Hollywood Chrysler Jeep - Service Center

I dropped my vehicle off last year, 12-30-24 with concerns about excessive oil use.and smelling oil burning. Sixteen (16) days later no one had even looked at the vehicle and when I got someone on th concerns about excessive oil use.and smelling oil burning. Sixteen (16) days later no one had even looked at the vehicle and when I got someone on the phone they didn't even know where it was. When I would call I got the phone call pass-around and elevator music until the system disconnected. I never got to speak to the person who took the vehicle in, or a service manager, or anyone of substance to tell me what the status was. I went and picked my vehicle up and will never go back to them again for anything. It's a shame because I bought the vehicle there. I have bought a few new vehicles in my lifetime and this was the first used vehicle. No dealership was as bad as this. Never again. More

Christian was kind and helpful- thanks for evrything you didn’t help with the car the other day - didn’t help with the car the other day - More

Neyma Cuello demonstrated a lack of follow-up and failed to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t un to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t until I escalated the issue to Jeep corporate that I received the proper customer service and follow-through, as no one seemed to care prior to that. While we are now past this issue and in a better place, this survey pertains to Neyma, and my responses reflect my experience in 2024.customer service. Based on this experience, I will not be working with her again. More

Friendly and knowledgeable, fast and efficient service. I recommend this dealer for all your vehicle needs. I recommend this dealer for all your vehicle needs. More

Great people making my getting new tires very easy and enjoyable. They handled every problem very effectively. enjoyable. They handled every problem very effectively. More

Worst dealership, didn’t look at the car for several days. Totally overpriced, car was brought back with air conditioner not working because they never filled it up. It took 40 minutes every time we cal days. Totally overpriced, car was brought back with air conditioner not working because they never filled it up. It took 40 minutes every time we called to get someone to answer the phone. More

Excellent service and communication, keep feels like new again! I would highly recommend to friends and family again! I would highly recommend to friends and family More

Caylie Salazar was very professional! Great customer service Car is running great so far, no complaints. Great customer service Car is running great so far, no complaints. More

Staff was really polite, knowledgeable and service was speedy. Highly recommend coming to their facility speedy. Highly recommend coming to their facility More

He was very professional and very patient. He listen to everything that I had to say. I felt very comfortable talking to him He listen to everything that I had to say. I felt very comfortable talking to him More