Hoffman Lexus

Unhappy and unprofessional service Over promised and under delivered. Inefficient. Wasted a lot of my time. After being delayed over 1/2 hour over promised time, a service associa Over promised and under delivered. Inefficient. Wasted a lot of my time. After being delayed over 1/2 hour over promised time, a service associate blocked by exit with another customers car and told to me wait. Count me as lost customer More

Service at its best Was very impressed by the service provided. The service advisor (Lindsay Fenton) was very friendly & helpful. They also provided free vaccum & car was Was very impressed by the service provided. The service advisor (Lindsay Fenton) was very friendly & helpful. They also provided free vaccum & car wash. Everything was perfect. But I suggest them to put a paper on the wet mats, as it gets dirty again once u are set to go. More

great great service!!! Mark was friendly and helpful in getting us a deal. He also helps us getting to know the new car a lot. We did referred a friend to him after our purc Mark was friendly and helpful in getting us a deal. He also helps us getting to know the new car a lot. We did referred a friend to him after our purchase. More

promptness So far, al of my maintenance services have been a good experience. There has been excellent communication, being prompt and very clear of what is to So far, al of my maintenance services have been a good experience. There has been excellent communication, being prompt and very clear of what is to be done. They are also very respectful, which is important to me, especially being a female. I have had very uncomfortable experiences at other facilities. Thank you Hoffman. More

great bob diNapoli is a gem. extremely accommodating and helpful. he is available to help and to assist. one reason i elect to lease a lexus. bob diNapoli is a gem. extremely accommodating and helpful. he is available to help and to assist. one reason i elect to lease a lexus. More

Awesome service rep Great service. Polite, prompt professional, expedient, all questions answered before asked what a wonderful employee you have !! Keep up the good Great service. Polite, prompt professional, expedient, all questions answered before asked what a wonderful employee you have !! Keep up the good work. Will be sure to visit again when I'm in the in all service says are needed happy new year More

on time...car washed...plus breakfast included! Lindsay very efficient. The customer waiting area always neat and clean. This was a scheduled oil change but another excellent service experience at H Lindsay very efficient. The customer waiting area always neat and clean. This was a scheduled oil change but another excellent service experience at Hoffman Lexus. More

5000 Mile Service Very customer focused dealership. Everyone is knowledgable on Lexus and very friendly. I am really appreciating the customer service. So much better Very customer focused dealership. Everyone is knowledgable on Lexus and very friendly. I am really appreciating the customer service. So much better than Manchester Acura where I bought my previous vehicle. More

Replace the transmission at 61000 miles????? I recently brought in my 2010 RX350 because of transmission issues. Bob was my service rep and was very pleasant to work with. He was professional i I recently brought in my 2010 RX350 because of transmission issues. Bob was my service rep and was very pleasant to work with. He was professional in his dealings with me and did his best to help me understand the issues with my car. Bob is the reason why I would recommend this service center. I am, however, quite disappointed that my transmission needed replacement after 61000 miles. I have been driving for 44 years and have owned many cars. I have never had transmission problems. Now I own a Lexus and the transmission needs replacement??? Lexus is supposed to be a quality brand and I am extremely disappointed in the brand. More

Hoffman Lexus always provide good service. Hoffman Lexus service staff are very professional and friendly. They provide good service on my are when I bring it in for service. Keep up the goo Hoffman Lexus service staff are very professional and friendly. They provide good service on my are when I bring it in for service. Keep up the good work. More