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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

July 17, 2015

Excellent service and experience Raj was very helpful and was with us each step of the way until our new vehicle had arrived from the port. He was very friendly, informative, and per More

by AMYDANIELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli
Sep 15, 2015 -

Hoffman Lexus responded

Hello AMYDANIELS, Thank you for choosing Hoffman Lexus. We are pleased to hear you had an excellent experience and went home with the exact car you wanted. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

great Lexus experience New car was purchased with no hassle and I believe we received a fair price. Carlos was a great salesman and Rebecca was very patient and helpful in More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Peter Quagliaroli, Rebecca Halprin
Sep 15, 2015 -

Hoffman Lexus responded

Hello Joe H, Thank you for choosing Hoffman Lexus and sharing your feedback on your experience. Carlos and Rebecca are always happy to ensure receive excellent service. We look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Good service I found the service employee very friendly and helpful. I also found it great to be able to text him. He promptly answered any question More

by HSLIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2015 -

Hoffman Lexus responded

Hi HSLIV, Thank you for choosing Hoffman Lexus service. We are pleased to hear you had a great experience with Jeffrey and enjoyed our texting feature to keep you updated and informed during your service visit. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Hoffman Lexus Continues To Impress / Kevin Schofield I just purchased my 4th Lexus from Hoffman. My overall experience was outstanding. I was treated well by all involved, was very satisfied with the exp More

by Steve Zim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Kevin Schoffield, Monica Pelletier
Sep 15, 2015 -

Hoffman Lexus responded

Hello Steve Zim, We are thrilled to read your positive comments on working with our sales consultant Kevin! We value what our customers have to say and thank you for continuing to choose us for such a major purchase. We trust you are loving your 4th and newest Lexus. See you at your next scheduled maintenance. Thank you for choosing Hoffman Lexus and sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

Oil change and emissions testing Everything was great. I was originally scheduled on Monday, but you had a power outage. I called Mon afternoon to reschedule and you got me in the n More

by Dean Rapoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Sep 15, 2015 -

Hoffman Lexus responded

Hello Dean Rapoza, Thank you for choosing Hoffman Lexus to address your vehicle's oil change and emissions testing. We appreciate your feedback on our service team. They are committed to ensuring you have an exceptional experience at every visit. See you soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

service experience I just like to again thank my service rep MICKI for taking the extra efford to get a fix on my seat belt problem!!!!! Mike Gingrave More

by Mike G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 15, 2015 -

Hoffman Lexus responded

Hi Mike, Thank you for choosing Hoffman Lexus service! Micki is always happy to go above and beyond to ensure your vehicle is running safely and efficiently. We are pleased to hear your seatbelt concern was remedied and we look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

A woman buying a car.....Tom Ryan makes it easy ! I returned to Hoffman Lexus to purchase my second car because of the incredible way Tom Ryan handles his customers...respect, caring and goes out of h More

by SUNSHINE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Rebecca Halprin, Tom Ryan
Sep 15, 2015 -

Hoffman Lexus responded

Hello SUNSHINE, Thank you for choosing Hoffman Lexus for the purchase of your second car. We appreciate your feedback on our sales consultant Tom Ryan. Tom is always happy to go above and beyond to provide an exceptional experience. We trust you are loving your newest Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Not the best experience I have had in my 6 years. I brought the vehicle in for its first service. Mr. DiNapoli was friendly and adjusted the navigation system for me. The car was professionally cle More

by TSF1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Monica Pelletier
Sep 15, 2015 -

Hoffman Lexus responded

Hi TSF1940, Thank you for choosing Hoffman Lexus. We sincerely apologize for your frustration with your recent visit. I have been made aware that our service manager, Craig Tracey, spoke with you and remedied your tire concern. We are truly sorry for the miscommunication with our delivery specialist, Rebecca. Our team is committed to ensuring you have an exceptional experience. Please let us know if there is anything else we can do for you. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Excellent Customer Service I arrived at Hoffman Lexus Dealership with the intent of viewing their showroom with the intent of a later purchase.i received an experience as though More

by GFORCEINBLUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Peter Quagliaroli, Rebecca Halprin
Sep 15, 2015 -

Hoffman Lexus responded

Hello GFORCEINBLUE, We are thrilled to read that you received excellent customer service during your visit with us at Hoffman Lexus. Our Lexus team is dedicated to ensuring you have an exceptional experience with us every time. We trust you are loving your new Lexus and look forward to seeing you again when you are in for service. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Superb service and new purchase The care imparted by the service department was superb. Monica Pelletier was a pleasure to work with, as her professional attention to details and her More

by Happy with Hoffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Walter Pethick, Al Ramos, Monica Pelletier
Aug 28, 2015 -

Hoffman Lexus responded

Hi Happy with Hoffman, We are thrilled to read that you had superb service from our advisor Monica. Monica is always happy to address any concerns with your vehicle and ensure it is running safely and efficiently. Thank you for your feedback on Mr. Villaverde, Mr. Pethick and Mr. Ramos. Our Lexus team is committed to ensuring our customers receive exemplary service at every visit. We trust you are loving your Lexus and we look forward to seeing you next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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