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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

July 31, 2016

Monica is THE BEST!!!!!! I brought 2 cars into Hoffman for servicing this past week. Monica handled both transactions. She is so warm, professional, thorough and totally exc More

by Lexus fan, Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Aug 10, 2016 -

Hoffman Lexus responded

Leslie, Thank you for trusting Hoffman Lexus service and letting us know you think Monica is the best! She is dedicated to ensuring your experience is seamless and your vehicle is running beautifully. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 31, 2016

The best ever. They're the best in salesmanship, very friendly yet very professional in services. They are also very helpful and encouraging. I will go back there ag More

by Dzukey, Christine959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Peter Quagliaroli, Matt Louis
Aug 10, 2016 -

Hoffman Lexus responded

Hello, We are so pleased to read that your recent experience with us was the best ever! Your satisfaction is our top priority and we are glad our team was helpful and encouraging. Thank you for choosing Hoffman Lexus. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 29, 2016

Buying or selling Cheapest guys in town and great service !! I have bought many cars at Hoffman and always been satisfied with the sales and service. Waiting room ni More

by Lexus guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Aug 10, 2016 -

Hoffman Lexus responded

Hi Lexus guy, Thank you for trusting Hoffman Lexus service. Your satisfaction is extremely important to our team and we are so pleased to read you enjoy our waiting room and breakfast. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 29, 2016

Painless Great group of people working here...amazing service . Sarah Gagnon was fabulous and set me up with everyone and everything I needed. Staff all timely More

by SBLAKE2220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Karan Singh, Sarah Gagnon
Aug 10, 2016 -

Hoffman Lexus responded

SBLAKE2220, Thank you for choosing Hoffman Lexus! Our team is dedicated to providing you with an excellent experience and we are glad to see your recent visit was 5-star worthy. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 29, 2016

The Hoffman team was very pleasant to work with. In particular, the primary Hoffman representative Karan did make the difference. He was very professional and knowledgeable, and he took the time t More

by MCWONG108
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Karan Singh
Aug 10, 2016 -

Hoffman Lexus responded

Hello MCWONG108, Thank you for choosing Hoffman Lexus for your recent purchase. Karan is dedicated to providing an outstanding experience and we are so pleased to read your glowing feedback. We trust you are loving your new Lexus! See you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 28, 2016

Feel like family Always very professional, knowledgable sales group, customer service people ready to help. No pressure sales. Will always go back to the Hoffman famil More

by OGCLEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Ethan Williamson
Jul 29, 2016 -

Hoffman Lexus responded

Thank you OGCLEM, for choosing Hoffman Lexus. We appreciate your loyalty and kind feedback. Our team looks forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 28, 2016

Not a good experience. It took 2 hours for a simple oil change. The recommended services were quoted at an outrageous price, then written up at lower prices when services we More

by CN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Micki Freeman
Aug 10, 2016 -

Hoffman Lexus responded

Hello CN, Thank you for trusting Hoffman Lexus for your recent oil change. We truly apologize for the frustration you experienced. Our team is dedicated to providing a quick and seamless visit and the events you describe are not what we uphold at our Lexus store. I would love the opportunity to speak with you personally if you have any questions or concerns. You can reach me at my email address: sara.scribner@hoffmanauto.com. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 28, 2016

Routine service Good customer service, once you can get through on the phone. Scheduled a loaner a few days before which was a must for me. Everything went smoothly More

by C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Jul 29, 2016 -

Hoffman Lexus responded

Hi C, Thank you for trusting Hoffman Lexus service! We are dedicated to providing a seamless experience and are glad to see a 5-star rating from you. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 27, 2016

Recent Lexus Lease My first lease and Hoffman Lexus made it so convenient. I had a lot of questions and Tom Ryan was a pleasure to deal with. The car is beautiful and is More

by Paul L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Tom Ryan
Jul 28, 2016 -

Hoffman Lexus responded

Hello Paul, Thank you for choosing Hoffman Lexus to lease your new vehicle! Tom is dedicated to helping you find the exact vehicle you are looking for. We trust you are enjoying your Lexus and look forward to servicing it for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 27, 2016

Lexus car maintenance The service was excellent and I received a follow up e mail. I also received a text message with contact info in case I needed to call to find out abo More

by luzfischer12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamphier
Jul 28, 2016 -

Hoffman Lexus responded

Thank you luzfischer12 for choosing Hoffman Lexus and sharing your feedback. Our team is always happy to ensure your vehicle is running most efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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