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Holt Fiat
Hurst, TX
111 Reviews
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111 Reviews of Holt Fiat
November 06, 2013
In October, we visited to Holt Fiat to look at the 500L. We had seen it at the state fair and were considering a purchase. We came in the first time and just looked around. We felt no pressure and were tr We had seen it at the state fair and were considering a purchase. We came in the first time and just looked around. We felt no pressure and were treated like a friend. When we returned to test drive the car, we were pleased that there was no high pressure sales pitch and they answered all our questions. And we had a lot of questions! After our test drive my husband and I went to lunch to talk about the car and look at a few other brands in the car show rooms in the area. Later that afternoon, my husband call the salesman and chatted further with the salesman about a price. That evening, we signed the paperwork. Having been through the purchase process for a new vehicle many times, we were totally surprised at how easy and smooth everything went. Again, we were treated like old friends. Since the purchase, we took the Fiat 500L on a trip to San Antonio. It handled beautifully and we got lots of questions and comments about it. We love our Fiat! More
by Mlutch
Employees Worked With
Daryl, John, and Keela
October 19, 2013
So you need a reason why I gave the rating I did, well it is because any questioned I had was answered and never once did I get uncomfortable. Uncomfortable in the sense that I didn't feel forced into anythi is because any questioned I had was answered and never once did I get uncomfortable. Uncomfortable in the sense that I didn't feel forced into anything I didn't want to get into. I learned form James what it meant to be a "good buyer" which never made sense before. Darryl was the one to not make us feel pressured but was there to let us know that we could work a deal out if our decision was to get into a new car.(James as well but he came into the picture later) I appreciate the knowledge I gained for my experience there and do plan on coming back for a Fiat once I get into the right situation, that I would have never understood without Darryl and James. Thank to you all and wonderful holidays. More
by ebbang3
Employees Worked With
Darryl and James
October 11, 2013
From the moment you walk through the door you are warmly greeted by friendly faces and well taken care of. Tommy was helping me find the right car for me and John was helping me get financing. They listened greeted by friendly faces and well taken care of. Tommy was helping me find the right car for me and John was helping me get financing. They listened to me and what I was needing. I felt no pressure, just confidence that they would do everything they could to help me with my purchase. I even had both of my children with me at the time and the staff was so patient and understanding. This is my second purchase through Holt Fiat of Fort Worth and I HIGHLY recommend it to everyone. Not only for the great customer service but also the quality of the cars. I'm beyond thrilled with my car and everyday I get excited to drive it. Thanks again for going above and beyond!!! Love Holt Fiat of Fort Worth!!! More
by tuesday4422
Employees Worked With
John Gibson and Tommy
September 05, 2013
Sales person quoted wrong model, said it was a Sport not HB Pop. Price was good for a sport and on the high side for pop. Entire sales staff and finance person insisted it was a sport even though their own HB Pop. Price was good for a sport and on the high side for pop. Entire sales staff and finance person insisted it was a sport even though their own paperwork said HB Pop. The manager proceeded to make lines through "HB Pop" on the title and sales agreement and write in "Sport". My wife and I continously asked for the CarFax. Stall after stall and 2 hours later when we had enough the CarFax appears. It confirmed it was an HB Pop and the vehicle was hit on the left side and right rear! Now the vehicle was worth even less. They couldnt believe we werent going to pay $14,763.00 for a repaired 2012 HB Pop when we showed them the add where we could buy one from a dealer across the street from them for $12,888.00. Stay away from this shady Holt Fiat in Hurst Texas! More
by Steelhead71
Employees Worked With
Monty and John
August 13, 2013
We bought 2 new cars, got a great deal and love the cars! We traded in 2 older cars becasue we would have had to spend too much to keep them running - the guys at the dealership were wonderful and very nice We traded in 2 older cars becasue we would have had to spend too much to keep them running - the guys at the dealership were wonderful and very nice to us More
by jgrubb02
Employees Worked With
Montrell and Arthur
July 01, 2013
