Holt Fiat

Highly recommend Absolutely love my new car. They really do go above and beyond to get you what you want. Very friendly. And very professional. Thanks Fabian!!! Absolutely love my new car. They really do go above and beyond to get you what you want. Very friendly. And very professional. Thanks Fabian!!! More

not honest about pre-approval Jot initially called me due tome filling out ab application for find nice cars for those will troubled credit... She called me on Monday and told me I Jot initially called me due tome filling out ab application for find nice cars for those will troubled credit... She called me on Monday and told me I was pre-approved, she said the only thing I needed to do was come pick out a car.. I saw the unfavorable reviews and decided to go anyway. .. She called me several time Tuesday and sent a few text messages. .Long story short... I was not pre-approved. I just dont understand why she wasnt honest. More

exhausting!!!! I purchased a car 8/30/14, and as of today, 12/9/14 I still do not have plates, the paper tags have long since expired, and the VIN number is incorrec I purchased a car 8/30/14, and as of today, 12/9/14 I still do not have plates, the paper tags have long since expired, and the VIN number is incorrect at the bank. The customer service is appalling to say the least, they are not truthful, and do not follow through on anything. Consider yourself lucky if you have passed up this dealership, and run away screaming if you are about to sign on the dotted line. This has been the most miserable experience I have ever had in my life, I should have ran away when I had the chance. More

worst expiriance wasted time and money getting there Surie Campbell is the Name Sales Manager ,never trust her or talk to her , sevrell time before I went to the dealership I called to make sure its a Surie Campbell is the Name Sales Manager ,never trust her or talk to her , sevrell time before I went to the dealership I called to make sure its all good and explain my situation and all she see your good to go . once i got there the sales person did not have my info and I was never approved for anything and wasted my time going there . More

Horrible Dealership This is the worst dealership I have ever dealt with. The building itself is filthy, from the coffee station to the gross toilets in the women's restr This is the worst dealership I have ever dealt with. The building itself is filthy, from the coffee station to the gross toilets in the women's restrooms. No TV reception for service guests waiting on their cars to be serviced. There is mold on the ceiling tiles just above the bevarage station. When I purchased my in January 2014, I traded in a leased vehicle. It took Holt Fiat 5 months to return my leased vehicle to Nissan. Fiat Finance had already put my lease payoff onto my new car note, and here I was getting late notices, etc from Nissan, when I didn't even have the vehicle. Sales personal are shady, to say the least and not very friendly unless you are looking to buy! Here it is 11 months after my purchase and I don't recognize 1 single person at this place ... looks like everyone jumped ship and they hired all new staff. Which I can say is probably a good thing in the service department. The young woman that used to be there was so rude on the phone and in person that I was actually considering drive 30 miles to a different dealership to get my oil changed. The new service department girl is much nicer! No one answers the phone at this dealership. The phone numbers listed on the website get you into a call center that is not even on site! Holt Fiat --- you need to clean up your act!!! from your premises to your personnel. More

Crooks & Liars Consumers be aware of those crooks and liars from Conrad Holts to his entire sales finance team. I bought a car from them in the summer and had a bad Consumers be aware of those crooks and liars from Conrad Holts to his entire sales finance team. I bought a car from them in the summer and had a bad experience with them. Those guys are snakes scam artist do not buy a car from them and most of all do not recommend any one to them. They are incahoot with loan shark finance companies and the entire establishment sucks. Say no to Holt Dealership and I am prepared to join any class action filed against this dealership. More

Stay away! !! I wish there was a no star or negative star option! These guys are a bunch of snakes. I sadly bought a car from them. They do not communicate with !! I wish there was a no star or negative star option! These guys are a bunch of snakes. I sadly bought a car from them. They do not communicate with you after the sale and if they actually do talk to you its lie after lie. No one answers the phone and when you leave a voice message they never call back. Customer service is horrible. Funny they would not leave me alone but once they got my money, I could not get them to talk to me. I would rather send my car to the scrap yard for parts then let these guys touch it again. Watch out for the sales manager Dhruv (Drove) he is a snake and every time he opens his mouth its to tell LIES. Even when you catch him in a lie and prove it, he back peddles and lies more to try to get out of it. These guys suck. Please stay away and hopefully they will put themselves out of business when everyone catches on to their really bad service! More

