I bought my car, there is a problem with the windshie cared about is your money. Once they sale the car to you, they treat you like xxxx!!! When I bought my car, there is a problem with the windshield. They promised to fix the windowsheild within a week. After I purchased the car, I called them SIX times to ask them to fix my car and everyttime they said they will call me back but they NEVER did. Finally, I get a confirmation from them after I called them the SEVEN TIME. And it took them forever to fix my car. The people were soooo rude after they sold the car to you. The sales person who sold the car to me wont even say hi when i brought my car to fix. More

Scott Campbell is a liar. For 3 weeks tried to buy a used car from him. All I got was the run around.Then the day before I am heading to the dealership to purchase the car i wanted, I called and found out th car from him. All I got was the run around.Then the day before I am heading to the dealership to purchase the car i wanted, I called and found out they sold it to someone else. Guess I am glad I didn't waste my gas on them. Scott Campbell and Honda of Clear Lake can KISS MY BUTT! People, if you are smart you would shop somewhere else. I hope your sales tatics put you out business! More

These people in the finance department are extremely rude! They are not helpful at all and they do not explain anything at all! I would NOT recommend these people to anyone! If you try and call them you rude! They are not helpful at all and they do not explain anything at all! I would NOT recommend these people to anyone! If you try and call them you never get a call back. It took me over a month to receive my signing paperwork on my car and when I went in to ask about my paperwork after a month they said that they had sent it out the day before I actually signed the papers. The people in the finance department are ridiculous! NEVER WILL I EVER GO BACK AND BUY A CAR FROM THEM! I have had my car over 6 months and still have no received all of my refunds that I did the first week of having my car. THEY ARE HORRIBLE! More

My wife and I went to just test drive a Honda, and she was very taken with one of the Honda CRVs. We met with Sam, and he was very knowledgeable, and worked with us to see that we received a very reasonab was very taken with one of the Honda CRVs. We met with Sam, and he was very knowledgeable, and worked with us to see that we received a very reasonable deal. Raheel was the person who we dealt with to set up the loan and sign all of the papers. He was very thorough and efficient, and made it as painless as possible. I would highly recommend both of these individuals and the dealership in general. About as pleasant and hassle free as buying a new car can be. More

INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT TRUST ANY INITIAL INFORMATION YOU RECEIVE!!! On 3 occasions over a 2 day period I was told I INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT TRUST ANY INITIAL INFORMATION YOU RECEIVE!!! On 3 occasions over a 2 day period I was told I was completely pre-approved, even given amount I was pre-approved for. Upon arrival to complete purchase, I was told that since I had an existing loan on a vehicle, they could not approve the purchase! I drove 35 miles for nothing! They obviously knew the sale would not be completed since they had already run a credit report on me and could obviously see the existing car loan! Why would they have someone go to make the purchase when they knew it would not occur? A total waste of time for me and the dealership employees!!! DEALERSHIP NOT RECOMMENDED UNDER ANY CIRCUMSTANCES!!!!! More

This is the 2nd time we have tried to buy a vehicle from this location. We have purchased 4 vehicles in the last 4 years but NONE have been from them. Both times we came in, they were rude. The Salesman Hat this location. We have purchased 4 vehicles in the last 4 years but NONE have been from them. Both times we came in, they were rude. The Salesman Hata this time was actually helpful and nice. But the salesmanager Bennett was rude and totally unprofessional by making comments about "loving open and shut deals and being able to sale the car I wanted to 10 other people at HIS price...and was I being difficult due to other bad experiences??" He also laughed at us and continued talking about us as we were leaving. Then the GM asked us to come back and when we agreed the same salesmanager tried talking to us again and when we asked to speak to someone else...Bennett got offended and told us to leave his dealership and to never return and walked us out and opened the door. --We left and went to David Mcdavid and within 10 minutes made the same deal for the car we wanted minus the extra $500 Clear Lake Honda wanted to charge us for some ad-ons we didn't want called"dots" (we still don't know what these things were) I wouldn't buy a car from them now even if they paid US to. Their ego gets in the way of doing business. I feel sorry for the saleman that works there. More

I had a great experience this morning. I was half asleep and when I walked in the service dept to get my oil changed, (free oil changes for the life of my car) I was startled by a friendly face with my serv and when I walked in the service dept to get my oil changed, (free oil changes for the life of my car) I was startled by a friendly face with my service order and a pen saying "Good morning Ms. B*******, I just need to sign here and we'll get you started." I was very pleased and 40 min later I was on my way back home! Thanks guys for the good work! Always very professional and courteous! More