The first salesman we encountered was young and actually rude. He also did not know the product we were interested in, a new Fiat Cabriolet. We asked to speak to the manager and got the assistant manager, rude. He also did not know the product we were interested in, a new Fiat Cabriolet. We asked to speak to the manager and got the assistant manager, who was much better at people skills. We ended up buying the car. We like the car, but the dealership is not one I would recommend to any one I like!! We refinanced the car within 2 days of purchase. I did not need GAP insurance as my new lender provides it free. I asked for my GAP money back and was told by the financing lady[Angie] who originally did the paperwork , that it would take 3 weeks. I waited the three weeks and started calling and she would not return my phone calls. I called another person in financing and told him of my problem. He told me he would look into it and get back with me. That is a joke, no phone calls back. I continued to call. I spoke to the salesperson [asst. manager] and the finance person again and again, left messages again and again. Finally today went to the dealership and face to face spoke to the female finance person. She told me the check just has to be signed by someone in Fort Worth and she would have it in the mail to my house tonight ... I told her great, cannot wait! About one hour later a female called the house and she reported that the paperwork has to go to the GAP company and they have to issue the check. I told her that Angie just told me that I would receive the check this week. This lady again said “No, it will take up to 6 weeks for this process. “ I told her that her dealership is the worst I have ever dealt with and I have bought at least 20 cars in my lifetime and this is the worst … I told her if she would like to improve her dealership she had better find out who dropped the ball, as I had been told by Angie I would get my check this week, and now I’m being told I need to wait another 6 weeks... By this time I am quite upset , so, got off the phone and called the manager about 5 hours later. It seems he knew nothing about this issue. He did try to explain to me the process of getting your money back from GAP. I kept telling him, " you are not listening to me." I told him about my experience with Angie and that I was quite disappointed in this dealership and how it handles problems with customers. I told him it did not seem like anyone at this dealership cared. He said, " I do." I reported to him that this issue has been going on since May 14th and today it is July 1st, and I still have to wait another 6 weeks... I told him I do understand people making mistakes, but this is ridiculous considering how many times that I called and left unreturned messages. Once again this has been a very unacceptable experience. The manager said he would look into it and get back with me ... Let’s see if his words and actions match up!!!!!! More
by terrydybala
Employees Worked With
Angie in Financing
June 18, 2013
how many vehicles come with only 1 key?after repeated assurances from various sales mgrs and the finance mgr that another key would be provided for my escape after i signed contracts they backpeddled and assurances from various sales mgrs and the finance mgr that another key would be provided for my escape after i signed contracts they backpeddled and said those ford keys are 300. bucks and wouldnt get me another key.folks dont buy anything from these idiots take heed More
by dgbailey
Employees Worked With
sales mgrs
June 10, 2013
I had an excellent experience at holt fiat. My salesman Taylor Hilderbrand showed me all of my options and left there feeling great thank guys! Taylor Hilderbrand showed me all of my options and left there feeling great thank guys! More
by Bigdrew2241
Employees Worked With
Taylor hilderbrand
May 05, 2013
I would like to say Thank You to Taylor for helping me with purchasing my Brand New Fiat 500 POP. I do not believe I could go anywhere in the Metroplex and buy a car and be satisfied as I was with Holt F with purchasing my Brand New Fiat 500 POP. I do not believe I could go anywhere in the Metroplex and buy a car and be satisfied as I was with Holt Fiat of Hurst. The car salesman were professional, knowledgeable and courteous! I am loving my new ride! The car drives smooth and it suits me 100 Percent! I also would like to Thank you for adding the balloons to the car after buying! That was a memorable experience and Signing the Wall plus having my picture made! I am enjoying driving my Fiat and showing it off! I highly recommend. If anyone is in the market for a car, go to Holt Fiat in Hurst. Thank you Guys! Sincerely, Kimberly Bryson Proud Owner since April 29, 2013 More
by KimberlyBryson
Employees Worked With
Taylor and Tyler
April 19, 2013
Best car buying experience ever!!! No bull, no making you fall in love with a vehicle out of your price range only to make you settlers for something less. These guys spent hours working the deal of my dream fall in love with a vehicle out of your price range only to make you settlers for something less. These guys spent hours working the deal of my dreams with the financiers. Well worth the time. You don't even need to shop around. They will find you what you want and make it the price you can afford!! I just read some of the other reviews and am shocked at the service received back in 2012. I can tell you that the General Manager Chris is one of those people who would give you the shirt off his back. I never met anyone named Bill but if you go see Tyler or Taylor they will not let you down! More
by amanda kucker
Employees Worked With
Tyler, Taylor - Sales Chris - General Manager
