Holmes Honda

Good Sales Experience, Horrible Service Experience The sales department was great. The service department is another story! I bought my car and a couple of days later wanted to add door guards. They di The sales department was great. The service department is another story! I bought my car and a couple of days later wanted to add door guards. They did not have what I needed in stock so I had to wait a day to go back up there for service. The moment I stepped in the dealership the second time, things started going down hill. When I arrived they badgered me about having an appointment. I had spoken with four different people prior to me driving to the dealership so I knew I should have an appointment listed on the books. I wanted for 30 minutes, before someone from the service department came out and told me it would be another 45 minutes before someone would even start on my car! They did offer me a rental car, so I was a bit satisfied. However, when I went to pick up my car and before driving off of the lot I realized my aux cord was missing! I was livid. I knew exactly where I had left it, and checked my car and purse several times. Once I could not find it I contacted my service Manager, Reid, as soon as I discovered the missing device. He was very apologetic and offered a couple of solutions. After waiting around all day I was ready to get my hour drive home behind me. On my way home I decided to contact my sales lady, Zaharias. I knew she had nothing to do with the service department, but I wanted to let her know what had went on. I honestly felt that after my $24,000+ purchase, the dealership started treating me like yesterday's garbage! Zaharias went out and bought me a new aux cord, so I would have it before I left town. I really appreciated her going above and beyond for me. Especially, when the issues did not even involve her. If it had not been for her, Reid, and Devon trying to reconcile the situation, I would have given the dealership a much worse review. If you need services done to your car either go to a different place, or have a clear cut understanding of the wait time, who will be dealing with your car, and the price before hand! More

Great people make a great dealership! Just got home with my new 2015 Honda Sport. I want to brag on the people at Holmes Honda, Karen and Cody took care of me and my wife. I drove 2 hrs to Just got home with my new 2015 Honda Sport. I want to brag on the people at Holmes Honda, Karen and Cody took care of me and my wife. I drove 2 hrs to buy from Holmes, because of a bad deal here at my local dealer in 2008. I told them in 2008 that I would never buy a car from them again and I haven't. In fact I took my son to Holmes to buy a new car when he graduated and I sent my sister-in-law and brother-in-law to Holmes to get a new car a month ago. The people at Holmes are very friendly and very helpful. It's worth the drive to go see them and get the best deal in the state of Louisiana. Thanks again to Karen and Cody for making this buying experience a pleasant one! More

BEST OF ALL! I found buying my first new car in my entire life was a wonderful experience. The employees were helpful and really cared about me and putting me into I found buying my first new car in my entire life was a wonderful experience. The employees were helpful and really cared about me and putting me into the right vehicle. I purchased a CRV and found it is what I have always wanted. I feel like a kid every time I get into it. I can't wait to drive it each day. Thank You Ronnie , Salesman and Staff at Holmes Honda. More

Quality Dealership and Quality Employees Holmes Honda is the very best Honda dealership. They are friendly from upper management to the least position at the dealership and always provide qua Holmes Honda is the very best Honda dealership. They are friendly from upper management to the least position at the dealership and always provide quality service. From the purchase of a new vehicle to the normal upkeep to repairs due to a collision, Holmes provides quality. They can be trusted to take care of all your automotive requirements. More

Great customer service as expected. I have yet to have a bad experience when I go to Holmes Honda. They are always friendly when I pull into the service department. I feel like they are I have yet to have a bad experience when I go to Holmes Honda. They are always friendly when I pull into the service department. I feel like they are go the extra mile in making sure I am taken care of. When I bought my Accord I had great service. I love the fact that two years later I still feel like I'm getting that same quality service in the service department. The gentleman who sold me my car even still says hi if he see me in the lobby. Just that great welcoming feeling you get at Holmes Honda. More

The best service department in Shreveport! I absolutely love Holmes Hondas service department. The employees there are always kind and professional. I would not trust my vehicle with anyone el I absolutely love Holmes Hondas service department. The employees there are always kind and professional. I would not trust my vehicle with anyone else. Thank you Holmes! More

Very good New Car Experience Jason and Zach were very helpful in trying to meet all of my needs in buying a new vehicle. I appreciate all of their help and I LOVE MY NEW 2015 CRV! Jason and Zach were very helpful in trying to meet all of my needs in buying a new vehicle. I appreciate all of their help and I LOVE MY NEW 2015 CRV!! Have gotten a lot of compliments on it~~beautiful red color!! Thanks guys :) More

Leased a new Honda Pilot Holmes Honda is the best dealership. Everyone is so friendly and helpful. After owning three Mercedes-Benz sport sedans, I was looking for a vehicle t Holmes Honda is the best dealership. Everyone is so friendly and helpful. After owning three Mercedes-Benz sport sedans, I was looking for a vehicle to suit our growing family. I couldn't have chosen a better place to go. By far, they rate top notch out of any car dealership I've ever had the opportunity to deal with. Luther Grissom is the best salesman ever!!!!! He's so professional and friendly. Visit Holmes Honda for all your vehicle needs! More

The sales team was very helpful with all of my concerns and in finding a good car. There attention to detail is next to none and the treatment of customers is top notch. and in finding a good car. There attention to detail is next to none and the treatment of customers is top notch. More

I just wanted to give KUDOS to Mark Johnson, President of Holmes Auto Group and Service Representative, Reid Hobdy!!! :-) Thank you! Thank you! Thank you! Reid your kindness in my time of bereavement will NE Holmes Auto Group and Service Representative, Reid Hobdy!!! :-) Thank you! Thank you! Thank you! Reid your kindness in my time of bereavement will NEVER be forgotten. I was visiting Shreveport last weekend for a funeral and had car trouble. I didn't have time to grieve and worry about my car. Reid took care of everything and had my car ready and waiting when I got there. Thanks for going beyond the call of duty and being available to me after work hours. That's why I'm driving my 3rd Honda! :-) May God bless you all bountifully! K. Willis Plano, TX More