Hollywood Chrysler Jeep - Service Center
Hollywood, FL
1,377 Reviews of Hollywood Chrysler Jeep - Service Center
Ben was extremely attentive and helpful! He made the service a great experience. He was very friendly He made the service a great experience. He was very friendly More
Friendly, experienced, clean Good communication on the needs of my vehicle timely it only took 1 hour to get it serviced needs of my vehicle timely it only took 1 hour to get it serviced More
Christian Perez is great to work with. Very knowledgeable and professional. I would like to give a SPECIAL SHOUT OUT to another employee, who I believe is your most dedicated, a Very knowledgeable and professional. I would like to give a SPECIAL SHOUT OUT to another employee, who I believe is your most dedicated, and hardest working employee. It is Eddie in the Service Dept. I have seen him working for many years. I see him when I get my oil changed. He is a dedicated employee. On another note, it is impossible to speak to a person, when you call the dealership. Very frustrating. More
This is a new vehicle. At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple emplo At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple employees, no replacement key was ever provided. The car was not starting. I requested to bring the car in after jump starting it, but could not get an appointment. Finally the car required towing as it could no longer be jump started. Both primary and secondary batteries were dead. The vehicle was not assessed for 4 days and the battery not replaced for over one week. Multiple calls to the dealership went unanswered, as in nobody picking the phone up! When speaking to someone, youa re promised a call back that never happens. When I finally picked up the car yesterday, I requested to speak with the general manager who had already left for the day. Spoke to the sales manager. Her answer was unsetteling:" We sell the cars, we don't make them." I arranged for the vehicle to be towed to the dealership thru Jeep roadside assistance. I ended up having to pay for the towing. The battery replacement was done under warranty, but they refused to reimburse me for the cost of getting the undrivable vehicle into their shop for warranty work. We are now 24 hours later and have not yet received a call back from the general manager as I requested. Don't know if this is the way Jeep treats it customers or is it only this dealership. Very dissatisfied with my experience. More
They have a part that is under warranty for me for over a year I have been trying to get it installed. They dont answer your phone, text and you cant leave a message with Christian. Anyone else tells you the year I have been trying to get it installed. They dont answer your phone, text and you cant leave a message with Christian. Anyone else tells you they will tell the mgr. Still nothing More
Neyma is the best service advisor at hollywood chrysler jeep. Go see her for service jeep. Go see her for service More
Friendly service staff. They go above and beyond when serving your vehicle and continually check on you to see if you need anything. They go above and beyond when serving your vehicle and continually check on you to see if you need anything. More
Service at the dealership is great, always have a great experience. For basic services is excellent experience. For basic services is excellent More
I had consist trouble with the radio head unit in my wrangler and this dealership worked tirelessly to resolve them for me, as well as giving me a complimentary oil change, car wash, interior clean, and wrangler and this dealership worked tirelessly to resolve them for me, as well as giving me a complimentary oil change, car wash, interior clean, and loaner. My service advisor was amazing, going above and beyond for me, and communicated so well and kept me informed every step of the way! More
Quick and easy express service. Professional curious throughout the whole process. Tha m you guys! Professional curious throughout the whole process. Tha m you guys! More