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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

September 02, 2016

Always a pleasant experience!! Since our very first experience at Hoffman Lexus over 10 years ago,we have been treated like family! Tom Ryan and Al Ramos have always gone above and More

by JETB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Tom Ryan
Sep 08, 2016 -

Hoffman Lexus responded

Hello JETB, Thank you for being a part of the Hoffman Lexus family for the past ten years. Tom and Al are always happy to ensure your experience is exceptional. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2016

Took a new lease out on a 300 Carlos was very easy to work with and I find automobiles very trying. Decision had to be made as to whether to purchase my leased car or lease another More

by ANNEYURCH
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Carlos Villavarde
Sep 08, 2016 -

Hoffman Lexus responded

Hello ANNEYURCH, Thank you for choosing Hoffman Lexus for your recent lease. We are so pleased to read that Carlos provided a seamless experience. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2016

Satisfied customer. z Needed loose driver's side window adjustment on my Lexus. Needed help with Bluetooth connection. Service dept personnel were courteous, efficient, More

by SHERONSW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek, the tech guy, Monica Pelletier
Sep 08, 2016 -

Hoffman Lexus responded

SHERONSW, Thank you for trusting Hoffman Lexus service. Our team is always happy to ensure you are well informed of your vehicles needs and your vehicle is delivered back to you nicely washed. We are pleased to read you enjoyed your breakfast and left happy. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2016

Excellent Service I decided to wait vs pick up and drop off another vehicle. I needed the 10,000 mile check up. Micki as always gave Excellent Service!. Excellent serv More

by ROBERTA.B.JOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 08, 2016 -

Hoffman Lexus responded

Hi ROBERTA, Thank you for choosing Hoffman Lexus for your vehicles 10k mile check up. We appreciate your feedback on Micki and are pleased that she ensured excellent service. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2016

Amazing service from sales to finance. Sales and finance worked with me in getting the car I wanted. The finance dept. Was able to get the car payments, where i was able to afford a brand n More

by MALVARADO279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Sep 08, 2016 -

Hoffman Lexus responded

Hello MALVARADO279, Thank you for choosing Hoffman Lexus for your recent purchase. We trust you are loving your new Lexus and look forward to servicing it for you in the future to keep it running beautifully. We appreciate your sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2016

oil change but then other stuff had to be done. just my opinion. that is all. the wait in the beginning for a service rep took a little longer than expected. Plus my husband and I didn't like stand More

by TISTHA1116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 08, 2016 -

Hoffman Lexus responded

Hi TISTHA1116, Thank you for trusting Hoffman Lexus for your oil change. We are truly sorry for the extended wait time you experienced. Our service team is dedicated to ensuring a quick and efficient visit. We have shared this feedback with our team as we are always striving to improve our processes. We appreciate you and look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 31, 2016

Overall Great Experience! My experience purchasing a certified used car was very good. Ethan, my sales person, was excellent and I would recommend others to call him when the More

by Satisfied customer.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Ethan Williamson
Nov 29, 2016 -

Hoffman Lexus responded

Hi Satisfied Customer, Thank you for choosing Hoffman Lexus and congratulations on your recent purchase! We are pleased to hear that Ethan was excellent in helping you to find the vehicle to suit all of your needs. Thank you for your recommendation! We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 31, 2016

Releasing another Lexus ES350 I started the day at 8:00a.m. for service on my ES350. That experience alone is so comfortable that I never ask for another Auto . I rather wait and r More

by DOMLOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Aug 31, 2016 -

Hoffman Lexus responded

Hello DOMLOM, Thank you for choosing Hoffman Lexus for your sales and service needs. We are so pleased to read about your 5-star worthy experience with our Lexus team. Walter and Karan are always happy to help you drive home in a new ES350 while saving you money! We are always here for you when you need us and look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 31, 2016

replace window actuator Very professional staff. Work was done while I waited. The waiting area was very clean and comfortable. Happy to continue to have my vechicle services More

by LYNNELATAILLE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Lamphier
Aug 31, 2016 -

Hoffman Lexus responded

LYNNELATAILLE, We appreciate your feedback on your most recent visit with Caitlin. Our team strives to ensure your visit is comfortable and efficient. Thank you for trusting Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 31, 2016

Excellent customer experience The entire Hoffman Lexus team was friendly, easy to work with and respectful throughout the buying process. We were treated well and we would not hesi More

by LisaJohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Matt Louis
Nov 29, 2016 -

Hoffman Lexus responded

Hello LisaJohn, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle. We are pleased to hear that our team was friendly, respectful, and easy to work with throughout the buying process. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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