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Hoffman Lexus
East Hartford, CT
1,640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,640 Reviews of Hoffman Lexus
October 10, 2016
Great customer service! Shuttle was quick and provided at the scheduled times. Car was washed and ready to go when picked up.everything went smoothly Shuttle was quick and provided at the scheduled times. Car was washed and ready to go when picked up.everything went smoothly More
by AJ2050
Verified CustomerEmployees Worked With
Sarah Gagnon
October 10, 2016
Excellent Service as always The service dept at Hoffmann Lexus is outstanding. The people are friendly, efficient and very service oriented. And the work done there in my exper The service dept at Hoffmann Lexus is outstanding. The people are friendly, efficient and very service oriented. And the work done there in my experience has always been top notch. More
by CHRIS.LAPLACA
Employees Worked With
Sarah Gagnon
October 10, 2016
Great service I was very pleased with my first service at Hoffman Lexus. It was on time and efficient. The breakfast menu was an unexpected treat, as well has havin I was very pleased with my first service at Hoffman Lexus. It was on time and efficient. The breakfast menu was an unexpected treat, as well has having the car cleaned and vacuumed after the service. I recommend. More
by MGRAPHIX
Employees Worked With
Lindsay Fenton, Tom Ryan
October 10, 2016
Great service Brought my 2016 IS 300 in for its forts service (5,000) miles and for as busy as it was I was in and out in 40min. I had them check out a scratch I go Brought my 2016 IS 300 in for its forts service (5,000) miles and for as busy as it was I was in and out in 40min. I had them check out a scratch I got when someone hit my car in the grocery store and even with that done 40 min is all it took. The auto body shop wet sanded it and it looks as good as new. I was very pleased with the service and look forward to the next service at 10,000 miles. More
by heath7046
Employees Worked With
Kevin Schoffield
October 09, 2016
Repair of a deep scratch on my Lexus After a routine service check to change the oil and filter on my car, I noted a deep scratch on my car door hours later that day. It appeared to me to After a routine service check to change the oil and filter on my car, I noted a deep scratch on my car door hours later that day. It appeared to me to have possibly occurred during the service as I had made only one other brief stop that day. I called Lexus service and brought the car back the following day. Mr.Tracey looked at my car and said that he would have it repainted for me with no charge. That was so honorable of him to take care of that so quickly. I so much appreciated that. Monica was neat to work with also during the initial service check. She is very sweet and friendly and trustworthy. Thank you both for the exceptional customer service. More
by JUDITH.H.PALM
Employees Worked With
Craig Tracey, Monica Pelletier
October 07, 2016
Great job Lindsey! Lindsey provided great service and was very professional and timely with administrative tasks. Lobby is clean and comfortable while waiting. Oil chang Lindsey provided great service and was very professional and timely with administrative tasks. Lobby is clean and comfortable while waiting. Oil change did not take too long and price is great for service done. More
by CTANG1992
Employees Worked With
Lindsay Fenton
October 06, 2016
Own 4 Lexus vehicles - customers since 1989 We keep coming back because of the exceptional service provided by the Hoffman group. Have purchased cars and serviced them at this dealership for 30 We keep coming back because of the exceptional service provided by the Hoffman group. Have purchased cars and serviced them at this dealership for 30 years. More
by myralberman
Employees Worked With
Kevin Schoffield, Lindsay Fenton
October 05, 2016
Small details overlooked Micki was a very nice associate. However, some small things were lacking. There basket of food in the service lounge was empty, as were the k cups. My Micki was a very nice associate. However, some small things were lacking. There basket of food in the service lounge was empty, as were the k cups. My biggest issue was the fact that my car was rinsed and not washed as promised. When j picked up my car it still had dirt marks on it. This needs to be improved upon. More
by JTAM
Employees Worked With
Micki Freeman
October 05, 2016
Service Great experience. The staff and the quality of work at Hoffman Lexus were top notch. Will defiantly be returning to have the service done on my vehi Great experience. The staff and the quality of work at Hoffman Lexus were top notch. Will defiantly be returning to have the service done on my vehicle. More
by CGULICK
Employees Worked With
Monica Pelletier
October 05, 2016
Lexus IS250 Service Overall the experience was exceptional. Work was completed on time and a loaner was provided. Communication was great. Service consultant followed up Overall the experience was exceptional. Work was completed on time and a loaner was provided. Communication was great. Service consultant followed up multiple times to provide status. My only complaint is cost. Shop rates exceeding $125 is very high. Paying $500 for a couple hour job makes these cars unaffordable to maintain. Likely the reason why many customers turn down preventative maintenance. More
by RENOUF.JU
Employees Worked With
Micki Freeman
