Honda World

Sarah made it happen From first pulling in to the dealership, I knew it was going to be a super visit. Sarah rushed over to introduce hersel and quickly outlined what was From first pulling in to the dealership, I knew it was going to be a super visit. Sarah rushed over to introduce hersel and quickly outlined what was to happen during my service call. I was offered bottled water and a place to rest and read. During my time in the lounge, I visited with my salesman (Nick) and Josh who gave me info on potential trade value for my CRV on a new 2017 model. Sarah came and got me and she explained all that was done on my vehicle. We wrapped things up and I was on my way. Before leaving, Sarah presented me with a coupon for a future oil change. She had noted from looking at my cap that I was a military veteran from the Viernam War era. That is REAL,CUSTOMER SERVICE. This is why we have purchased multiple Hondas from these folks and have all my maintenance and service preformed here. More

Out of state vehicle purchase I found a used Lexus IS350C online and made the trip to Hondaworld Louisville to purchase on 12/2/2016. The transaction went well however, with 10 day I found a used Lexus IS350C online and made the trip to Hondaworld Louisville to purchase on 12/2/2016. The transaction went well however, with 10 days left on my temporary tag waiting for my title. I called and asked for any direction I could get. I tried on 3 other occasions each time being promised a return call to advise me where my title could be and never receiving one. Finally, with 2 days left on my tag, I called and asked for the highest titled person I could speak to. I was directed to Mr Michael Halfacre. He took my information and advised me someone would get back to me with an answer. Within 2 hours, I received a call advising me the title appeared to be lost by UPS. He then proceeded to assist me by overnighting me the necessary documents to continue driving the car until the title matter was resolved. UPS eventually did find the title and delivered it. Mr Halfacre kept in contact and followed through every time I spoke with him. I've never met him and don't believe this problem involved him but he addressed it anyway. If he is not in an authority position at the dealership, he needs to be! He turned a frustrating transaction into a pleasant one. Best Regards, Phil Hellriegel More

Willing to work with us!! THEY WERE WILLING TO LISTENT TO WHAT WE HAD TO SAY. OUR NEED WERE PUT FIRST!! I HAVE TO SAY THEY WERE VERY PATINET WITH US SINCE WE WERE THERE FOR THEY WERE WILLING TO LISTENT TO WHAT WE HAD TO SAY. OUR NEED WERE PUT FIRST!! I HAVE TO SAY THEY WERE VERY PATINET WITH US SINCE WE WERE THERE FOR OVER 3 HOURS. VERY PROFESSIONAIL AND IWOUL RECOMMEND TO ANYONE. More

service MICAH K PANGBURN assisted in getting my car registered for service. He was professional during the process from beginning to end. As usual the servi MICAH K PANGBURN assisted in getting my car registered for service. He was professional during the process from beginning to end. As usual the service was good. Darlene Noble More

Henry Sutton "Chris was patient and good humored during the test drive. He contacted the previous owner for me the next day. He also came into the dealership later "Chris was patient and good humored during the test drive. He contacted the previous owner for me the next day. He also came into the dealership later on his day off to complete the sale for me. Chris worked hard to meet my price plus found the alternative solution so I could pay cash for my car. Chris is very cool professional and highly recommend!" More

Definitely great service Truly went above and beyond. Great customer service. She was very friendly and helpful. Semsa and Brandon were extremely professional. Overall a great Truly went above and beyond. Great customer service. She was very friendly and helpful. Semsa and Brandon were extremely professional. Overall a great experience. I will get all my vehicles there in the future More

Great Experience Ryan was a great salesman for Honda, he was very helpful in showing us a Honda model we were interested in & didn't waste our time on things we didn' Ryan was a great salesman for Honda, he was very helpful in showing us a Honda model we were interested in & didn't waste our time on things we didn't want. More

Fast and easy The service (oil change) was completed ahead of the estimated time I was given. During my wait, I also took the time to visit the Parts Department and The service (oil change) was completed ahead of the estimated time I was given. During my wait, I also took the time to visit the Parts Department and purchase several needed accessories for both Hondas we own.. It's the type of service I expected to receive from this dealership. More

Hello Staff very attentive and answered all my questions. Clearly wanted to help me. Would recommend dealership to anyone who asked no matter what time of Staff very attentive and answered all my questions. Clearly wanted to help me. Would recommend dealership to anyone who asked no matter what time of the year. More

Excellent service; car ready early Service was excellent. Used express service for an oil change, which was taken care of in a timely manner. My advisor was pleasant and helpful. Service was excellent. Used express service for an oil change, which was taken care of in a timely manner. My advisor was pleasant and helpful. More