Holt Fiat

Terrible customer service and lies,Never again!!!!! I was looking into a Dodge Journey. For one the price that they list on the internet is about 5000 cheaper than the actual price they want to charge f I was looking into a Dodge Journey. For one the price that they list on the internet is about 5000 cheaper than the actual price they want to charge for a vehicle. They tell you what you want to hear over the phone to get you to their location. I inquired about a car and specifically asked if it had third row seating and of course "yes, yes it does. If you come see it tonight i'll give you a$50 gas card" which both were lies. They didn't have the vehicle I wanted to see, nor did I get the gas card. So like a dummy I continue to try and do business with them and tell them I have my financing situated and they still run a credit check on me after I asked them not to and tried to get me financed with them after I said no several times. Then the straw that broke the camel's back was when Natalie told me in a firm tone of voice "Look, I'm trying to help you here. I'm not trying to do shady business. If you can't afford the car then you have now business even looking at it. You need to buy something you can afford!! I've never felt so degraded in my life! Only because i wouldn't tell her the amount at which I was approved which is none of her business. I know how much I want to spend, either meet it or I'll find something else! Which is what I did I went across the street to the Mitsubishi Autoplex where there is great customer service. So go see Kevin!! I go into a 2014 that I could "afford"!!!! More

I am came in yesterday after a VERY stressful weekend of.. I came in yesterday after a VERY stressful weekend of dealing with a car wreck. I brought my old car in and met with Ryan. This was my first time fina I came in yesterday after a VERY stressful weekend of dealing with a car wreck. I brought my old car in and met with Ryan. This was my first time financing a car. Fiat of Hurst and these men really made the process go smoothly!! Of course we did the whole back and forth with pricing and options, but they were very genuine. After purchasing the car I got it home and realized that the passenger side seat latch was broken. I called and they told me to bring it back, no charge. It's currently being fixed and I am a proud fiat owner.. They did everything to make me a VERY happy customer! It runs so smooth!!! Thanks Ryan! More

Worst experience, so many lies (don't go there) Sales guys are just behind money and wana make most out of the deal. After agreeing on the price and having a deal they revised the price. They sold m Sales guys are just behind money and wana make most out of the deal. After agreeing on the price and having a deal they revised the price. They sold me a damage car and then refuse to give me my money back, they lied and tried to convince me to take the car but they couldn't even fix it, just unbelievable!!! So many places to get a car and I ended up there... crazy. More

Service Dept. Failure I contacted Rex for turn-key pricing on replcing the instrument cluster on a 2012 Fiat 500c (actually needs the chime speaker, but it is integrated i I contacted Rex for turn-key pricing on replcing the instrument cluster on a 2012 Fiat 500c (actually needs the chime speaker, but it is integrated into the cluster). He transfers me to parts (Sandra) for correct pricing. She then transfers me back...I get voice mail & leave a message to return call for Rex. No return call, so I call back. When replacing the cluster, I believe you must program said cluster to display the correct odometer mileage. I asked Rex to write up a quote for all necessary operations relating to this replacement. His response..You will need to contact parts for that information..they should be able to help you". I manage a paint & body shop in Arlington & routinely use various service centers for operations that we can not perform. You just lost this job (probably about $1000.00) & a potential new customer. And, since the vehicle was purchased from your dealership, you probably have lost the owner's future business as well. More

ridiculous They called me to trade my fiat in, i felt they toyed with me and blew me off, wouldnt budge on a payment, or even call me to inform like they said th They called me to trade my fiat in, i felt they toyed with me and blew me off, wouldnt budge on a payment, or even call me to inform like they said they would, i can promise you i will never deal with this dealership again. Nor will i ever recomend people to go there if they want to be treated like they matter. Worst. Business ethics i have ever come across. More

Worth the Effort We found a 2009 Honda Element at Holt Fiat of Hurst. Will Huerta and his manager Jot Harsora were very patient with me as I tend to request details g We found a 2009 Honda Element at Holt Fiat of Hurst. Will Huerta and his manager Jot Harsora were very patient with me as I tend to request details galore…but hey, I’m paying major bucks for a vehicle that I plan to drive daily for a few years, so one can expect to attain necessary data to make intelligent purchases. They were fine with letting us take the vehicle to a Honda shop for a purchase inspection (though every seller I’ve asked has been fine with that also) and the report indicated no major problems. So that was nice. There were a few miscommunications; however, their willingness to communicate via email and text while I was between meetings and deadlines at work, not to mention working a couple of states away, shows how above and beyond they wanted to go to provide a quality vehicle at a very good price. Though the process took longer than I thought necessary, I admit it was because I am more detail oriented than average when it comes to car buying. I would recommend working with Will or Jot from Holt Fiat of Hurst. More

They suck This dealership blows. I knew I wanted to buy a Fiat, told them my price range (which was definitely reasonable) and could not find a used 2012 for un This dealership blows. I knew I wanted to buy a Fiat, told them my price range (which was definitely reasonable) and could not find a used 2012 for under 13,500. They would not work with me. I spent over three hours there waiting for the salesman to go back and forth between his boss to come up with a price for me. They totally missed out on making a sale to a customer who really wanted a Fiat because their prices are so unreasonable. Four days later I went to another dealer and bought an even better model of the car for 11,500. More

calling to find out about my tags I have been calling them for a week and a half about my tags and nobody is answering the fone this pisses me off. U get a car and a paper tag when is I have been calling them for a week and a half about my tags and nobody is answering the fone this pisses me off. U get a car and a paper tag when is the tags coming in u can never get a answer to find out More

When you call the service center, the phone rings; no one picks up and no voicemail. If the main number is called - you are assured that Eddie ( the only service representative - one man team apparently) ha picks up and no voicemail. If the main number is called - you are assured that Eddie ( the only service representative - one man team apparently) has been at work since 7 am; however, the phone is NEVER answered. I have had the oil changed on a new Pop and when I leave I have oil stains in my garage, so back to the dealership I go. In the last 3 months - have, unfortunately been back to the dealership over 5 times for various problems with brand new Pop. Before buying - if a Fiat is the car you want, go to another dealership - do not go to Holt Hurst; sales people do not know their product To say the least, my experience has been horrible. More

just want to thank the people of at Holt for making sure my friend left in a car and not left car less. John went above and beyond to look and search and make sure that the RIGHT car was found at the right my friend left in a car and not left car less. John went above and beyond to look and search and make sure that the RIGHT car was found at the right price. Thanks to the whole staff and continue to do business the right way......P.S. When its time for me to buy a car Holt will be first on my list....... More