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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

September 29, 2016

Best Experience I've Had With Any Dealer or Salesman I've leased two vehicles from Hoffman Lexus, and both transactions were silky smooth. My more recent salesman, Tom Ryan, took great care to ensure I More

by KINGFRIDAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Tom Ryan
Sep 29, 2016 -

Hoffman Lexus responded

Hello KINGFRIDAY, Thank you for choosing Hoffman Lexus and congratulations on your new lease! We are happy to hear that Tom and the sales team were able to make the purchasing process smooth and pleasant! Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 28, 2016

Best Car Buying Experience Ever!! The service at Hoffman Lexus was phenomenal! Walter and Karan were both very knowledgeable and customer oriented. They both offered me a vehicle in my More

by JAMIE.SILKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Sep 28, 2016 -

Hoffman Lexus responded

Hello JAMIE_SILKOWSKI, Thank you for choosing Hoffman Lexus, and Congratulations on your new vehicle! We are pleased to hear that Walter, Karen, Al and the sales team were able to answer all your questions and provide you with excellent customer service. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks for the recommendations and we will see you when your Lexus is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 27, 2016

2016 Lexus RX350 Kevin Schofield is a very knowledgeable salesperson. He went above and beyond the call to get a time sensitive sale procured and delivered. Kevin has More

by NYY1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield
Sep 28, 2016 -

Hoffman Lexus responded

Hi NYY1948, Thank you for choosing Hoffman Lexus. We appreciate that you trusted the knowledge and dedication of Kevin to ensure your vehicle was exactly what you wanted, and that it was delivered to you in a timely manner. We look forward to seeing you again in the future. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 26, 2016

My experience with Lexus is always good. Lexus prides itself on value and customers service. My car was service in a timely manner. I am aware that getting a car washed by a dealer is not More

by SG17POWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 29, 2016 -

Hoffman Lexus responded

Hello SG17POWELL, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that our service team was able to provide you with great customer service and have your Lexus ready in a timely manner. We do apologize that our car wash did not perform up to par and we would like to invite you to come back in at your convenience to have the vehicle rewashed. Let us know if there is anything else we can do to help you in the meantime. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 26, 2016

Great experience Excellent service department. I worked with Robert Dinapoli who was very professional. The facilities were top notch and service completed in a time More

by ATDOT34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 28, 2016 -

Hoffman Lexus responded

Hello ATDOT34, thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that Robert and the service team performed the maintenance on your Lexus in a timely and professional manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 26, 2016

2005 LX 330 150,000 service checkup Micki was great as she stayed late on Thurs to fit me in early for Friday. She made sure everything was done and the car is running great. More

by MARTY14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 28, 2016 -

Hoffman Lexus responded

Hi MARTY14, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to hear that Micki and the service team were able to get you back out on the road and make sure that your vehicle is running great. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

Outstanding Service Highly recommend! My experience at Hoffman Lexus dealership was a very positive experience. This was my first car purchase, Foy made this a very smooth process. This de More

by Sandy435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Foy Woody Hammonds
Sep 28, 2016 -

Hoffman Lexus responded

Hello Sandy435, Thank you for choosing Hoffman Lexus and congratulations of your new vehicle! We are pleased to hear that Foy and our sales team were able to make the purchasing experience smooth and provide you with awesome customer service. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

Great working with Micki Freeman Shuttle ride back and forth to work and efficient and friendly service department makes it a pleasure to have routine service done on my Lexus. More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 28, 2016 -

Hoffman Lexus responded

Hi Teresa, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that our service team was efficient and friendly and that we were able to give you a ride to work and back! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

No Nonsense Dealer ought a 2016 ES-350 this week. They got it for me from NJ rtather than convincing me to buy a loaded one from their lot. Kevin was excellent to deal w More

by ANWARDIANA06043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Q, Kevin Schoffield
Sep 28, 2016 -

Hoffman Lexus responded

Hello ANWARDIANA06043, Thank you for choosing Hoffman Lexus and congratulations on your new ES-350! We are happy to hear that Kevin and the sales team were able to get you the vehicle you wanted, even when that meant shipping it from NJ! They are a great team, ensuring your experience is exceptional and that you are ready to hit the road in you new Lexus. We look forward to servicing your ES-350 to keep it running great for you. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 22, 2016

service The service department sent a person to pick-up my car and leave a loaner car. This was a wonderful service because I have a knee injury. More

by NJLCA49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Sep 28, 2016 -

Hoffman Lexus responded

Hello NJLCA49, Thank you for choosing Hoffman Lexus for you vehicle service needs. We are pleased to hear that our service team was able to accommodate to your injury by coming to pick up our vehicle at your home. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Hope you feel better soon! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

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