Hoffman Lexus

Good, timely service I had a 9:30 am appointment and car was ready by 10:30 am. While waiting, Monica even got me a breakfast sandwich to go with my coffee. I had a 9:30 am appointment and car was ready by 10:30 am. While waiting, Monica even got me a breakfast sandwich to go with my coffee. More

New Lexus We found exactly the car we wanted. Enjoyed not being high pressured. Price was fair.Would give you highest rank except that we are having difficulty We found exactly the car we wanted. Enjoyed not being high pressured. Price was fair.Would give you highest rank except that we are having difficulty receiving a manual for the car, the service warranty, and other special features Hoffman orally offered (bi-monthly owners meeting, loaner cars, waiting room lunches, breakfasts), We have nothing in writing on these. Salesman was new and not completely familiar with car and procedures. We had to get new regitration certificate of title for trade in at DMV (2 hour wait)at our cost ($25.88) because wrong person signed original. What is certified pre owned? More

Courteous and highly professional. Superior customer service Not only did I get an appointment in a timely fashion but the person I spoke with could not have been more responsive. When I arrived for service I wa Not only did I get an appointment in a timely fashion but the person I spoke with could not have been more responsive. When I arrived for service I was treated with courtesy,respect, and professionalism. My service was completed beyond my expectation and the staff at Hoffman (from salespeople to receptionists,technicians and overall employees) are welcoming. The technology tech Derek went above and beyond to address my concerns and questions. I could not have received a better experience. More

Easy process This being my first visit with Hoffman Lexus was great. Initially intended to buy a Suv we saw online but was sold before we got there, but they have This being my first visit with Hoffman Lexus was great. Initially intended to buy a Suv we saw online but was sold before we got there, but they have such a wonderful selection that my wife found another vehicle that she fell in love with. It was nice to look around the lot and feel no pressure in buying anything! Mike was our salesman and did an awesome job from beginning to end in getting the paperwork processed. We even got to experience the luxurious waiting lounge and enjoyed the drinks. Wonderful car purchasing experience. You guys run an A+ operation. Thanks. More

A very nice experience dealing with everyone. I walked into Hoffman Lexus convinced I wouldn't be able to afford a Lexus SUV and I told Sebastian to just tell me if he thought I was out of my leag I walked into Hoffman Lexus convinced I wouldn't be able to afford a Lexus SUV and I told Sebastian to just tell me if he thought I was out of my league hoping I could stay under $40,000, but still get a new vehicle. He said I wasn't out of my league and had Mark Pfahler take care of me. I actually purchased a brand new 2015 Lexus NX almost fully loaded for under $40,000 and I believe I received a fair trade in amount on my 2012 Subaru. The only question I ask myself is if I should have purchased the Simoniz. Everything I read says it's a scam and a waste of money and the dealers make a huge profit on it. I would be very sad to learn this is true, but I do believe I paid way too much for it. Mark was very courteous and a pleasure to deal with. I would definitely recommend Hoffman Lexus to anyone who is thinking of purchasing a new vehicle. It would be nice if you could move out of East Hartford and closer to Middletown. :) More

Smooth and Easy We have bought several cars over the past 12 years from Hoffman Lexus. It is the easiest dealership to work with. They always showed me only the cars We have bought several cars over the past 12 years from Hoffman Lexus. It is the easiest dealership to work with. They always showed me only the cars I was interested in. There is never any pressure to close the deal. But once I decided which auto I wanted to purchase, the process was quick and easy. I would highly recommend Hoffman Lexus to anyone! More

Excellent Starting from pre-sale to purchase, and delivery, our experience was great. The communication, either via e-mail or face-to-face, was great. It was ev Starting from pre-sale to purchase, and delivery, our experience was great. The communication, either via e-mail or face-to-face, was great. It was evident that everybody we touched - wanted to help us. Would I buy another Lexus? Absolutely. More

Excellent Hoffman auto is by far the best dealership in state. Walter Pethick and Karan Singh made the experience easy and enjoyable. I will definitely purchase Hoffman auto is by far the best dealership in state. Walter Pethick and Karan Singh made the experience easy and enjoyable. I will definitely purchase all my vehicles from Hoffman More

My Lexus getting serviced 1. My last service 5,000 miles ago I was told that I needed tires. This recent service I was expected them to hound me about getting them, but they di 1. My last service 5,000 miles ago I was told that I needed tires. This recent service I was expected them to hound me about getting them, but they didn't she just stated before winter your going to need to address getting new tires. I loved That!!! 2. I gave them a 3 this time because they where supper low on snacks More

Get Your Lexus Here I have done business with Hoffman Lexus since 2009 and have purchases a number of new vehicles from them. They are the best dealership to deal with! I have done business with Hoffman Lexus since 2009 and have purchases a number of new vehicles from them. They are the best dealership to deal with! They listen to your needs and provide you with the best configuration of the vehicle to satisfy those needs. Kevin Schoffield and Walter Pethick work together to give you the best value on both the trade and new vehicle. I have always been pleased with the fairness of my purchases. Al Ramos makes the paperwork simple and straight forward. I would never shop for a new Lexus at any other dealership. More