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Hoffman Lexus

East Hartford, CT

4.6
1,620 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,620 reviews

May 26, 2016

recall on es350 i made an appointment for a recall and was told it would be 45 minutes to check and see if I needed any parts.Hoffmann Lexus took me on time and I was More

by STEVEWRX
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
May 27, 2016 -

Hoffman Lexus responded

Hi STEVEWRX, Thank you for trusting Hoffman Lexus to complete recall work on your ES350. We appreciate you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 26, 2016

I had an amazing experience They were very prompt and did a great job! I was impressed with the quick responses and completion of work. They also were able to text quickly with More

by LAXGRL7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
May 27, 2016 -

Hoffman Lexus responded

Thanks LAXGRL7 for choosing Hoffman Lexus service! We love reading about your amazing experience and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 26, 2016

easy and smooth Easy in and easy out! No stress and no hassle. Waited less than 90 minutes. Comfortable and convenient area with Wi-Fi and beverage. Would recommend. More

by ASROTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
May 27, 2016 -

Hoffman Lexus responded

Hi ASROTH, Thank you for trusting Hoffman Lexus service. We are glad to know that your visit was quick, no stress and you enjoyed our lounge. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 26, 2016

Good Customer Service I have received excellent customer service and would recommend this dealership. I received follow-up from the dealership regarding my satisfaction wit More

by risi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont remember the name of the service person., Bob DiNapoli
May 25, 2016

Excellent service by Sarah and others Overall excellence in all aspects from arrival to service to snacks to drop off at work to pickup. Have been using Hoffman since I bot my 2001 Lexus 1 More

by ABCPAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
May 26, 2016 -

Hoffman Lexus responded

Hello ABCPAC, Thank you for choosing Hoffman Lexus service. We are pleased to read you enjoy the amenities we offer and appreciate you as our customer. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

Best service around Bob Dinapoli and his team are just outstanding. They make servicing my vehicle a joy, something I actually look forward to. There is no effort on my More

by SAMIRJAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
May 26, 2016 -

Hoffman Lexus responded

Hello SAMIRJAIN, We are so pleased to read that Bob DiNapoli and his team make servicing your vehicle a joy! We are committed to providing the highest level of customer care to ensure a seamless experience. Thank you for trusting Hoffman Lexus service! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

Karan best sales person ever Karan is an excellent sales person the best I have ever seen. He represented Lexus to the highest standard. He gets 5 stars , Karan adds value to the More

by NPATTERSON11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Singh
May 26, 2016 -

Hoffman Lexus responded

Hi NPATTERSON11, Thank you for sharing your feedback on our Internet Coordinator Karan. He is committed to providing the highest level of service. We trust you are loving your new Lexus and look forward to seeing you at your first scheduled maintenance. Thanks for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

120,000 check-up Considering that there were more issues on our 1999 Lexus than we expected, Sarah was very patient as I was checking with my husband as to what he wan More

by HAI928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
May 24, 2016 -

Hoffman Lexus responded

Hi HAI928, Thank you for trusting Hoffman Lexus for your 120K mile service. Sarah is always happy to address any questions or concerns you have about your vehicle to ensure it is running safely and efficiently. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 22, 2016

Hoffman Lexus is the BEST This has been the best experience I have ever had at a dealership. Personnel are fantastic. Karan, Peter and Rebecca were great to work with. More

by RUTHDELMONTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Karan Singh
May 24, 2016 -

Hoffman Lexus responded

Thank you RUTHDELMONTE for choosing Hoffman Lexus for your recent purchase. Your feedback is important to our team and we are pleased to see your experience was 5-star worthy. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 21, 2016

love the Lexus brand This is my third Lexus purchase and I really am sold on this brand as they have been very reliable and safe. My previous 2 cars were a 1992 Lexus ES More

by ECHRZANOWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Ryan Mendez
May 24, 2016 -

Hoffman Lexus responded

Hello ECHRZANOWSKI, We are so pleased to read that Lexus has been your brand of choice for the past ten years. As you know Lexus is a reliable, safe, and exceptional brand. Your sales consultant Ryan Mendez, is committed to ensure you drive home in the exact vehicle you want. Thank you for choosing Hoffman Lexus. We look forward to servicing your vehicle in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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