
Hoffman Lexus
East Hartford, CT
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5,000 mile check up Outstanding customer experience. Caitlin was outstanding. From the initial greeting, to reviewing what service would take place as well as the wrap up Outstanding customer experience. Caitlin was outstanding. From the initial greeting, to reviewing what service would take place as well as the wrap up. She was extremely personable. More
Excellent experience - AGAIN! This is our 2nd Lexus from Hoffman Lexus. Karan helped us for the 2nd time and made the process super smooth and enjoyable. My wife and I highly rec This is our 2nd Lexus from Hoffman Lexus. Karan helped us for the 2nd time and made the process super smooth and enjoyable. My wife and I highly recommend buying/leasing a car from Hoffman, and when you do make sure to ask for Karan so you are sure to get great service. More
Great buying experience Best car buying experience I've had thus far in all my years of vehicle purchases. Swift easy transaction. I would recommend new v/s preowned as the Best car buying experience I've had thus far in all my years of vehicle purchases. Swift easy transaction. I would recommend new v/s preowned as the monthly payment just makes more sense with the better rate on new. My payment options were cheaper! More
Excellent, Courteous and Timely Service The service is always excellent at Hoffman Lexus. Lindsay Fenton was very helpful, patient and courteous, which is rare these days. Give that young la The service is always excellent at Hoffman Lexus. Lindsay Fenton was very helpful, patient and courteous, which is rare these days. Give that young lady a raise! Ed Williams More
145,000 service I always bring my Lexus to this dealer for service, and while I am happy with the service performed, I always feel like they are always identifying hi I always bring my Lexus to this dealer for service, and while I am happy with the service performed, I always feel like they are always identifying high price recommended services to be done to my car. Since I know nothing about car maintenance, it leaves me feeling very vulnerable. The representatives are always very nice and most times, I do get a loaner. More
My 2007 Lexus RX 350 was hit by someone in my workplace I thought the service in the Body Shop was wonderful. Roberto was great.He always kept me up to date on what was happening and when I should expect to I thought the service in the Body Shop was wonderful. Roberto was great.He always kept me up to date on what was happening and when I should expect to have the work completed. I found him to be very friendly and accomodating and would definitely recommend the service here. My car looks better than ever! I also worked with Lindsey Fenton so that my care could also have it's 80000 mile service while it was in for repair. More
Given false information regarding a rental car due to air ba Very irate with service personnel Jillian and manager. Would not let me drive Lexus back home after providing odometer reading. Had to return later in Very irate with service personnel Jillian and manager. Would not let me drive Lexus back home after providing odometer reading. Had to return later in the day to pick up rental and when I read air bag agreement it said I could have driven my Lexus home. More
Excellent service on routine oil change and tire rotation. As usual, I had a a great service experience at Hoffman Lexus. Lindsay Fenton was very pleasant and accommodating. The waiting area was very comforta As usual, I had a a great service experience at Hoffman Lexus. Lindsay Fenton was very pleasant and accommodating. The waiting area was very comfortable. Just like waiting in my living room. More
People that really care I recently bought a used car at Hoffman Lexus and it was a great experience! The salesman Karan Singh went out of his way to take care of a few items I recently bought a used car at Hoffman Lexus and it was a great experience! The salesman Karan Singh went out of his way to take care of a few items so the car looked brand new. He kept me informed and really cared that I was happy with the car. The entire experience with Karan was exceptional. Al Ramos explained the paperwork and warranty and was fun to talk with. Thank you for really caring about your customers! More
Very good experience Good location of dealership.Knowledge of Sales person is superb.Paper work is minimal.Most of the people in dealership are courteous.I highly recommen Good location of dealership.Knowledge of Sales person is superb.Paper work is minimal.Most of the people in dealership are courteous.I highly recommend to my friends. Thank you very much. More