Hollywood Chrysler Jeep - Service Center

The dealership as a whole does not have a great focus on customer service. I expected better. customer service. I expected better. More

I was very disappointed with the service, or should I say lack of service, I received. My vehicle was there for over 5 weeks and I could never get any help. It was like pulling teeth to get someone to even p lack of service, I received. My vehicle was there for over 5 weeks and I could never get any help. It was like pulling teeth to get someone to even pick up the phone. I talked to someone on the chat box on their website and was promised that a manager would call me, but never did. I spoke with a gentleman on the phone who promised a call back and never received. All in all very unsatisfactory. More

Not sure how to put it in perspective but there is no communication at all from the service department, unless you call 50 times in 3 weeks you won’t get any responses at all on the status on your car, u communication at all from the service department, unless you call 50 times in 3 weeks you won’t get any responses at all on the status on your car, unbelievable the incompetence of people’s communications, to be honest I don’t know how they still in business More

I Arranged a date for my Factory repair service. Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mec Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mechanic that could do the job and if another Mechanic did it there would be no guarantees. When I set an appointment, I expect someone to be there to fix my vehicle not be told it’s an appointment just to drop off my vehicle. I believe this is very unprofessional and this policy needs to be changed More

Neyma took care of all the issues with my jeep in a very timely manner. timely manner. More

Very friendly and professional always have been happy with the staff. The rates also very good. with the staff. The rates also very good. More

Every thing went very good with the oil change. Ben was very helpful and informative, the technician was very efficient and helped me install new wiper blades when they came in a couple of days lat Ben was very helpful and informative, the technician was very efficient and helped me install new wiper blades when they came in a couple of days later. Ben went above and beyond his job to be helpful. Thanks More

Terrible communication! !! Took almost a month for a simple repair. Never again will I take my car for any type of repair. !! Took almost a month for a simple repair. Never again will I take my car for any type of repair. More

Nice and presentable n fast worker will recommend to others with nice quality work in a timely manner ! others with nice quality work in a timely manner ! More

I usually don’t bother with surveys or reviews of places but I couldn’t be happier with the service I received. With my previous dealership Joey Accardi in pompano I could never get anyone on the phone they but I couldn’t be happier with the service I received. With my previous dealership Joey Accardi in pompano I could never get anyone on the phone they were rude and I sent my car there multiple times left it for weeks on end for them to give it back to me with the same issues. While I was ubering to work and I could never get them to reply to any of my messages. With this dealership my tech Jorge was amazing. I told him about the previous issues I was having with my car and he took care of everything he even noticed that when I took my car to get repainted at my previous dealership that they never put the decals back on my car. I honestly can’t believe I never noticed that, but it was refreshing to talk to someone that not only knew what he was doing but took the time to actually look at my car. He also made sure I got a rental car so I could still make it to work and he was totally accessible when I had questions. I will be taking my business to them from here on out. More