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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

September 09, 2016

5,000 mile check up Outstanding customer experience. Caitlin was outstanding. From the initial greeting, to reviewing what service would take place as well as the wrap up More

by ESPOSITOKK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin
Sep 14, 2016 -

Hoffman Lexus responded

Thank you ESPOSITOKK for trusting Hoffman Lexus for your 5k mile service. We are so pleased to read that Caitlin provided an outstanding customer experience. We look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 07, 2016

Excellent experience - AGAIN! This is our 2nd Lexus from Hoffman Lexus. Karan helped us for the 2nd time and made the process super smooth and enjoyable. My wife and I highly rec More

by BARTONR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Singh
Sep 08, 2016 -

Hoffman Lexus responded

Hi BARTONR, Thank you for continuing to choose Hoffman Lexus. We are thrilled to read you about your 2nd experience with Karan. Your satisfaction is our top priority and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 07, 2016

Great buying experience Best car buying experience I've had thus far in all my years of vehicle purchases. Swift easy transaction. I would recommend new v/s preowned as the More

by MVANLINTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Ethan Williamson
Sep 08, 2016 -

Hoffman Lexus responded

Hello MVANLINTER, We are so pleased to read about your best car buying experience ever. Our team is always happy to ensure a seamless visit. We trust you are loving your new Lexus and look forward to seeing you again. Thank you for choosing Hoffman Lexus. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 07, 2016

Excellent, Courteous and Timely Service The service is always excellent at Hoffman Lexus. Lindsay Fenton was very helpful, patient and courteous, which is rare these days. Give that young la More

by EWILLIAMS22A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Sep 08, 2016 -

Hoffman Lexus responded

Hello EWILLIAMS22A, Thank you for choosing Hoffman Lexus to service your vehicle. We value your feedback and are thrilled to read your comments on Lindsay. She is dedicated to ensuring your vehicle is well maintained and running most efficiently. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 06, 2016

145,000 service I always bring my Lexus to this dealer for service, and while I am happy with the service performed, I always feel like they are always identifying hi More

by maritza.capo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 08, 2016 -

Hoffman Lexus responded

Hello Maritza, Thank you for trusting Hoffman Lexus for your vehicles 145k mile service. We are pleased to read that you are satisfied with the work performed. Our team is here for you and is always happy to help clarify any questions or concerns you have with our recommendations. We are committed to providing a comfortable environment. We appreciate your feedback and look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 05, 2016

My 2007 Lexus RX 350 was hit by someone in my workplace I thought the service in the Body Shop was wonderful. Roberto was great.He always kept me up to date on what was happening and when I should expect to More

by LAURENBANDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert in the Body Shop, Lindsay Fenton
Sep 08, 2016 -

Hoffman Lexus responded

Hello LAURENBANDA, Thank you for choosing Hoffman Auto Body of East Harford to repair your Lexus RX350. Our staff is dedicated to ensuring a seamless experience and we are thrilled to read your car looks better than ever! We truly appreciate you sharing your story and look forward to serving you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 04, 2016

Given false information regarding a rental car due to air ba Very irate with service personnel Jillian and manager. Would not let me drive Lexus back home after providing odometer reading. Had to return later in More

by CARLMARINELLI
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jillian and service manager
Sep 21, 2016 -

Hoffman Lexus responded

Hello CARLMARINELLI, Thank you for choosing Hoffman Lexus service! We truly apologize for the frustration you experienced recently. I have been made aware that you have spoken with our Service Manager, Craig Tracey, and he has spoken with you about the miscommunication. This is a new process so we have addressed the communication breakdown with our service team, and as we are learning we appreciate your understanding. We value you as our customer and we look forward to servicing your vehicle again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 03, 2016

Excellent service on routine oil change and tire rotation. As usual, I had a a great service experience at Hoffman Lexus. Lindsay Fenton was very pleasant and accommodating. The waiting area was very comforta More

by MLEVIN814
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Sep 08, 2016 -

Hoffman Lexus responded

Hello MLEVIN814, Thank you for choosing Hoffman Lexus service for your oil change and tire rotation. Lindsay is always happy to ensure your vehicle is running most efficiently and we are pleased to read that you enjoyed our waiting area. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 03, 2016

People that really care I recently bought a used car at Hoffman Lexus and it was a great experience! The salesman Karan Singh went out of his way to take care of a few items More

by BARB D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Karan Singh
Sep 08, 2016 -

Hoffman Lexus responded

BARB, Thank you for choosing Hoffman Lexus for your recent purchase. Your satisfaction is extremely important to our team and we are so pleased to read your feedback on Karan. We trust you are loving your new vehicle and are here for you when you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 03, 2016

Very good experience Good location of dealership.Knowledge of Sales person is superb.Paper work is minimal.Most of the people in dealership are courteous.I highly recommen More

by VNARLA2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Anthony Francis
Sep 08, 2016 -

Hoffman Lexus responded

VNARLA2001, We appreciate your glowing feedback on our Lexus team. We are committed to providing an excellent experience at every visit. We trust you are loving your new Lexus and look forward to seeing you in our service department. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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