Hoffman Lexus

All i wanted to do was get a oil change, i was told that i need a tire ailment and a tune up. I informed Matthew that i just wanted to get the oil change and that my husband will deal with the rest. Matthew i need a tire ailment and a tune up. I informed Matthew that i just wanted to get the oil change and that my husband will deal with the rest. Matthew kept on pushing the situation trying to convince me to get a all the other things done. At one point i had to call my husband to let him know . He spoke with Matthew and said no just the oil change. I also had to show up at the dealer because I didn’t receive no call letting me its done. I dropped the car off at 11am i got there before closing time for them to informed me that i can wait another 30min to get my car wash. I said forget about it, I don’t need it. As i get in my car i notice that my oil maintenance light was on so i went back to the dealership to let Matthew know and he said that he didn’t see anything, the next following day when i turned my car the oil maintenance light was on, at this moment i was pissed because Matthew made me feel so dumb he made it seem like I didn’t know what i was talking about. So once i had to take another trip to the dealership and this time Jackie/Victoria that works in the service department was able to turn it off. More

$750 for Hoffman advantage plan up front I get 3 oil change and rotation terrible change and rotation terrible More

Service was fine but the dealership was being renovated You had to wait listening to constant noise and smells I had a headache The dealership should have warned customers so they wouldn’t be tortured for You had to wait listening to constant noise and smells I had a headache The dealership should have warned customers so they wouldn’t be tortured for two hours More

Very good service and value I have good experience. great deler I got back again. great deler I got back again. More

I went in for a planned, tire, rotation, and alignment. It was discovered that the brakes were just above minimum, so I had that work done as well. Matt, the service advisor, was exceptionally helpful, and It was discovered that the brakes were just above minimum, so I had that work done as well. Matt, the service advisor, was exceptionally helpful, and I’d highly recommend dealing with he and this dealership. I’ve always gotten great service. More

After researching hybrid vehicles on line we set up an appointment to see th NX. We had an easy and relaxed visit to look at the NX450h., Having never owned a Lexus it was good to know what the car was li appointment to see th NX. We had an easy and relaxed visit to look at the NX450h., Having never owned a Lexus it was good to know what the car was like in person. Lionel Edwards was our sales rep. He was very knowledgeable about the NX and helped with providing information leading to our decision to finance. The car was delivered to us clean and ready to go! More

Excellent service. Friendly and courteous greeting.Service to be done was explained in detail.I recommend Hoffman Lexus very highly. Friendly and courteous greeting.Service to be done was explained in detail.I recommend Hoffman Lexus very highly. More

I purchased a 2007 Lexus from Hoffman and have consistently had all service done there. They are the best in terms of quality of service, respect for the customer and attention to detail. You ne consistently had all service done there. They are the best in terms of quality of service, respect for the customer and attention to detail. You never have to worry about what is happening to your car when it is in their care. To top it off, their valet service is reliable, a real luxury with your vehicle in safe hands, looking like new. Hoffman sets the standard in this region, that's for sure. More

Always professional, courteous, on time, respectfull. Everyone I was in contact with was exceptional including MICKI, and Tech guy Derrick in East Hartford. Everyone I was in contact with was exceptional including MICKI, and Tech guy Derrick in East Hartford. More

The crew at Hoffman Lexus always treats me like I am their most important customer. The work there is exemplary. I never go anywhere else with my RX450. their most important customer. The work there is exemplary. I never go anywhere else with my RX450. More