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Hoffman Lexus
East Hartford, CT
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 11, 2016
Top shelf service team Had a bad oil leak, towed in my RX350. I was not upbeat. Then Hoffman's Lindsay Fenton took care of the repair immediately, and put me back on the Had a bad oil leak, towed in my RX350. I was not upbeat. Then Hoffman's Lindsay Fenton took care of the repair immediately, and put me back on the road in a day. That's just good service. Taking it above and beyond my expectations, the service team put in new headlights that were an extended warranty issue they had identified. I was provided a 2016 loaner car. And they washed and waxed my RX. I have never had a better experience. This dealership makes top shelf service happen. More
by TIMOTHY.F.GRACE
Verified CustomerEmployees Worked With
Lindsay Fenton
August 11, 2016
Scheduled mileage maintanance. I liked the communication about what and when things would be done. The service person was accurate. I also was thankful for the loner car to use whil I liked the communication about what and when things would be done. The service person was accurate. I also was thankful for the loner car to use while the service was performed. Everyone I came into contact with was very pleasant and helpful. I also was pleased with the work that was done. More
by BOTHCVS0267
Employees Worked With
Bob DiNapoli, Ethan Williamson
August 10, 2016
Awesome Experience Matt was outstanding to work with. I previously owned 4 Acuras.He educated me about the Lexus. He spent a significant amount of time teaching me about Matt was outstanding to work with. I previously owned 4 Acuras.He educated me about the Lexus. He spent a significant amount of time teaching me about the technology package prior to me driving my new car home. This was very helpful as Acura never did this for me. The process to trade in my car and come to a mutual agreement was something I truly appreciated. I had a bottom number in my mind and it was met with ease. I am impressed with Lexus' warranty and service package. I love my new pre owned car. More
by LHOLIAN
Employees Worked With
Sebastian Chodulski, Al Ramos, Matt Louis
August 10, 2016
Rollover to new lease made very pleasant. Matt Louis and his associates provided excellent service and made the rollover to a new ES350 lease a very positive experience. They worked with me t Matt Louis and his associates provided excellent service and made the rollover to a new ES350 lease a very positive experience. They worked with me to arrive at a favorable lease price that I could comfortably afford. There were some issues setting up my new lease with my existing Lexus.com account, but Matt persisted and put pressure on the help desk to resolve the problem as quickly as possible. More
by JAMBA1844
Employees Worked With
Sebastian Chodulski, Matt Louis
August 10, 2016
great service I experienced a bit of a long wait due to understaffing in the summer. No other complaints. All service persons were professional and helpful.....B I experienced a bit of a long wait due to understaffing in the summer. No other complaints. All service persons were professional and helpful.....Beverly More
by BEVLGREEN
Employees Worked With
Monica Pelletier
August 09, 2016
5,000 mile service. Mr. Green welcomed me to the service area and promptly introduced me to Monica. Pelletier. The service was quick and the personnel were very freindly. Mr. Green welcomed me to the service area and promptly introduced me to Monica. Pelletier. The service was quick and the personnel were very freindly. More
by CPWHITE16
Employees Worked With
? Green, Monica Pelletier
August 08, 2016
Great experience She was kind and nice. I really recommend all who have Lexus to come this one. I always come here. It is cheaper and safer. Thanks to her She was kind and nice. I really recommend all who have Lexus to come this one. I always come here. It is cheaper and safer. Thanks to her More
by S-ALMAKRAMI
Employees Worked With
Karen Spatafora
August 08, 2016
Love Hoffman Lexus The staff at Hoffman Lexus are all pleasant and helpful, especially Monica (she's wonderful). From the moment we pull into the service garage we are g The staff at Hoffman Lexus are all pleasant and helpful, especially Monica (she's wonderful). From the moment we pull into the service garage we are greeted by technicians, receptionist and other service staff. The lounge is very spacious and accommodating. It's nice to have such pleasant people working on our cars. We will only service and buy from Hoffman and would recommend Hoffman to everyone. More
by AngieRN
Employees Worked With
Technician staff that greeted us upon arrival and helped us get checked in. I'm sorry I don't know the gentleman's name. , Bob DiNapoli, Monica Pelletier
August 06, 2016
Routine Service Excellent Service, Rapid turn around. The new offer of a breakfast sandwich was unexpected and welcome. Troubleshooting of my one minor. Problem was p Excellent Service, Rapid turn around. The new offer of a breakfast sandwich was unexpected and welcome. Troubleshooting of my one minor. Problem was prompt and effective. More
by ARKIS
Employees Worked With
Bob DiNapoli
August 05, 2016
Excellent service; Attentive and knowlegeable consultants The service department consultants and technicians do excellent work, treated us with respect and, since it was a short "check up" for my car and we w The service department consultants and technicians do excellent work, treated us with respect and, since it was a short "check up" for my car and we waited for it, made our visit comfortable. More
by Schatzlaw
Employees Worked With
Bob DiNapoli
