Hoffman Lexus

Exh repair service. In these days its seems costumer service and courtesy are lost. It has been our experience at two different Hoffman dealership that this has not been In these days its seems costumer service and courtesy are lost. It has been our experience at two different Hoffman dealership that this has not been lost. So thank you for great service. More

Excellent Service Center!!! I really like taking my automobile to this Hoffman Service. The representatives are extremely pleasant, I usually go through Monica and this time I w I really like taking my automobile to this Hoffman Service. The representatives are extremely pleasant, I usually go through Monica and this time I went thru Lindsay since Monica was not in. Lindsay, is equally efficient and understanding. I have been to other dealerships where they pressure you into doing services that are not needed, but at Hoffman, I trust their recommendation and they also understand customer's limitation and prioritize what needs to be done absolutely and what needs to be done in the near future or postponed to six months etc. The lounge is good to stay and get the service done during Saturday appointments, on working days they representative drops me off at work and picks me up in the evening - very convenient. Overall, I am extremely pleased with the Service Department!!! Great work and great team. More

Service Experience I worked with Bob DiNapoli of the East Hartford, Connecticut dealership and have to say, he's truly the best customer service representataive I've eve I worked with Bob DiNapoli of the East Hartford, Connecticut dealership and have to say, he's truly the best customer service representataive I've ever worked with. My family owns two Lexus vehicles and everytime we bring our car in for service and have Bob as a service rep I leave there feeling confident and reminded why I drive a Lexus. Thank you Bob for all you do. The Valentine Family More

Look forward to Service at Hoffman Lexus! Always a pleasant experience visiting the service department at Hoffman Lexus. Courtesy and efficiency rule the day, and peace of mind knowing that o Always a pleasant experience visiting the service department at Hoffman Lexus. Courtesy and efficiency rule the day, and peace of mind knowing that one's vehicle will receive the best possible care!!!!! More

Great car buying experience We just purchased a Lexus RX, and had a great experience. Ryan, Peter, Rebbeca and Ashley made it a great experience. From the initial discussion We just purchased a Lexus RX, and had a great experience. Ryan, Peter, Rebbeca and Ashley made it a great experience. From the initial discussion through to delivery of the vehicle, the team made this great. Sebastian set everything up from my discussions with Ashley, so it went smoothly from the moment I got there. Thank you! More

Excellent Service Department Micki Freeman provided outstanding customer service. She carefully listened to my concerns, kept me informed of repair status, and made me feel confi Micki Freeman provided outstanding customer service. She carefully listened to my concerns, kept me informed of repair status, and made me feel confident about bringing my car to Hoffman Lexus Service Department. More

Michael Pease made my purchase easy from start to finish. From bringing my Lexus IS to my home for a test drive to delivering it after 6pm to accommodate my schedule , my experience at Hoffman was exceptional From bringing my Lexus IS to my home for a test drive to delivering it after 6pm to accommodate my schedule , my experience at Hoffman was exceptional. Michael Pease was thorough and attentive to my concerns and even called me the next day to make sure I didn't have any unanswered questions. I certainly would recommend the dealership for a professional approach to a car purchase More

Great listners and follow through Many dealers seem to want to hustle you. I found Mark Pfahler at Hoffman Lexus to be just the opposite. Mark is a great listener, followed through o Many dealers seem to want to hustle you. I found Mark Pfahler at Hoffman Lexus to be just the opposite. Mark is a great listener, followed through on all my questions and concerned and waited for me to make my own choices. Most salesmen take years to learn these fine points but Mark seems to incorporate them in his personality. Great experience and I would do it again. More

Excellent customer service I recently purchased my car from this dealership. I had an excellent experience starting from the test drive to finalizing and buying the car. They ar I recently purchased my car from this dealership. I had an excellent experience starting from the test drive to finalizing and buying the car. They are very professional and they listen to the customer and do everything to make sure the customer is satisfied completely. Will recommend anyone to this dealership to buy or lease their cars... More

Always comfortable at Hoffman Lexus Mark approached me while I was at the dealership for service. Since I was in the market for a replacement Lexus, I sat down with him and we explored Mark approached me while I was at the dealership for service. Since I was in the market for a replacement Lexus, I sat down with him and we explored my options.. I ended up purchasing a month earlier than expected, thanks to his patience and helpfulness, and I am pleased to recommend him to other potential buyers! More