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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

October 04, 2016

A one stop, in depth experience, wrapped in respect! I'm an "old timer"...as the years past, I have discovered Hoffman to be a dealership that offers the customer a smooth process. And, every effort is More

by ACOSTELLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Walter Pethick, Al Ramos
Oct 05, 2016 -

Hoffman Lexus responded

Hello ACOSTELLO0, Thank you for choosing Hoffman Lexus! It is very important that our customers feel valued and heard. The purchase of a car, especially a luxury vehicle, is a huge investment and we want to ensure you are well informed, comfortable and pleased with your vehicle. See you at your next service appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 04, 2016

As good as itgets My RX 350 was due for 25k service. I was able to make the appt on the day and time I wanted.. Lindsay was very good with check in . My car was rea More

by BERTHARMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 04, 2016 -

Hoffman Lexus responded

Hi BERTHARMA, Thank you for choosing Hoffman Lexus for the service of your RX 350! We are pleased to hear that you enjoyed our waiting area and that Lindsay and the service team were able to perform the maintenance that your vehicle needed in a timely manner. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 04, 2016

Great service! Ryan Mendez provided me with great customer service. Was friendly and knowledgeable. Answered all my questions and was very patient. Made my first More

by Yelitza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Peter Quagliaroli
Oct 04, 2016 -

Hoffman Lexus responded

Hello Yelizta, Thank you for choosing Hoffman Lexus, and congratulations on the purchase of your new vehicle! We are pleased to hear that Ryan provided you with great customer service and was able to answer all your questions. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks for the recommendations, and we will see you when your Lexus is in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 03, 2016

137,000 mile service Bob Dinapoli and his staff are all very pleasant in arranging the service and a loaner car. The service people are efficient, trustworthy, and my car More

by KATHEAGABLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Felix who brought the loaner and returned my car are very pleasant., Bob DiNapoli
Oct 03, 2016 -

Hoffman Lexus responded

Hello KATHEAGABLE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that Bob and the service team were able to perform the maintenance on your vehicle in a timely manner and get you back out on the road again as soon as possible. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist. Hoffman Auto Group. Driven by trust.

October 03, 2016

First Rate Service The service is always first rate and the service professionals - all of them I've dealt with - are pleasant, informed and a pleasure to work with. Bes More

by Alan P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Micki Freeman
Oct 03, 2016 -

Hoffman Lexus responded

Hi Alan P, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that our service team have always been able to provide you with professional customer service. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 02, 2016

Professional Matt Louis is easy to work with and professional. He immediately returned my calls and gave an excellent overview of the car I was interested in. Wou More

by CORAN5392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Matt Louis
Oct 03, 2016 -

Hoffman Lexus responded

Hi CORAN5392, Thank you for choosing Hoffman Lexus and providing us with your feedback about your most recent purchase. Matt and our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 01, 2016

Best Ever I have used the service center for over three years. Always professional helpful and friendly. Highly recommend. I would not have my Lexus serviced a More

by MJHCPA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Oct 03, 2016 -

Hoffman Lexus responded

Hello MJHCPA1, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that our service team has been professional and helpful to you for the past three years. Thank you so much for your feedback and your continued trust in Hoffman Lexus to keep your vehicle in excellent condition. We look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 30, 2016

My 2008 LX 570 I took my car in for service, they noticed a problem with it. Ordered the parts and got it fixed. They gave me a a brand new complimentary vehicle to More

by Altareb01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 30, 2016 -

Hoffman Lexus responded

Hi Altareb01, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that the service team was able to make the repairs to your vehicle in a timely manner with great customer service and that you enjoyed our loaner Lexus. We appreciate your feedback and are always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 30, 2016

Professional and friendly service Sarah greeted me and was ready to review my service appointment within 2 minutes of my arrival. The work was done in the time frame estimated and I g More

by brownscottw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Sep 30, 2016 -

Hoffman Lexus responded

Hello bownscottw, Thank you for trusting Hoffman Lexus for your vehicle service needs! We are pleased to hear that Sarah and the team were able to finish the maintenance on your Lexus in a timely manner, and that you enjoyed our waiting area. ! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

owner 2007 lexux400h Very pleased very help full fast service and a great job.Would take my vehicle back again.Caitlin called me back faster than I thought.im happy to hav More

by LEBLANCSAUTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Lamphier
Sep 29, 2016 -

Hoffman Lexus responded

Hello LEBLANCSAUTO, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that Caitlin and our service team were able to perform the necessary maintenance in a timely manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

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