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Honda Cars of Rock Hill
Rock Hill, SC
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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821 Reviews of Honda Cars of Rock Hill
February 09, 2012
I often wonder why I come to this service department, every single time I take my car in they miss the boat by far. It's simple. When a customer walks in, make eye contact, say, Good morning, I will be every single time I take my car in they miss the boat by far. It's simple. When a customer walks in, make eye contact, say, Good morning, I will be right with you. I understand being busy, but it is inexcusable to walk into a place of business and no one looks up and there are 5+ desk areas. You get the feeling they are avoiding making eye contact,because then they will actually have to help you. I am a loyal Honda customer and never had this feeling when I lived in another area. I always feel like the pricing or service is not the honest truth. One plus, with my last visit they discounted my part and service, as the diagnostic revealed nothing was wrong. That was nice, but the bigger picture, your service department lacks a nice friendly atmosphere. That is not ok and again makes me wonder, why not go some place else? More
by aburfield
Employees Worked With
Service Department
February 09, 2012
I am rating this dealership as high as you could possibly get. The service was amazing. Not only was it quick, but everyone was extremely friendly and eager to complete the tasks at hand. I do not remember t get. The service was amazing. Not only was it quick, but everyone was extremely friendly and eager to complete the tasks at hand. I do not remember the employee I dealt with, but he was definitely someone with great people skills. I really appreciated the high level service and very grateful to have bought my car from Honda Rock Hill. More
by ScottJr1217
Employees Worked With
Not Sure
February 01, 2012
I like taking my car to have it services there. This time I had my dad take my car in for the oil change and this is the only time I have ever had to pay the full price for my service. Not sure why bec time I had my dad take my car in for the oil change and this is the only time I have ever had to pay the full price for my service. Not sure why because I always have a coupon to receive money off or they have one on file. Not sure what happened this time. I am a little disappointed in that and the fact that my car was not sent through the car wash that is offered for free. I know this is not a lot but in today economy all my savings are huge especially since I am a teacher. This is the first time this has happened. Not mad at anyone but disappointed not to get my discounts. I will be back though. Thanks for the great service so far. More
by rwall
Employees Worked With
Can't remember the name
January 26, 2012
Justin Westall is the exception, not the rule. My wife and I visited Honda Cars of Rock Hill to shop for a Honda Minivan. Justin was extremely helpful and professional. He took time to listen to what we and I visited Honda Cars of Rock Hill to shop for a Honda Minivan. Justin was extremely helpful and professional. He took time to listen to what we were looking for in our next vehicle and then he showed us the minivans that he could offer and explained all the features and benefits that each model had to offer. After reviewing the minivans we decided that they did not meet our budget so we decided to consider other models. Justin suggested and showed us the new CRV's and we were sold. My wife and I have been married over 40 years and we have purchased many cars. We were very impressed with Justin and his knowledge of all the various product lines that Honda could offer us. I am 6' 4" tall and my wife is about a foot shorter than I am. It is hard for us to find a vehicle that we both can drive comfortably. The CRV fit both of us very nicely so we made the decision to buy the 2012 CRV-EX. I have been a sales and marketing professional for over 35 years. I have done business throughout the US, Canada, and Mexico. During that time I have worked and managed some excellent sales and marketing professionals. Justin Westall provided us with an exceptional buying experience that exceeded all of our expectations. I look forward to sending my friends to Justin to buy their next new or used vehicle. More
by Meade Wilson
Employees Worked With
Justin Westall, Justin Westall
January 16, 2012
When I called Tim in distress about the service lights on in the car, he was very patient, helpful and understanding. I found out it was my transmission, which sent me further into distress considering the r in the car, he was very patient, helpful and understanding. I found out it was my transmission, which sent me further into distress considering the replacement cost. Tim was in constant contact with me throughout the process: from cost quote to picking up my serviced vehicle. More
by Dbonapart
Employees Worked With
Tim Chandler
January 16, 2012
I trust what my advisor tells me . I am always treated with the upmost respect and courtesy by all Honda associates . The work is done without delay and the wait is never to long . with the upmost respect and courtesy by all Honda associates . The work is done without delay and the wait is never to long . More
by Brenda Campbell
Employees Worked With
Connie Underwood , Connie Underwood
January 09, 2012
When I think of HONDA cars of Rock Hill, I have experienced: HON... est advisors, D... ependable vehicles, A...bility and hospitality to keep customers satisfied. Best service dep experienced: HON... est advisors, D... ependable vehicles, A...bility and hospitality to keep customers satisfied. Best service department that I have ever experienced. More
by ferrer1017
Employees Worked With
melvin, chris rice, danny ferguson
January 04, 2012
Jim did everything he could to meet our needs. Paul (in Finance Dept.) was also very helpful. It was overall a pleasurable experience which is rare to find when buying a vehicle; new or used. Thanks. Finance Dept.) was also very helpful. It was overall a pleasurable experience which is rare to find when buying a vehicle; new or used. Thanks. More
by JCsDisciple
Employees Worked With
Jim Scott, Jim Scott
December 29, 2011
Great service is the norm for Honda of Rock Hill. All the folks at the service desk are helpful and knowledgeable. Helpful with discounts and quotes. folks at the service desk are helpful and knowledgeable. Helpful with discounts and quotes. More
by jguyon803
Employees Worked With
Connie Underwood, Connie Underwood
December 26, 2011
We were taken in for service on the spot, even though we did not have an appointment. The suggested maintenance was described in detail and prices were given before we agreed to the service. There was no did not have an appointment. The suggested maintenance was described in detail and prices were given before we agreed to the service. There was no pressure to purchase anything we did not want. Every staff member was courteous. The waiting room was supplied with drinks, snacks, computer access, and TV. More
by igsgreen
Employees Worked With
Michael McConnell
