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Hoffman Lexus
East Hartford, CT
1,640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,640 Reviews of Hoffman Lexus
January 11, 2016
CD error My sincere appreciation to Derrick who tried to help me over the phone with my stuck CD problem before I even scheduled an appointment. I did have to My sincere appreciation to Derrick who tried to help me over the phone with my stuck CD problem before I even scheduled an appointment. I did have to drive in for a scheduled appointment but Derrick came to the rescue and the CD was removed. No more CD player but I appreciate all the suggestions and help. More
by clairwood
Verified CustomerEmployees Worked With
Derrick not sure of last name and the lovely young lady who checked me in sorry, can't remember her name , Bill Jones
January 11, 2016
Emergency situation and all my expectations were met As always the service was excellent. I had an emergency situation and by days end I was on the road safe and sound. Job well done As always the service was excellent. I had an emergency situation and by days end I was on the road safe and sound. Job well done More
by MUMFORD.EUGENE
Employees Worked With
Lindsay Fenton
January 09, 2016
Consistently Excellent! Professional and courteous staff paired with highly reliable service is alway appreciated. While we don't deal directly with the service technicians, Professional and courteous staff paired with highly reliable service is alway appreciated. While we don't deal directly with the service technicians, it's nice to know that Hoffman recruits and retains people who understand how important good car repair service is. Thank you. More
by nikpcjjLEX2016
Employees Worked With
Do not remember the name of the young lady who also assisted with my service appointment., Bob DiNapoli
January 08, 2016
Service Work is always done correctly and in a timely manner. Always comes in within the dollar estimate. Your service staff is easy and pleasant to work Work is always done correctly and in a timely manner. Always comes in within the dollar estimate. Your service staff is easy and pleasant to work with...... More
by jkbyrne
Employees Worked With
Bob DiNapoli, Lindsay Fenton, Monica Pelletier
January 08, 2016
efficient and honest Bob DiNapoli always handles the service in a very caring way. i trust his judgment in making necessary recommendations. i have been with Hoffman Lexus Bob DiNapoli always handles the service in a very caring way. i trust his judgment in making necessary recommendations. i have been with Hoffman Lexus since 2002 More
by rkenny0
Employees Worked With
Bob DiNapoli
January 07, 2016
New Year New Car! Went to Hoffman Lexus for tune up on 2007 gs350. While waiting - ran into the only salesperson we will ever purchase a Lexus from, Ryan Mendez, and he Went to Hoffman Lexus for tune up on 2007 gs350. While waiting - ran into the only salesperson we will ever purchase a Lexus from, Ryan Mendez, and he showed me a 2013 gs 350 Fseries that he knew had everything we wanted in a car. With little fuss- Ryan was able to put us into the car, that day!!! Never any pressure from him- our Hoffman Lexus experience in both sales and service with Bob DiNapoli sells us over and over again. More
by Yaylexus3
Employees Worked With
Sebastian Chodulski, Ryan Mendez, Bob DiNapoli
January 07, 2016
Service personnel are courteous cooperative and honest. I have been dealing withHoffman Lexus for about 15 years and have always found the staff to be most accommodating, courteous and honest. The work is I have been dealing withHoffman Lexus for about 15 years and have always found the staff to be most accommodating, courteous and honest. The work is completed on time and as described. There are no hidden surprises when it comes time to pay the bill. Micki Freeman is particularly attentive to the need's of the customer and makes one feel confident that things will be done correctly the first time. More
by DRWIT
Employees Worked With
Micki Freeman
January 07, 2016
Wonderful experience The service department is wonderful at hoffman lexus!! They listen to you and are there to make sure your car is working perfectly!!! Thank you!! The service department is wonderful at hoffman lexus!! They listen to you and are there to make sure your car is working perfectly!!! Thank you!! More
by LAUREN_LOGIUDICE
Employees Worked With
Micki Freeman
January 07, 2016
outstanding customer service!! I have never had a bad experience at this dealership. I continue to go back to purchase vehicles there. From service to finance, they go above and bey I have never had a bad experience at this dealership. I continue to go back to purchase vehicles there. From service to finance, they go above and beyond to make you feel comfortable in your experience.I would highly recommend this Dealership. More
by BEGAN2862
Employees Worked With
Al Ramos
January 06, 2016
Service Maintenance As always the service is professional, polite and thorough. Was a little disappointed that the car didn't get a very needed wash but I'm sure that wa As always the service is professional, polite and thorough. Was a little disappointed that the car didn't get a very needed wash but I'm sure that was because of the weather! Otherwise...perfect. More
by YMCORNEAU
Employees Worked With
Micki Freeman
