Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thanks for the review Weston! It's nice to have an experienced pro like Jamie Avers on hand to keep things on track. He and Carson are doing a great job working as a team and we are glad you took time to reflect on your most recent visit. Thanks for the return patronage as well, we look forward to seeing you soon! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We at Holm Automotive Center are absolutely delighted to read your review! It means the world to us that you had such a fantastic first-time experience. Hearing that everyone on our team was friendly and went above and beyond to assist you truly warms our hearts. We take pride in providing exceptional customer service, and your feedback lets us know we're achieving that goal. We're also thrilled you were impressed with the cleanliness of our building and restrooms. We strive to create a welcoming and comfortable environment for all our customers. Thank you so much for recommending us! It's the highest compliment we can receive. We look forward to serving your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Hello and thank you for taking time to leave a review on your most recent purchase from Holm Automotive. We apologize for the oversight on the tires that were installed and would like to correct the situation. A member of our team will be reaching out or just call the store and Ask for Cedric or Jesse, our two sales managers in Abilene. We appreciate the kind words and courtesy and look forward to building a meaningful lasting relationship that you can rely on. Sincerely, the Holm Automotive Team of Abilene.

shannrgotti responded

I have to admit I was shocked when Chuck, and Jesse reached out to me to replace the tires. I was not expecting that. Words cannot express how much that means to me. Thank you so much and I look forward to doing more business with you in the future. Will refer everyone I know to you as well. Very grateful!!!

Holm Automotive Center Inc responded

Thank you so much for taking the time to leave this amazing review! We're thrilled to hear that your experience at Holm Automotive was everything you hoped for, and that Noe provided you with 5-star customer service. At Holm Automotive, our Customer Care core value is paramount, and we strive to ensure every customer feels valued and informed throughout the car buying process. Determination to offer the best possible prices is another core value we take seriously, and we're glad our competitive pricing on the vehicle you were researching initially drew you to our dealership. Trust is also a cornerstone of our mission statement, and we're honored that you found the entire buying process to be easy and transparent. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave this wonderful review and for recognizing Jamie Avers' exceptional customer support! We are truly fortunate to have Jamie on our team. His dedication to providing Customer Care that goes above and beyond is a shining example of our core values in action. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for completing our survey and being part of the Holm family. When you purchase any vehicle from Holm Automotive you also get two full years of complimentary maintenance! Enjoy up to four oil changes and tire rotations in the first two years plus regular vehicle inspections to ensure your vehicle is ready to meet the demands of your life! - Safe travels! The Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

The Holm Auto Collision center appreciates your business and kind review. Chuck and the team do exceptional work and they will be so pleased you noticed. We look forward to serving all your vehicle needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We appreciate your kind words. Thank you for letting us know we are making you feel welcomed and valued. We take great pride in providing the a comfortable and sincere service center that is committed to your needs. Sincerely, the Holm Automotive Team.

Holm Automotive Center Inc responded

Tom & Sarah, It's been a pleasure serving your needs and working with you to make sure everything came out great today. We appreciate your patience while having the seats done and we are so pleased to be your go to vehicle source. We look forward to serving up your complimentary maintenance! Safe travels! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience at Holm Automotive Center! We appreciate you taking the time to leave this review. At Holm Automotive, our core value of Customer Care is paramount. This means keeping you informed and ensuring you feel comfortable throughout the service process. We're happy to hear the entire team, from the service advisors to the technicians, were courteous and friendly and kept you updated on your vehicle's status. Clear communication is essential for building Trust with our customers, which is another cornerstone of our mission statement. We appreciate you acknowledging that the team made sure you were aware of what was going on with your vehicle. Thank you for choosing Holm Automotive for your service needs. We look forward to seeing you again in the future! Sincerely, the Holm Automotive Team of Abilene.