Hoffman Lexus

Salesman was courteous and attentive to our requests Appreciate Hoffman meeting our price to win our business, and Karan was good. It took two attempts to prep our car. When we drove it off it was not we Appreciate Hoffman meeting our price to win our business, and Karan was good. It took two attempts to prep our car. When we drove it off it was not well cleaned on windshield and hood paint had swirl marks. Paperwork man bordered on awful. He tried to sell us at least 5 overpriced ( suspect high commission) items. This was a big turnoff and made us feel that were in one of those used car lots on the Berlin Turnpike. More

Professional, coordinated and efficiently done. I do not fill out this aspect of the survey. My answer is in the above block. Also, I see no need, on your part, to send me two emails and a personal I do not fill out this aspect of the survey. My answer is in the above block. Also, I see no need, on your part, to send me two emails and a personal telephone call the day before service to remind me that I have an appointment..OVERKILL. More

Excellent Service As usual, the service was excellent and the car was ready when they said it would be. Working with Bob DiNapoli makes everything easy, as he goes ou As usual, the service was excellent and the car was ready when they said it would be. Working with Bob DiNapoli makes everything easy, as he goes out of his way to please. More

Great Help Mr Robert Dinapoli, my service rep, is one of the most efficient and attentive individuals I've had the pleasure to with at Hoffman Lexus. Tony B Mr Robert Dinapoli, my service rep, is one of the most efficient and attentive individuals I've had the pleasure to with at Hoffman Lexus. Tony B More

Good experience People whom we dealt with were courteous, knew what they did, able to explain things clearly. The car that i bought was in a great condition and this People whom we dealt with were courteous, knew what they did, able to explain things clearly. The car that i bought was in a great condition and this team was able to get things done as told More

very efficient & accomodating Service & new tires in a day including a loaner. Very helpful & informative on service needs now & in near future.very friendly & always answered ques Service & new tires in a day including a loaner. Very helpful & informative on service needs now & in near future.very friendly & always answered questions promptly. Very helpful with phone syncing & other applications. More

Great Service My sales guy, Matt Louis is fantastic. I'm really happy with my new car. He has checked in on me and the car and I love that. My sales guy, Matt Louis is fantastic. I'm really happy with my new car. He has checked in on me and the car and I love that. More

My first car This was the best service I had. Each time I visited the dealership I was greeted with the same enthusiasm and respect. Ethan really took the time to This was the best service I had. Each time I visited the dealership I was greeted with the same enthusiasm and respect. Ethan really took the time to get to know me and what I wanted and expected. Thank you so much for helping me buy my first car! More

Above and beyond service👍 I noticed after 15k check up one of mats had worn down. They replaced all of mats!?? Also they noticed windshield was broken gave me a new one under w I noticed after 15k check up one of mats had worn down. They replaced all of mats!?? Also they noticed windshield was broken gave me a new one under warranty! More

Great Experience Had a flat tire and pulled into Lexus without an appointment obviously and was taken care of immediately and given a shuttle service ride to work in H Had a flat tire and pulled into Lexus without an appointment obviously and was taken care of immediately and given a shuttle service ride to work in Hartford. Dealth with Sarah Gagnon and she was a pleasure to work with. Thank you Sarah! More