Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you for your feedback! We appreciate you taking the time to share your overall good experience at Holm Automotive. We understand your concern about the price increase after the initial payment quote. At Holm Auto, we strive for transparency throughout the buying process. If there were unexpected adjustments to the price, we would appreciate the opportunity to discuss them with you in more detail. Please don't hesitate to reach out to our sales manager to clarify the breakdown of your final payment. We also appreciate your feedback regarding the OnStar service. While we believe it offers valuable features, it's important that you feel empowered to choose the services that best fit your needs. In the future, our sales team will ensure you feel comfortable declining any add-on services. Thank you again for your feedback. We value your business and will use your comments to continuously improve the car buying experience for all our customers. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

At Holm Automotive, we pride ourselves on delivering exceptional service throughout the car buying journey. We're thrilled to hear you found our staff friendly, knowledgeable, and helpful – that's exactly what we strive for! Be sure to let Jamie, Josh, or Miranda know what we might do to earn those other two stars on your next visit! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Holm Auto Gets You Back on the Road Fast! At Holm Auto, we appreciate your kind words! Our staff takes pride in being super nice and efficient. We're thrilled they were able to service your vehicle in just 45 minutes, getting you back on the road quickly. That's what great service is all about! Thanks for choosing Holm Auto, and we look forward to seeing you again next time! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thanks so much David, Chuck and the team will really appreciate the review! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your review! We're thrilled to hear that Chuck and Shayla at the Abilene body shop provided excellent service and the bodywork on your vehicle was top-notch. We deeply apologize for the communication breakdown between the Salina dealership and the Abilene body shop that resulted in a week-long delay for your repair. We understand how frustrating that must have been, and it's not the experience we want for our customers. We're taking this issue seriously and are actively working on improving communication channels between our locations to prevent similar situations in the future. We appreciate your patience and understanding, Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

You just made our day at Holm Auto! Friendly and helpful customer service is a core value for us, and hearing that everyone you interacted with embodied that spirit is truly rewarding. Thank you for taking the time to leave such a positive review! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's music to our ears at Holm Auto! Thank you for leaving such a fantastic review about our service department. We set high standards for speed, professionalism, and friendliness, and knowing we achieved all three for you is a huge compliment to our team. There's no greater loyalty than a customer who says they "don't take their cars anywhere else." We appreciate your trust in our service department and their ability to handle your car's needs efficiently and courteously. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Hi there! We at Holm Auto appreciate you taking the time to leave a review, and we're thrilled to hear that Jamie Evers provided you with excellent service! We strive to take care of our customers' auto needs quickly and efficiently, and it means a lot to know we achieved that for you. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for leaving such a positive review about Holm Automotive! We're thrilled to hear you had a great experience working with Chris Eckert. Chris truly embodied the Holm Automotive spirit with his professionalism, attentiveness, and overall pleasant demeanor. We strive to create a welcoming environment where our customers feel comfortable and valued, and Chris clearly achieved that for you. We appreciate you taking the time to recognize his efforts! Thank you for you business, we look forward to seeing you soon! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for the fantastic review! We're thrilled you found your perfect car at Holm Automotive and that Michelle provided exceptional service. Knowing you'd recommend both Holm Automotive and Michelle to others means the world to us. We strive to create a positive car-buying experience, and hearing Michelle's helpfulness played a key role in that for you is very rewarding. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! Sincerely, the Holm Automotive Team of Abilene.