Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Lexus
East Hartford, CT
1,640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,640 Reviews of Hoffman Lexus
July 21, 2015
new car 1st servvice very well organized, courteous staff, work completed on time, car washed and very clean, offered sandwith which was very good and unexpected. Service very well organized, courteous staff, work completed on time, car washed and very clean, offered sandwith which was very good and unexpected. Service area was very clean which meant to me that they care about how they take care of my car. More
by BOB
Verified Customer
July 21, 2015
Great Experiance Everyone was great they made leasing my new Lexus very easy and enjoyable Everyone one was very helpful, professional and were able to answer all qu Everyone was great they made leasing my new Lexus very easy and enjoyable Everyone one was very helpful, professional and were able to answer all questions More
by ROMANOSTACY
Employees Worked With
Kevin Schoffield, Walter Pethick, Al Ramos
July 21, 2015
Great service as always . I needed a slashed tire replaced with limited time to get it fixed due to my very busy schedule... and they fit me in same day. After checking my ot . I needed a slashed tire replaced with limited time to get it fixed due to my very busy schedule... and they fit me in same day. After checking my other matched tire they actually talked me out of replacing a second tire because it still had enough tread on it. More
by JR
July 21, 2015
Lexus service new in town New in town .. I forgot the person's name but he was pleasant, knowledgeable and made my experience better than expected.. Excellent.. Nice waiting ar New in town .. I forgot the person's name but he was pleasant, knowledgeable and made my experience better than expected.. Excellent.. Nice waiting area Kept me up to date More
by RIVERALUCIANO
Employees Worked With
Don't remember his name, Craig Tracey
July 20, 2015
Good customer service. Everything is great from the minute I get there to end want I pick up my car . The treat very well and the delevery my Car inside and all wash read Everything is great from the minute I get there to end want I pick up my car . The treat very well and the delevery my Car inside and all wash ready to go. More
by BRUNOALLEGRINI
Employees Worked With
Micki Freeman
July 20, 2015
Always top notch service!! The staff at Hoffman Lexus Service are just amazing! They are so accommodating and kind. Monica the service associate was helpful and just so nice. Ji The staff at Hoffman Lexus Service are just amazing! They are so accommodating and kind. Monica the service associate was helpful and just so nice. Jim Berube the manager even stopped by to say hello. The truly live up to their motto " Hoffman Lexus driven by trust" ! More
by RNLINDA97
Employees Worked With
Monica Pelletier
July 20, 2015
first time scheduled maintenance Thank you for taking such good care of my car and me. I'm new to Lexus and am leasing an IS250AWD. I was pleasantly surprised that I received breakfas Thank you for taking such good care of my car and me. I'm new to Lexus and am leasing an IS250AWD. I was pleasantly surprised that I received breakfast (very tasty) and that the service area wasn't a "typical" car garage. Very nicely done. Very pleasant employees also. Thanks again! More
by BOBTERRIER
July 20, 2015
Excellent Customer Service Excellent customer service! Same-day appointment scheduled without fuss. The service department is very friendly. Sales staff continue to maintain exc Excellent customer service! Same-day appointment scheduled without fuss. The service department is very friendly. Sales staff continue to maintain excellent customer service even after the vehicle was purchased. Mr. Michael Pease in particular took care of us during the car-buying experience and now at the maintenance service phase of our experience. HIGHLY RECOMMEND everyone to check them out! More
by bieutran
Employees Worked With
Micki Freeman
July 20, 2015
Amazing as always - YAY for Tom's return :) This is the 10th deal that my family and I have just completed with Tom Ryan and 8th through Hoffman Lexus. Tom is a class act to work with and makes This is the 10th deal that my family and I have just completed with Tom Ryan and 8th through Hoffman Lexus. Tom is a class act to work with and makes sure he takes care of you like family. Excellent service from start to finish. I would recommend Tom to anyone looking for a personable, genuine and caring salesperson. I'm so glad he's back here. We are never disappointed and always impressed with the service from everyone at Hoffman. More
by kbuttero
Employees Worked With
Al Ramos, Tom Ryan
July 18, 2015
"Another Great Sales Experience" I just purchased my 7th vehicle from Hoffman Lexus. From the onset with Sales Consultant, Tom Ryan to the finance office with Al Ramos, the experienc I just purchased my 7th vehicle from Hoffman Lexus. From the onset with Sales Consultant, Tom Ryan to the finance office with Al Ramos, the experience was as always "outstanding". More
by Diane R
Employees Worked With
Al Ramos, Tom Ryan