Worst Car Buying Experience EVER Went to buy a used 12 Fiat 500 they had advertised. Sales person was Jot (the wife of the manager). I understood that I was buying a car "As Is' whi Went to buy a used 12 Fiat 500 they had advertised. Sales person was Jot (the wife of the manager). I understood that I was buying a car "As Is' which should include all equipment that was on the car when I looked at it. I also requested (and they agreed to provide) an oil change and tire alignment as part of the purchase. Also I only received 1 set of keys to the car. I called back the day after I purchased the car to verify the service records with the Service Manager. He said the only thing they were instructed to do was to was to remove a piece the MOPAR EVTS equipment. Called back and talked to the manager (Zack) about this issue. He said the "equipment was not part of the deal". I pressed him for a definition as to what the definition of "As Is" meant and he agreed it meant everything that was on the car. Even though he said this he has refused to provide any service or correct any of the problems. I am also filing a complaint with the DMV and the Better Business Bureau More

Good learning experience for first time female buyer I was making plans to move to Connecticut for a Ph.D program when I considered buying a new car. I didn't need a new car as my current one was reliabl I was making plans to move to Connecticut for a Ph.D program when I considered buying a new car. I didn't need a new car as my current one was reliable. However, in my circumstance, my parents would benefit more from having my car to fall back on in case of an emergency. After researching and considering different used vehicles, I saw a used car (not a Fiat) for sale under $15,000 on the Holt Fiat website. I called the dealership and was able to meet with them later that Saturday afternoon. This was my first time purchasing a car as my current one was purchased by my parents. I met Ryan and Paulin and told them that I wanted to finance the car on my own. After discussing the condition of the car, finances, and test driving the car, they offered me the same purchase price that I found on their website. Considering it was my first auto loan and that I have fair credit, they gave me a pretty decent offer that I was comfortable with. I met with the finance guy afterwards and completed the paperwork within 10-15 minutes. Overall, from start to finish, the entire process took about 3 hours. It was pretty painless. However, after I got home, I read through my contract and papers more closely and discovered an extended warranty that was added on. I didn't need nor want the coverage as the used car is a current model year (2014) and still covered by the original manufacturer's warranty. I also needed to have the car shipped as I did not want to drive it across country. I asked about the possibility of them shipping the car for me. They said they would call me Monday to give me information. Monday morning, around 9:30/10, I asked again about having my car shipped. I was informed I would receive a call back about it. By this point, I had informed several people that I needed the car shipped out of state that week as I was leaving Monday evening. I eventually found an auto transport company (Ship a Car Direct) on my own by 1 PM. The carrier was very prompt and professional. The company agreed to pick my car up at the dealership since my family and I would be out of town. Holt agreed to keep my car for me until the carrier arrived. After dropping off my car, I then began the process to remove the extended warranty. I was informed by the manager earlier that day, over the phone, that I could just walk in and they would take care of me. It was a very long wait and I was very pressed for time considering I was leaving for Connecticut that evening. They tried to convince me to keep the warranty. But, between the manufacturer's original warranty and my insurance, I was adequately covered already. When I finally met the only person they have working in the finance dept., it took approximately 5 minutes to make the change. Overall, I felt very comfortable with the purchase of the car. It was a great deal and Paulin and Ryan were great to work with. However, the process after the sale of the car could have been more efficient. As a first time female car buyer, it was a good learning experience. The next time I purchase a car, I will be sure to pay better attention in the finance office. I'm not sure if I would recommend them. It really depends on if they can meet your needs. As for me, it was a pretty average experience considering some of the horror stories I've heard. More

Scam artists I just drove an hour and a half each way to look at a truck Holt Fiat had listed on their website at $25,179. I emailed them yesterday to confirm it I just drove an hour and a half each way to look at a truck Holt Fiat had listed on their website at $25,179. I emailed them yesterday to confirm it was available. I drove out this morning. Drove the truck and was pleased. They offered me an acceptable amount for my trade-in. I had my own financing already in place. I thought I was done until they told me the price of the truck was $29,999. I pulled up their website on my phone and showed the salesman the advertised price. He came back, after another 20 minutes with the manager, with a price of $28,888. That is when he informed me they have a $3,777 "refurbishing" fee on all used vehicles. I walked out. The salesman chased me to my car begging me to put in a counter offer. At that point I informed him I would never buy a car from a dealership I didn't trust. More