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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

July 26, 2016

Great Sarah Gagnon did a great job in setting everything up. I had got a loaner car and was on my way in a few minutes. Work was done sooner than I expected More

by CANCIANJOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jul 26, 2016 -

Hoffman Lexus responded

Hello CANCIANJOHN, We are pleased to see that you had a 5-star worthy experience with our advisor Sarah! Our service team strives to provide a quick and efficient service visit. We look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 26, 2016

Hoffman Lexus Service Dept Recent service at Hoffman Lexus met all expectations!From the moment I was greeted by Sarah Gagnon my service tech to the finish everything was perfec More

by Bernies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jul 26, 2016 -

Hoffman Lexus responded

Thank you Bernies for choosing Hoffman Lexus service. We are thrilled to read that our team met your expectations. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 26, 2016

The staff worked with me. I was very happy with all the people that I talked with last Friday afternoon. Although my appt was on Saturday at 11 , I was not able to drop off t More

by No Hassle Dropoff
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Micki Freeman
Jul 28, 2016 -

Hoffman Lexus responded

Hello, Thank you for choosing Hoffman Lexus for your service needs. We are pleased that your experience was worthy of a 5-star rating from you. We appreciate you sharing your story and look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 25, 2016

Another Great Experience As always the service at Hoffman Lexus was excellent. We have bought 4 cars in a row from Hoffman Lexus because they make the ownership so easy. The s More

by CBOND0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jul 26, 2016 -

Hoffman Lexus responded

Hi CBOND0, Thank you for choosing Hoffman Lexus service and letting us know about your excellent experience. Bob is committed to providing a seamless experience and we appreciate you sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 25, 2016

160 K Service Appointment I was able to schedule my 160K service and coordinate a loaner car for this Saturday appointment. The vehicle service was completed within the time f More

by Bob Leary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jul 26, 2016 -

Hoffman Lexus responded

Hello Bob, Thank you for choosing Hoffman Lexus for your vehicles 160k service appointment. Our team is always happy to ensure your vehicle is running beautifully and you are back on the road quickly! See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 23, 2016

Great A loner for six days. Amazing. Sarah was great. Very friendly and kept me informed. Called every other day to keep me informed. Very helpful. She has More

by BKOWALEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jul 26, 2016 -

Hoffman Lexus responded

Thank you BKOWALEW for sharing your feedback on our advisor Sarah! We are so pleased to read that she was friendly and kept you informed throughout your vehicle's repair. She is always happy to ensure your vehicle is running beautifully. Thank you for trusting Hoffman Lexus service. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2016

Maintainer first service Good service for pick up vehicle from home and loan vehicle meantime.Vehicle got back as it was espected in time.Good service..Vehicle was washed and More

by pjashbhai
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve ( vehicle pickup), Karan Singh, Lindsay Fenton
Jul 22, 2016 -

Hoffman Lexus responded

Hi pjashbhai, Thank you for sharing your feedback on your recent service visit. Our service team is dedicated to ensuring your vehicle is running most efficiently and delivering it back to you nicely washed. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2016

Great service We were greeted inside and our service rep went over our appointment thoroughly. We waited in their very comfortable lounge area and had a great cup o More

by LANCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Jul 26, 2016 -

Hoffman Lexus responded

Lance, Thank you for trusting Hoffman Lexus to keep your vehicle well maintained and running most efficiently. We are so glad to read that you enjoyed our customer lounge and coffee. Our team is dedicated to delivering your vehicle back to you nicely washed. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2016

Excellent service Rapid service for a problem with fan/motor on heating/ a/c unit. Very fair prices. Great pickup and delivery of loaner car as well. Highly recommend H More

by ALANRMELTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jul 22, 2016 -

Hoffman Lexus responded

Hi ALANRMELTON, Thank you for choosing Hoffman Lexus service to repair your A/C. Our team is dedicated to ensuring your vehicle is running efficiently and you are back on the road quickly. We appreciate your sharing your feedback and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2016

My experience Unfortunately, the intermittent problem with my alarm was not solved. However, the service was great. The use of a loaner car was much appreciated. I More

by vadelstein7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Jul 22, 2016 -

Hoffman Lexus responded

vadelstein7, Thank you for trusting Hoffman Lexus! We apologize that your recurring alarm issue was not fully resolved during your most recent visit. Please let Lindsay know when to schedule a new appointment to address your concern. We appreciate you and look forward to seeing you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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