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Holm Automotive Center Inc - Service Center

Abilene, KS

4.8
3,864 Reviews

3,864 Reviews of Holm Automotive Center Inc - Service Center

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July 21, 2021

First, I am a loyal customer. Second, this was my worst experience. The body shop assessed my passenger front window and gave me a quote on one. They ordered it. When it came time to put it in, it didn't h More

by Melissa.K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Burchett, Tommy White
Aug 10, 2021 -

Holm Automotive Center Inc responded

We apologize for the inconvenience we caused you regarding the door glass. Unfortunately, the vendor did not have the correct glass for your vehicle, we are unable to see how the glass attaches until the old glass is out. In order to have the correct glass the vendor would have to order a higher dollar amount glass for proper installation. We deal with many vendors for parts and there are unfortunate mistakes made that are beyond our control. We do apologize again for the miss understanding. We were able to check your alignment, and your alignment is within specifications at this time. We wanted to advise you that if you ever had the needs for an alignment adjustment, that repair would have to be completed at a Kia dealer that had the capability to reset and recalibrate your safety systems. Thank you for bringing this matter to our attention.

July 20, 2021

took my Chevy Colorado for oil change and safety inspection. I showed up an hour early cause I had to drive 32 miles and didn't want to be late they got me in early and it took an hour. So I got hom More

by don.brannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy White
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for your business and we do appreciate your drive over to our dealership. Thanks again and have a great day!

Jul 22, 2021 -

don.brannon responded

keep up the good work

July 20, 2021

Tommy White went above and beyond to get my car done and delivered to me early so that I could get to my meeting on time. He was very friendly and efficient. I always do my business with Holm's because of More

by K & J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy White
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for the kind words and your business. We really appreciate it.

July 20, 2021

I had my car serviced at Holm recently. They were able to schedule a day and time that worked with my schedule. They are always very efficient and professional. Chuck Loader is always very helpful. More

by rstmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for your business and for sharing your service appointment with us. We love happy customers!

July 20, 2021

Chuck Loader in parts and service is awesome. Very easy to work with. He is honest and he will give you sound advice on what will be the best course of action when it comes to maintaining your vehicle. More

by rndabomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for your business and we are also very proud of Chuck and the rest of our Holm team. Thank you for sharing!

July 19, 2021

we were treated awesome and they went above and beyond to service our car. They are great. They work our car same day under emergency situation. Thank you Tommy White More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Avers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Hasselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wehling, Tommy White
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for the excellent review and for sharing your service appointment with us. We appreciate your business.

July 19, 2021

It has always been a pleasure working with Chuck Loader. He has always been good a getting our vehicles in when we have needed service or have had a problem. Chuck is AWESOME! More

by chuckscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for your loyalty and dedication to Holm Automotive Center, we appreciate your business. Thanks for sharing.

July 17, 2021

I was stuck in Kansas and they were my saving grace. Everyone was so nice and helpful and got my truck fixed so fast. I’m so grateful More

by hannaharters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Avers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Hasselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wehling, Tommy White
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for sharing your truck story. I'm happy to hear we had your vehicle back on the road so you could finish your trip. Wishing you safe travels!

July 17, 2021

I really can not say enough good things about these boys. I have been repeatedly impressed with how they listen to me, are patient with me, and take such good good care of me and of my vehicle. More

by SharonS.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy White
Jul 22, 2021 -

Holm Automotive Center Inc responded

Thank you for sharing your service appointment with us. We appreciate your business and your kind words. Thank you!!!

July 16, 2021

I wouldn't recommend this body shop to anyone it took 2 months to get our vehicle back. It should have taken 2 weeks none of the parts fit correctly. Multiple wrong parts ordered and it's already been back More

by Blfritzson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dede Brunner, Melissa Burchett, Blake Stearns
Aug 04, 2021 -

Holm Automotive Center Inc responded

We are sorry for the inconvenience and the delays with the repair to your vehicle. There were some delays in trying to get the claim resolved since your vehicle was deemed a total loss which created multiple hoops to jump through to get the repair process started. We deal with many vendors for parts and there are sometimes mistakes made that are beyond our control. We are sorry that we were not able to live up to our reputation and your expectations. Each experience good or bad is added to our file so that we can improve our processes moving forward.

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